Mr. Duct

We paid $119 to have a technician come out to troubleshoot our thermostats, he claims he figured out the issues and that it would be resolved by the door switch getting tightened or by changing out the thermostats. He also informed me that if we still had issues Mr Duct would come back out for NO additional cost. Well, we did both of what he suggested, and the issue was still not resolved. Well, apparently the technician lied to us, and Mr Duct does not stand behind their employees' words. They WILL NOT come out again unless we pay. So basically they want to charge ANOTHER $119 troubleshoot fee, even though the initial troubleshoot service did not solve anything. When I spoke with Mr Duct about this whole issue they claim they are not responsible for what their employees say!! Pretty much saying they're just gonna keep our money for not doing anything. $119 dollars to solve NOTHING.

Mr Duct is a company that only cares about receiving money and not the guarantee of their customer's satisfaction. Not only that, they don't stand behind their technicians' words, which, as a company, does not bode well for their employees. This whole issue was very very disappointing.

Edit: After a few days of talking with them we were able to reach a conclusion that satisfied us. As a result I have adjusted from 1 star to 3 stars. Jason who came out as the second technician was wonderful and thorough, which is how we would've liked the first technician to be, and we could have avoided all these issues. Thank you for the follow up.

They cleaned the air ducts in our home and did a fantastic job. They did exactly what they said they were going to do and were very courteous and friendly. They finished in the estimated time and very clean. Even better was that the cost was exactly what they said it would be, no surprises. Yes, initially they seemed higher priced then others but that's because there are no hidden, unexpected surprise costs that I've heard others experience. Well done and I would call them again in second.

The service tech came earlier than expected. The tech was well prepared wore a mask, shoe covers and cleaned up afterwards. I would recommend their services... and trust me I DO NOT MANY REVIEWS especially if they are really good ones and exceeds my expectations.

We've used Mr. Duct for duct cleaning, furnace cleaning, and, most recently, air conditioning cleaning and servicing. We've had nothing but positive experiences with them. Their technicians are prompt, courteous, and professional. Scheduling appointments is fast and easy and their pricing is very competitive. I definitely recommend giving them a call!

The gentlemen that came to clean my ducts from Mr. Duct were great. They were polite, kept me informed throughout the process, were professional, and did a great job. The people at the office were very friendly as well. Overall, I am very pleased with Mr. Duct and would highly recommend.

Just had all of my ducts and dryer vent cleaned by Mr. Duct and they did a great job. The vents were dirty and they showed me before and after pics and huge difference! Also, my dryer vents were clogged with tons of lint. They cleaned it up and now dryer is drying clothes significantly faster and more importantly I have piece of mind.

Very hit or miss. Had them out a few years ago to clean a second floor dryer vent that vents out through a steep roof. No issues whatsoever that time and was very pleased with the service and cost. Needed the same exact service this past week and was given every excuse possible as to why they couldn't do it including snow on the roof (so if you need a blocked second floor dryer vent cleaned in the middle of a snowy winter apparently don't bother with them - they have no Plan B), second technician after the snow excuse was scared of heights (ok I guess...) and last excuse was they can't send out techs with a longer ladder until COVID-19 regulations are over (because apparently they can't be in one truck together and I suppose they haven't thought about driving separately but I didn't even ask). The level of frustration was unbelievable. Found another company that did it for me very satisfactorily within hours for a cheaper cost after Mr. Duct telling me all the reasons why they couldn't.

We were really happy with the work Ivan and Adrian did for us. They both showed true professionalism and care for what they did in our home. Ivan took the time to explain to us the complete process and answered all of our questions. He showed us the before and after on each of the vents we asked for. We are very satisfied with the final result and will recommend your company to our friends and family.

Pedro and David were a great team cleaning my air ducts yesterday! They were professional, thorough in their cleaning and communication, friendly and treated my home with great respect and care. You don’t see that everyday so I really appreciated it!

The air duct cleaning service from Mr. Duct went very well. We're happy with the current air quality considering the recent arrival of our new baby. Also, the technicians that did the work performed efficiently and professionally. There were also able to answer specific questions I had about the process and treated my home with care.