AirAce Heating & Cooling

Update 5/17/23
They came out to maintenance our AC unit per our contract. I asked them about putting a new screen on the vent pipe coming out the back of the house. It had rusted through. Joel took care of it for me. All is well.

Update 10/10/22: Taylor came out to do our furnace maintenance with our contract. It has been working fine. He replaced the filter and did all the checks. All is well right now. I am going to check the humidifier water panel filter as it gets colder to make sure it is working.

Update: Tyler came out to do our furnace maintenance since we purchased the maintenance contract. He discovered our humidifier was not working. It needed a part. He said he would check with the owner to see if we would have to pay since it was only a year old. Meanwhile Kaleb had emailed me about feedback and I replied that I would like this part replaced at no charge since it looked like the humidifier did not work much at all last year by the look of the water panel. He said he would talk to Tyler. Afterward he said Tyler would be out to replace it on Friday. He arrived on time and replaced the part and all is well. Thank you AirAce for standing by your products. I would recommend AirAce to everyone in Central IL.

Oct 2019
Overall we had a wonderful experience with this company. They installed a new high efficiency furnace, air conditioner, and humidifier in our home without drilling through our drywall basement ceiling. Their pricing was competitive. We believed American Standard was a better quality brand than the others. They were rated high in Consumer Reports. The technician did leave the bypass cables on so it got really warm in the house but Joel came right over when we called and took them off. The team was very friendly. We also got the Honeywell smart thermostat which I can control remotely with my phone. We will definitely use AirAce in the future.

Joel was a life saver for my Parents. He was very professional and prompt. You can’t ask for more from a business! I will definitely use again.

Very good service. Had a new A/C compressor and coil installed. Only issue is that the team who installed the coil did not tape up the custom ducts around the coil well enough and I had to run to the hardware store to buy metal tape to finish the job myself. They also spilled coolant in the basement and said they would clean it up, but did not. I would use again however double-check in the end before they leave to ensure they completed the work.
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Edit: Feb 3, 2023: Used AirAce to come replace our furnace when it failed. They did an amazing job. Even corrected the bad taping from their last job. Changed to 5 stars. Very pleased with the work.

Angel came out today for routine AC maintenance and discovered my capacitor was on its last legs. Very thorough explanation of issue and very knowledgeable and patient in his explanations. My only choice for heating/ac needs. Knowledgeable, thorough, quick, and most importantly honest. Following is my previous review. I thought I heard a strange noise and was overdue for service so I set up an appointment. Joel reassured me that all was well and gave my unit a good cleaning.

Great job. Good price. Joel the owner is a great guy to work with. Thanks AirAce.

Joel and the other young man did a great job. They were on time when they said they would be there. They stayed on the job worked hard to finish it. They cleaned up when they were done . I couldn't ask for more.

I received an email the day before with an approximate time of arrival. The guys sent a text to let me know they were on their way. They were friendly and very courteous. The work was completed as described in the amount of time I was given. They took time to explain everything and asked if I had questions. Excellent company to work with. I would definately recommend them.

Joel and his AirAce team have provided excellent service for us. We had an issue with the AC they installed that baffled the technicians. They made numerous visits to try and figure out the problem, and once they discovered it was a parts issue, they provided prompt service making sure our AC was running smoothly. They have always been quick to respond and fix any problem and give our AC and furnace thorough maintenance checks each year. Every technician is friendly, courteous and wants to make sure that our home is a comfortable temperature at all times. I would definitely recommend using this company for your heating and cooling needs.

Joel and his team are very professional, always responsive when we call, show up to the house very quickly, and fix the problem, air ace is a first class company. Thank you
(This is the second time in a year that the air conditioners TXV valve was found faulty. Andrew is calling Johnstones now to get hopefully another TXV valve and install it today Friday June 16, 2023 because it supposed to be a hot weather weekend. Please prioritize this TXV valve installation.). Thank you AirAce!

My experience with AirAce has been fantastic! Joel and Taylor are very professional! They are prompt, pleasant to speak with and very reliable! We had new installation of a mini-split ductless AC. Joel took the time to do the research and recommended a few options and recommended ones based on our needs not highest priced ones like we have found in past. We could not be happier ! Signed up for their annual maintenance program immediately! Taylor was very professional , took time to walk us through all of his findings and recommendations. Very professional team! I would recommend them to anyone!