Besco Air Inc. Heating & Cooling

This technician used scare tactics to get me to purchase a new system from Besco. I am done with Besco. I used them for years. When they mentioned that there might be carbon monoxide I asked if they could measure the air for it. They charged me another 150 dollars in addition to what I already paid for a routine furnace check up Abd service. Despite my have been a subscriber for years!! Bad business model Abd there list my business. Their sakes persons proposals for a furnace replacement were 3000 more than equivalent other hvac firms.

Kevin turned the furnace off Abd it was a very cold day Abd thus affected tenants. He refused to turn it back on. Despite my habits g had knee surgery I had to trek down three flights if stairs to turn. It back on. When I said you cannot just turn off the heat in Winter he said just buy space heaters or put your tenants into hotels! Thanks alot!! Fir nothing!!

My air conditioner went out before a holiday weekend. They were able to accommodate that same day.Cheech was wonderful and very professional.

Always super happy with the service from Besco. Had to replace two condensers and a furnace. Excellent job on the install. And Joe came back out to make sure everything was done right and explain the changes and make sure I knew the most efficient way to run my system with the dampers and blower fans. Highly recommended for routine maintenance and full system replacements!

We have been very happy with the service from Besco for the last three years (annual maintenance and repairs/installation). They are super responsive and quick to diagnose and repair problems with our old units. We had to replace a condenser and Joe was incredibly thorough in walking the entire house, measuring every room, checking ducts and vents, and recommending the best unit for us, while also encouraging us to wait on changing out the furnace in order to save money. They are very professional, clean, and explain everything well. We highly recommend them!

Timely and helpful. Besco is one of the best companies I partner with to maintain my home!

Awful experience with this company. It wasn’t clear about charges after 5pm which is $175 plus $55 after every 15 minutes. They didn’t solve my problem the first day and they would need to come back to install an actuator. I was told scheduling the next day I would have to pay another 120 for a second diagnostic because they couldn’t access the boiler room because the key padlock was frozen. There was not even a real reason to visit the boiler as I stated the maintenance and the associations boiler company says that the problem was in my unit. We have a company for the entire buildings boiler. But this company would not listen to me or my concerns. I couldn’t believe that they wouldn’t work with me on this and charge me $245 for absolutely nothing fixed. I am disgusted and I would stay away from this company.

These guys are really concerned about what I need and how to get there the right way. Their followup is real, their responsiveness to questions is excellent, which means they actually listen to the question, and they fix unexpected issues.
Best I've known in 50 years of he ownership.

Cheech spent time to determine the problem and explained what was wrong. Made the necessary repairs to my heating system so it is functional.
Very happy with Besco and Cheech is our favorite maintenance person.

I had an odd setup (1 AC unit serving 2 split coils/blowers) and needed to replace aging units (AC & furnace). Joe did a thorough review (even measured each room in my house and noted vent placement), then came back with a recommendation. Recommendation was better thought out and price was better than an estimate from a different provider. Besco installers were polite & thorough. Worked all day and managed to navigate around electrical challenges while minimizing need to remove drywall. Joe came back to review the work and answer any questions I had, including recommendations for balancing temperature control with my new digital thermostat. The schedulers and accounting personnel in the office were also very polite and proactive... easy to work with. Overall, thorough quality service experience... and I look forward to working with Besco for any future HVAC needs.

Manny was EXTREMELY thorough troubleshooting all that could have gone wrong with my non cooling unit. His solutions left me with a cool environment. Yay!!!