Assurance Heating & Air Conditioning, Inc.

I have been using Assurance Heating for my Furnace and air-conditioning for the last 10 years. Last night my furnace broke down. I called Assurances office at 8 am, I was afraid I would not get a callback right-a-way being that it was a Sunday.The technician called me back within 20 min.He told me he would get out there within an hour. Once the technician John arrived he diagnosed the problem is bad blower motor. He then installed motor by11 am it was all completed and the furnace worked great. I am very happy with the service that I have received from Assurance heating over the years and highly recommend the company.

We have used Assurance for over 20 years for all of our HVAC needs in our home and the personal service has always been fantastic. Most recently, we used Assurance to replace our Air conditioning, heating and even our hot water heater. The work was done professionally, efficiently and with high quality. I highly recommend Assurance for any HCAC needs. Thanks for all your years of great service!!!

From beginning to end Assurance Heating and Cooling was a pleasure to work with. We highly recommend this company to anyone who is ready to get a new AC unit, Repair, or just a system check up! One of the best experiences I have ever had! Thx again, guys arrived on time and worked until job was finish. Great guys-very knowledgeable and friendly! Thx Harvey & Derrick!

If I could leave no stars I would.

My technician’s name was ZAID.
First and fair most, he begun work by asking me to turn the AC unit on after discussing what the problem was (fan is working, but no cold air output. my house was 90degrees). I did as he asked and asked my fiancé to go out and make sure he didn’t need us to do anything else as far as the AC goes.
First the technician told him to go under the crawl space and check the filter for him, which my fiancé was surprised and refused to do, because in our eyes that was the techs job.
The tech in turn scolds him after asking, stated that he was here a year ago, and had told him/a young couple to change the filters every 3 months, and that it’s our responsibility as home owners to maintenance these items.
Which in turn was incorrect. I wasn’t notified of this recommendation. I worked with a younger gentleman from my memory who had only stated that, since I’m contracted through a homeserve policy which helps pay for maintenance costs, he will submit the recommended repairs and see what was covered (which was everything for my furnace and AC repairs).

I in turn went outside and questioned him about this information, very confused and a little angered by his bilittling tone. He continued to lecture us when I notified him that I believe he may be mistaken.

After that point, I’m infuriated. I was done with being belittled and elected to address the situation before he left and leave a review given in my eyes it was very poor customer service from a man I have never met.

After finishing the work, he seemed hurried to leave. Very quick to have me sign off on services and leave.
I mentioned to him that I will be leaving a review, I didn’t appreciate how these concerns were addressed and how I felt belittled by his statement, and that for future customers, perhaps he should be entirely sure whom he worked with/spoke to before assuming they’ve had this discussion. Especially because none of the information he was claiming was discussed with me!

He proceeded to argue and yell at me. Stating that’s fine, I can leave a review, he’s been doing this for 29 years and he knows better. He can pull up the record of my home from a year ago, etc. In turn asked what was so wrong with his service.

I proceeded to explain to him that it’s extremely unprofessional how he’s been talking to us. We ARE a young couple, and in my eyes, we shouldn’t be treated any different. How old you are, how long you’ve done this, whoever the heck you think I am, or think you said I don’t care about any of it. I care about being respected, having courteous customer service, and being properly INFORMED that I need to do these maintenance services!

He proceeded to argue to his defense. Stating he loves to argue, and I can make whatever complaint I want and it won’t matter. It got to the point where I had to just start walking in the house and leave it at i’ll be reporting to his boss.

Additionally, we noted after he left/finished at about 6:00, that he recorded laboring time as 5:39-6:30. which also indicates he stole time because he approached my door at 6:00 before the arguing commenced, and when we looked at the paperwork it was still just 6:17. We screen shot the time w/the record just to show it as well. He also didn’t even ask or come into the home to see if the issue was even fixed, if the fan was even producing cold air.

All in all. Rude and to me untrustworthy. I’ll be keeping further record in any case my unit has issues after this “repair”, because I really don’t trust this man, and especially a company who can stand behind that behavior.

My office heat stopped working and when the Assurance tech (Joe) showed up, he instantly proclaimed that "the heat exchanger has cracks" and that I would need to replace the whole system for the price of $3400. It took him less than 30min to complete the appointment, after which he produced a bill reflecting charges for an hour and a half. After debate, the bill was scaled down to one hour's charge. The whole exchange didn't feel right, so I called another Heating repair company next day. They instantly saw that the problem was a simple matter of a leaking seal, which was fixed in 15 minutes.
My heating system has worked fine since then.

It seems that Assurance Heating has a policy of taking advantage of clients and swindling them with unnecessary and expensive repairs, and padding their billable time on service calls. When I called the company and complained to their representative (Harvey), he admitted the "mistake", but refused to return the money.
Please beware and stay away from Assurance Heating!!!

Top notch company. I've been using Assurance for over 10 years. They're honest and reliable. They fixed my heat during the polar vortex. Technician was knowledgeable, efficient and very professional.

After another company really let us down, they sent the NICEST guy, immediately, at 1am, when I know demand was high as it was a hot night because they could tell the panic in my voice with having an infant son in a house that was getting close to 92 degrees at night. and then they agreed to double check the other company's work at no cost, and I honestly TRUST THEM to not BS me - if it doesnt need fixing they wont tell me it will. The office staff are professional, accommodating, empowered, and people seem to know whats going on. I dont know if they are family owned, but I sure get that vibe from the treatment we have gotten the handful of times I have called them. Highly reccomend

Jonny and Lukas installed our new AC and furnace and it was smooth as silk. They are very knowledgeable, efficient, and great guys! I would highly recommend them to anyone looking to service or replace their HVAC.

I’m sure they do good work but their employee drove in the merging lane and tried to run me off the road. Flipping me off and coming within inches of hitting me. Then drove for a few miles brake checking me the whole way. When the construction ended he sped off.
License number 2569885

Again this is not on the company just the employee driver who is a complete danger on the road

I witnessed a company van driving around the Aurora/Naperville area (interestingly enough, an area not on their list of serviced cities). To my surprise, the van had bumper stickers on it -- mostly sports, but two political stickers as well. I was shocked that a company's practices would be to allow an employee to advertise their political views on a company vehicle, as that could easily be construed to reflect the views of the company as a whole. I won't state who the political candidate advertised was, as I don't think that is relevant; either way, a car covered in the company's logo and information speaks for the company.

I called Assurance to let them know this had occurred and asked if this was within company policy. The receptionist did not know, and asked me what the stickers said. I told her one sticker supported one candidate, and another bashed the other. She told me that she personally supported the same candidate as the stickers (inappropriate, in my opinion, to tell someone calling what your political views are during a customer service call) and that she would tell the owner of the company that the car had the stickers on it. (Personally, given her support of the candidate, I question whether or not this will actually happen.)

I have not had any experience with the actual services of Assurance; however, I think they have bad business practices in multiple ways.
1) If the employee was not allowed to have these stickers on the car, the company clearly does a poor job of inspecting the vans they have on the road.
2) If these stickers are allowed (which they do have the lawful right to be, I am not arguing that), Assurance is immediately alienating potential customers who see their vans on the road who may not share their company's views. Company cars are a great way to gain traffic for your business, but advertising controversial views on them such as presidential preferences is also a great way to lose business before someone even picks up the phone.
3) The way the receptionist behaved was completely unprofessional. I have worked in various types of customer service for five years, including in-person and over the phone. It is unprofessional to tell someone who is calling in anything that is your personal view and not that of the company. Given that Assurance is a corporation and not a more privately owned business, employees should not state their personal political views to callers or customers. Either this woman is highly inexperienced in customer service, or she wasn't trained correctly. In all the companies I have worked for, we have never been allowed to tell customers anything that the company did not support. Yes, sometimes this involved saying things I personally disagreed with, but that is what you sometimes have to do in order to maintain professionalism.

Although I have not used Assurance personally, their behavior during this incident has not given me confidence in them as a well-run company.