Assurance Heating & Air Conditioning, Inc.

My fiancé and I recently had a wonderful experience with Assurance and wanted to share. We had a minor issue with our AC and somebody was out within a couple of hours. Ben was a pleasure to work with. This company has great employees and cares about their customers.

Salesman Patrick was on time and professional. Installers were quick and helpful in using the system. Good price a professional company!

Once again, Assurance went above and beyond my expectations. I am a Real Estate Agent with Coldwell Banker and needed an analysis/estimate on a Furnace/Water Heater which an inspector noted could have some serious safety issues. I had Ken come out to assess the situation, and sure enough the furnace is is need of major repair/replacement and was in fact a health concern. He made it a point to speak with the homeowner about it and made them aware of potential danger. Assurance is always my go-to HVAC company for many reasons, including integrity!!

I cannot say enough good things about our experience with Assurance Heating and Air Conditioning! Our furnace was limping along during the recent cold snap, frigid temperatures. The small company we had been using was not able to get to us, we were concerned it would flat out quit over the weekend. We did make it through the weekend, still not on the list with the other company.
I called Assurance.
Ray took care of everything; he set up our appointments with the sales rep and the installation crew.
Derek come out, assessed our needs, we discussed his recommendations and chose a new unit.
Herman and Johnny came out to do the installation.
Kim took care of some office matters for us.
Everything moved along at a great pace ( did I mention frigid temperatures?) and was done in a very professional manner.
We will be getting our ducts cleaned in the spring.
When the furnace comes on quietly (old one was noisy) and warms our house in this Midwest winter I really do smile. We are quite pleased with our new furnace and think the whole gang did very well by us.
We are looking forward to a long relationship with Harvey and his crew and recommend them if you need the services of a heating and cooling company.

Our AC stopped working couple of days ago. Called this outfit and was given an appointment time between 2 pm and 5 pm. The technician showed up an hour early with no earlier coordination and conducted inspection. Upon conclusion of his inspection, he demanded a $115 inspection fee which was a surprise to us since no one ever mentioned such a charge when i called them to schedule this appointment or any time in between. I wish they were upfront about this as i am not sure what tricks they will pull if i decide to have them install new equipment at my house.

I asked them if they give Free Estimates and they told me yes. but then they sent me a bill for $500 even after I spent $5800 to fix two of my HVACs. I would never use them again and would tell anyone they are cheats and pad the bills.

It’s hard to get to get good customer service. I contacted Assurance to repair a heating system. Technician canceled original appointment (one day off work) and arrived next day on time.

I explained situation. He spoke to me first about a different problem not involving the heater. He spent about an hour to install a small part.

He explained that the part was placed incorrectly by another technician years ago. This he said results in me needing a part for $200.00. This day the service person had $$$$$$$ on his mind.

He said he didn’t feel safe or right turning in the system without the new part. I declined further service and paid him for the quoted initial costs.

I politely opened the door. It is sad to have this type of service in the winter. He turned the system off. I had to take off another day and have a different service repair the service safely for a nominal/lower fee.

I am writing this review on behalf of my grandmother. Yesterday, she had a new furnace and air conditioning unit installed. She is elderly and lives alone with her little dog. Her old furnace was 25 years old and was no longer safe to operate. She was given the referral to Assurance by her neighbor. They came to assess and gave her a quote shortly after she called without any delay. They gave her a very fair price that beat the price another neighbor paid just three months ago. When the installers Erik and Michael were here they were very professional and patient. My grandmother is legally blind and they took the time to be sure she knew how to operate the new thermostat. They also made sure she could see it with her electronic magnifier. This is truly above and beyond what you would expect from an installer. Not only did they show great care and compassion they were neat and clean. I and my grandmother would highly recommend Assurance.

The service we got from Assurance was top notch! We had them come out to clean our ducts, and they did a thorough, clean job. Raul and Steve were the techs. They were friendly, experienced, professional, quick, and efficient. They removed so much debris from our ducts, which included carpet fibers, paint chips, fine drywall dust. We had remodeled our home in 2017.. to think we've been breathing all that in is scary! The air in the house is so much cleaner now. I will definitely be using Assurance Heating going forward for all of my HVAC needs.

We have used Assurance Heating & Air Conditioning for two different jobs- one to replace an entire HVAC system and just last week to replace a water heater. We couldn't be more pleased with their level of service. To say they are above and beyond any other HVAC contractors we have hired is an understatement. Harvey and Ken are very pleasant to work with, and their qualities exceed all expectations for service professionals- honest, fair, punctual, detail-oriented, and very, very knowledgeable. Every one of their techs were rock stars as well- punctual, friendly, efficient, and neat and clean. It's refreshing to deal with a contractor that truly cares. Assurance is the only company we will ever use for our heating and cooling services and maintenance.