Wickstrom Plumbing Heating & Cooling

These guys have done two jobs for our company in the last couple years. Always professional. They just completed a repair on a leak in front our Caldwell location where they had to dig 5-6 ft down. They found the leak, fixed it up quick and put everything back the way they found it! You can't even tell they were out here! Chance is an excellent technician and great ambassador for the Wickstrom brand. I recommend this company to everyone! - Dustin @ Gem State Staffing-Caldwell

In December 2021 I found a small main line water leak after an unusually high water bill. I had several companies come bid the job including Wickstrom. While not the lowest bid, Wickstrom secured my business for a few reasons. Not only were they prompt, they pulled in the appointment in 2 hours ahead of the original estimate. The dispatch system is fantastic, kept me up to date, and even provided a photo of the team member who is on their way. When Chance arrived, he was professional, courteous, and knowledgeable. He quickly assessed the job and within 15 minutes had a bid written up with multiple options. He explained each thoroughly and answered all my questions. While other companies who subcontract these jobs seemed unsure and indecisive, Wickstrom, who does the work themselves, were decisive and confident in their abilities.

When the work began, the team, Colton, Max and Chance, arrived promptly, coordinated with DigLine, inspectors, and got right to work. Within a few hours the work was complete and a couple of days later state inspections were completed. The day after inspections, the crew arrived promptly in the morning, filled in the small trench, and even returned the perma-bark close to its original state. You can barely tell they were there.

Within a week, we also received a thank you card form Wickstrom with a gift card for future work or to give along with a referral. Fantastic touch to round out an already exceptional experience. Well done, Wickstrom, we’ve already passed the card to our friends for referral.

Austin was very patient and thorough in trying to solve a furnace issue. He did a lot of troubleshooting and was able to address the issue.

Company was extremely responsive in setting up the appt
Techican, Austin, was extremely professional, on time and took the time to explain systems to me

I will always use and rely on wickstrom

I would highly recommend Wickstrom Plumbing Heating & Cooling. From Kelly, the very kind and understanding receptionist, who promised me they'd get my troubles taken card of, to their very experienced journeyman plumber, Blake, who was very professional and explained everything I needed. Very reasonable service call fee too! I'm happy to say that Wickstrom is now my go-to company for any and all of my plumbing needs. Thanks Wickstrom!

Maintenance of our heating, AC and plumbing systems is so easy with our Wickstrom Maintenance Plan! It's AC check-up time and on Wednesday, Austin and Caylee showed up to take care of that annual maintenance. Such nice people, very efficient and good at explaining everything about the services they provided. As usual, 5 star service from Wickstrom's 5 star employees!

Wickstrom Service Co. has never disappointed. I have had regular maintenance services plus extras like having the hot water heater flushed, new faucets installed, toilet guts replaced. Most recently I had my heater repaired and a humidifier added. I have met David, Jason, Caylee, and Austin--all of whom have been on time, professional, and thorough.

Both Austin and Carson showed up today to work on seperate jobs.
Both of them text me to tell me that they were on their way. Austin was here for about an hour and afterwards showed pictures of what he had done and was very satisfied with the result. Carson had a bit more of a job but still was in and out about and hour and a half just like he had said. Again, he showed me pictures of the job he had done and once again was very satisfied. Both of them did not rush through their jobs to get it done and from what I saw they did it perfectly.

Had a leak in my main water line. Because I have the coverage via Suez, they had Wickstrom contact me and set up an appointment. Kody came out and advised that the line was repairable but also offered to provide me a quote to have the line replace. I have a very old house and have had issues with the main line in the past. Because the line runs through my neighbors yard I decided to pull the trigger and have the line replaced. It was still going to be going through their yard, but with a new line I figured there won't be an issue for a long long time. Kameron and Max showed up on Thursday and got to work right away. It was determined that b/c the line was so old it was better to re-route the line through my yard. There was no additional cost for the alternate plan. They had a few issues throughout the processes but kept me in the know the entire time. I appreciate their communication with me throughout. Kody came on the final day to help finish the project and put things back to normal. I greatly appreciate them answering any questions I had and doing their best to put things as they were. I did have a slight issue about 2 weeks after they left with the holes settling but called and they scheduled a correction with in a week. Over all a very happy with the service and work provided. The three workers were very knowledgeable, friendly and easy to work with. Would recommend to others and use again in the future.

Austin did a great job servicing my heater just before winter and installed a capacitor for me. I would recommend him to friends and family.