A TEAM SERVICES Heating & Air

I've used A Team for numerous condos in Atlanta. They have a great team of techs who know the systems, are prompt on arrival (or call to update on their arrival times) and have worked with me on billing and scheduling. They are pretty much my "go-to" HVAC company! Thanks for making things easier for me!

I have been using A-Team for over 3 years at my home and business and they will be my go to for my quarterly service or any other needs.
Always pleasant on the phone. The techs are courteous, clean and very professional.
I am extremely happy with A-Team

December 2022 post new American Standard furnace installation update: Discovered that my attic stairs will not close anymore. It appears during the installation damage to the brackets that fold to allow closing of the door were damaged. It had to have been quite forceful damage because the brackets are not fixable by hand and screw that holds the top brace is ready to fall off. Both springs now improperly aligned. Photos posted of damage to steps. If I had been told that the attic steps was damaged, I would have felt better with the honesty. Now, I'm less trusting because I wonder if my new furnace was damaged too. December follow-up: Emailed A-Team Services about the damage to the attic stairs/ladder and let them know the photos are posted here. Reply on December 28, 2022 was "We will speak to our technician and get back to you tomorrow. However, it is very common for this to happen to stairs just from opening and closing them." Really?! Common for attic ladders to be damaged like this just from opening and closing them? I will contact the major attic ladder manufactures/distributors to verify, because I don't believe that claim based on past service problems: 1 - Despite different techs for years pointing out TXV defect and a class action lawsuit about faulty TXV defect, Rodney said the problem was a leak and used Stop Leak but the next year, the same problem occurred. After close to $700 charge for the Stop Leak "fix", Andre advocated for me that the TXV was defective and when it was replaced, the problem stopped. 2 - No T-connection for the condensate drain pipe when my new furnace was installed in October leaving me no way to pour vinegar to keep the drain free of slug. Marcio returned to install one. 3 - This damage to my attic stairs/ladder being called "common from opening/closing" is incredible. Another poster (believe it was Rodney's neighbor) of a low review, saying problems are "normal" or "common" to dismiss them is unacceptable. I will give A-Team the opportunity to respond as they promised to in their "get back to you" email before filing a BBB complaint. Result of "get back to you": Rodney left a voice message that Marcio claims the attic steps/ladder was not damaged and he would have let me know if he did damage them.

Routine maintenance is only as good as the technician who does it. Accuracy and promptness of problem solving is the most important factor in who services your HVAC system.

October 2022: New Am. Std. furnace in attic was installed by Marcio after Andre, who regularly does my semi-annual maintenance advised that by the color of the flame there is a leak but not bad enough to require replacement of the 20 yr old Ruud furnace, yet. Decided to replace the furnace due to age. Marcio did the new installation alone and was very thorough using mastik instead of flimsy foil tape. Marcio noted that the condensate drain pipe was clogged and he cleared it. Only question I had afterwards was where the condensate opening is to pour vinegar to keep the drain clear (Andre recommended that practice after using Swoosh to force the blockage out). Marcio returned to install the opening in the pipe. But the drain line installed by a previous company was not angled to drain. Simple DIY to angle the line properly and the drain now flows freely.

Original 2021 post: American Standard A/C units less than 4 years old but were leaking R410 each year. Notes on maintenance since 2017 kept mentioning a problem TXV, but Rodney said it was the compressor which is under warranty and ordered a replacement. Rodney came to fix problem and discovered each A/C unit had a leak somewhere in the coolant line and applied Leak Stop. Both A/C units worked fine through the summer (2020). Leak Stop should seal leak for life of A/C.

Update 2021 summer: Turns out the TXV valve was a defect and a class action lawsuit would have covered the repair, if it was filed by 2020. Lesson learned is to believe what the technicians diagnose the same problem multiple times and research for manufacturer defects.

Ethan came out to service our unit today! Great customer service, explained the process in detail and any other additional service recommendations!

The serviceman came on time and he was quick in diagnosed the issue. As a matter of fact, he has replaced the run capacitor before telling me the cost of the service. When I received the bill I was shocked that is $325, $85 labor and $240 for part. The replaced part is a Titan Pro Capacitor 45+5 TRCFD455 which costs around $10 online. I understand every business needs to make a profit but the mark up is ridiculous.

Marcio did an excellent job creating a new box for...& installing a new damper mechanism... impeccable job! Best technician I’ve ever had from ATeam! Meticulous attention to detail...& explained his work...as well as making sure I was happy with results!

Watch the technician. My attic unit flooded the upstairs and I called for immediate help. They had their tech swing a u-turn and he was here in under 45 minutes. A Team saved the day repairing a broken drain line. Two weeks later the attic unit flooded again. I was able to stem the flood and called for another repair. I was prepared for the tech to come the next morning, he was there in an hour and a half. But this time they had no record of the previous repair and the service call is now $125 plus the $129 level 1 repair. We're in the middle of a move so I have absolutely no idea where the receipt wandered off to. Finally after 20 minutes of looking the tech accepted the credit card receipt. But now the problem is different and the cost is going back up. He blew out the drain again and then made his pitch for the service plan. If we signed up it would only be $35. Noting the rising hostility in the room at 10 pm, he finally settled for $75.
Watch the tech like a hawk. They upsale and don't honor call backs. And don't lose your receipt or the service call jumps from $89 to $125.

Outstanding experience. We used the A Team in 2016 to run yearly service on our ACs and repair one leak in the fall. During the spring 2017 service the tech noted that one of our two systems was leaking badly and probably needed to be replaced. He clearly explained the situation and let us make the right decision. We ended up going with a new AC and furnace; I did get quotes from other companies and A Team was by far the best. The original tech also came back to check the install of the new unit and confirm everything was done correctly. Definitely pleased with both the technicians and installers; would use them again and absolutely recommend!

Do not trust these jokesters! They came out to do a diagnostic. Claimed the whole system needed to be replaced. Technician seemed extremely incompetent! Magically, the system stopped working when the tech left. Do not trust these people! Scamsters to say the very very least!

A Team sent technician the same day I called for service. Tech Anjelu was very knowledgeable and professional. He was able to schedule new unit installation within 24 hours of my original call. I will definitely use A Team in the future.