The Comfort Authority

Gerald came out promptly and diagnosed the issue very quickly. He was also extremely personable and was able to explain the issue plainly. We opted to add a surge protector to our unit for some added protection. Overall, we are pleased with the service.

After our Trane Air Conditioner developed a blower-motor problem that resulted in no cooling, The Comfort Authority's David Hood was dispatched as one of the most knowledgeable technicians to diagnose the problem. David was extremely professional and kind, quickly diagnosing the problem of a failed blower-motor assembly. Unfortunately the part was not available in the immediate area; however, David placed the order for the part located in West-Palm Beach. Although we had to wait nearly a week through the record-breaking heat-index period of the July 4th holiday, David went out of his way, above and beyond, to provide us with his own personal portable air-conditioner unit to take the edge off of the nearly 90 degree heat in our home. When the part arrived on the 6th day without air-conditioning, David stayed true to his word to install the new unit on the day the part arrived. David was able to make our repair his final day's appointment, thoroughly checking out the entire air-conditioner system to verify the repair had completely resolved the no-cooling problem. We will definitely be requesting David for our upcoming annual service appointments and planned cooling upgrades. Thank you to owners Steve and Geri Cox for continuing to employ some of the most capable, honest, and professional technicians in the field!

Sincerely,
Paul B.

Since purchasing my new HVAC System in 2018, The Comfort Authority has given excellent customer care and has been very professional during installation and routine maintenance. I would highly recommend them. Sean was my tech today and he was very thorough and professional.

Romeo came out for my yearly service as part of my service plan. He recommended some UV lights to prevent growth, and to sanitize the air flowing through my system. I agreed, and was also given a military discount. Romeo was extremely professional, and left his work area cleaner than when he arrived. Definitely recommend. 5 stars!

Romeo Reyes was very professional. He kept me informed of the status of the maintenance and pointing out an area of concern due to pet damage. He was thorough in assessing the thermostat insuring it shut off appropriately due to a concern we had. He showed me photos of all areas he assessed giving me the status. His customer service was above and beyond any I have experienced from other companies in the past. Thank you!

I selected Comfort Authority based on their reviews and boy am I glad I did. It was 9:45 pm by the time I realized my AC unit was not working and had been off for 6 hours. I was anticipating a very hot night. However, David Hood had given me his cell phone number and I took a chance he would pick up so late. To my relief, he did, and was able to have me run through a few things and it was up and cooling in 10 minutes. I was so grateful that David pickup up.

The Comfort Authority has always been great w communication, punctual, responsive, and provides quality service. Cameron did a great job explaining what’s working and not working as well as it could be w our system, gave us several options to consider, and recorded in detail the services he performed. He was also extremely friendly and accommodating towards my need to be on work calls during his visit. I felt taken care of today.

Romeo Reyes was the service technician for our annual A/C check-up. He was extremely knowledgeable, very courteous, and I appreciated his thoroughness.

Tony Lewis was professional, courteous, friendly and explained everything he was doing and why. He gave me several options for my system going forward and didn’t pressure me to buy things I didn’t need. We’ll definitely have him come back for a checkup next year!!

We have used, The Comfort Authorities for the last several years and can say that hands-down they are the best HVAC technicians we’ve ever worked with. We use them regularly each year for our maintenance and if any repairs be required.
We had Gerald this time, he was professional, responsive, and informative. I appreciate his heart in the matter and his explanations of what he was doing, and he provided some tips on how we can also help our systems run in tip top shape.