Air Stream Heating & Air Conditioning

I'm happy with the service I received from Air Stream. I appreciated the fact that they were there to fix the problem, not up sell you on something you don't need. I was so glad they were able to work around my schedule. The technicians do awesome work, but it's the quality service that will keep me coming back.

Airstream just installed 2 new systems in my home. They have been servicing my A/C units in Lutz for the past couple of years. Both units went way past their life expectancy. Airstream is always friendly, clean and professional. They show up on time, they fix my problems. They treat me fair. Thank you Airstream.

Air Stream did a great job explaining and assessing the issue and then completing the A/C installation. Crew worked diligently with minimal disruptions to us. Have been using them for A/C maintenance at home and office for many years and they are always professional helpful and informative. Pricing has always been fair and upfront with no surprises. We continue to receive exceptional service from everyone we are in contact with at the company.

I am so grateful I called them for a 2nd opinion. First company we called when our AC started blowing hot air, came in, did quick assessment and immediately started quoting prices for new units and even had the various monthly payments for their finance plans memorized!!! I was referred to Air stream, and by 9:30 the next morning, my AC was up and running. The tech was so nice and genuine. You could tell he really just wanted to get us up and running and not JUST get paid. Obviously we all go to work for the $, but it shouldn't come at the cost of scamming people. Air Stream really came to the rescue for us.

Came back from a vacation in the Tampa summer to non-working AC. Contacted another vendor who provided a quote and a 7 day wait for replacing the AC. Contacted Air Stream Heating & Air Conditioning. They provided a lower price and was able to replace the AC days later.

I have been using Airstream to service the air conditioning units at my business for a number of years. Kenny is always prompt, and never complains about spending an hour+ on the rooftop servicing our units in the middle of the Tampa summer to keep us cool. My experience with this organization has been great, so I decided to give them a call to look over my home air conditioning system.

I had a new Carrier system installed almost 4 years ago now to replace an aging and dying 16 yr old system. The organization I selected who shall only be referred to as being from Dunedin, sold me and installed a new system in November and everything was working great, until the heat of the summer started.

It was apparent from the beginning something was not right, as it worked better than the 16 year old system, but wouldn't cool my house below 80 degrees. I had the Dunedin crew in for a look and they assured me that my ducts were bad or my returns not properly situated, or I had too many west facing windows, etc.

I had lived in a warm house for 4 years when I finally decided enough and called Kenny in to have a look. It took approximately 30 minutes for Kenny to diagnose and fix the issue. It turns out that the company from Dunedin didn't correctly connect the unit, and it was stuck in "low" cool mode.

Kenny took the time to find out exactly how to get this system connected the right way, and now I am enjoying a 75 degree house, even when it's 92 outside.

I have found a great heating and air conditioning company who is knowledgeable, friendly and doesn't charge a ton of money for unnecessary repairs. I will continue to recommended Airstream to my friends and family.

Great customer service! By far the best experience I’ve had with an AC company. The price was competitive, the technician was very knowledgeable and very careful with leaving everything clean. I highly recommend them and will use them again in the future.

Air Stream AC was AMAZING! I live remotely, and they took care of EVERYTHING to remove an old A/C unit and install a new one. They even worked with the city officials to secure the A/C inspection and approval. I would HIGHLY recommend this company to ANYONE. Thank you Air Stream for taking great care of my A/C needs! Lee

7/4/16 Hired company to service a/c. as it quit blowing cold. Owner, Kenny performed the following repairs & made below recommendations:

(per invoice)
Started system & checked operation.
Found outside compressor not coming on.
Troubleshoot further & hermetic side of capacitor to be defective.
Also found compressor to be extremely hot to the touch.
Cooled compressor down with water hose & installed new 45/5 MFD dual capacitor.
Started system & checked operation.
total labor & materials: $270.00 (paid)
Recommendations: We recommend to pull & clean evaporator coil as soon as possible. Running the system with a dirty coil will cause damage to the compressor & other parts.
Quote: $425.00

7/12/16 Two employees arrived to perform the recommended service.
(per invoice) The employees: "pulled & cleaned the evaporator coil. Taking the coil outside using professional coil cleaner & garden hose. Pressure tested for leaks, no leaks were found. AC system operates normally."

W/in HOURS of service being completed, a/c quit blowing cold air. In addition, below are DAMAGES that occurred to our property by employees:

Burned drywall with torch in two areas.

Cut out a 9inx5in hole out of the base of the platform our air handler sits on. Which the employees covered with tape. Leaving the cut out wood at the base of the platform.

The employees replaced the pvc pipe that comes from the ground, into the handler. Replacing it crookedly, marginally below the threshold of the platform the a/c handler sits on.

Dumped professional cleaning solution on paver driveway.

Beyond above referenced damages that HAVE RESULTED in a financial burden to remedy, the following incidents also occurred while employees were at residence:

Cleaned the coil in the middle of our paver driveway - leaving debris from the coils all over the driveway

Left the door on our breaker box wide open - it was originally closed

Stepped on plant next to garden hose

Double billed us at $850 for a job we were invoiced at $425 - this has since been remedied.

Left their own extension cord at residence. - this was given to back to the owner.

One employee requested to use the restroom. Defecating in the guest bathroom.

Kenny arrived before 6:00pm to address new issue. Concern of the above damages & incidents were discussed. Owner's father also arrived to assist. They couldn't get the compressor working. Advising they'd contact us to discuss replacement.

7/13/16 My husband contacted company via email to address our concerns of the damages & incidents that occurred while their employees were at our home. Requesting the damage to the air handler be repaired. In addition to getting the a/c up & running again. Email was never replied to.

Owner Geannette contacted me with quotes to: Replace compressor OR get complete new unit giving 2 options.

Due to the damages incurred at our property, we felt it was in our best interest to seek out another company(s) to address the issue with our compressor.

7/14/16 I requested a refund for the work performed on 7/12/16 of $425. In addition to monies to cover the damages done to our property by employees. Owner agreed to refund $425 for the work performed, declining to reimburse monies for the damages their employees did to our property.
I was not happy that owner only offered to refund the charge of the service done & had no concern or offer to repair the damages their employees did to our property. She then requested to communicate via certified mail moving forward. Which I have done.

We were requesting monies necessary to repair (not even fully replace) the platform so that our a/c handler was secure & paint (not even replace) the enclosure their employees damaged. Seeking a 'fair' amount to cover costs we would (& did) incur when we had the repairs done ourselves.

7/21/16 we are still waiting for the refund the owner offered.

Very good air conditioning and electrician service.

I had called numerous services and most couldn't make it out until the following week. I had no AC in 90+ weather so this was not an option. Air stream came out the next day. They were able to come earlier than my appointment time which I greatly appreciated. They helped me fix my issue.

The staff is very friendly and professional.