Locke's Expert & Quality Service

A few days ago...I live in a townhome. These "so called a/c experts" were working on a foreclosed property beside me and took/stole my outside unit. While, it was an easy mistake, how could they not go through tests to make sure they are taking the right unit? I contacted the company and the manager immediately replaced my outside unit with a new one....however, he lied to me and told me that it is compatible with my inside unit. I even asked a couple of times. When I got to work, I inquired with our A/C maintenance guy and he said they are not compatible because my older unit (10 years) was running on old freon. He said I will have problems with it in the summer...higher utility bills because the inside unit will be working double to process the new freon....more condensation...etc. There mistake is going to cost me money, so, their is no way I should have to pay for a new inside unit.

When I contacted the company 2-3 times I spoke with the manager and he said I should have to pay part of it because my inside unit is old....my response is why is that, my inside unit could have last 5-10 more years. Then the only thing he would say is "we will get you right"...I ended the call at that each time thinking they would contact me to "get things right", however, they are ghosting me. 2 days ago I even left a voice mail asking the OWNER to call me to work this out....same ghosting.

I gave them a bad review on facebook...the company gets mad at the bad reviews.....I get home today, and they are taking back the outside unit and replacing it with my old unit. How do I know it is not damaged from all the moving and they chunking it in their van. It could stop working in a day...week...or hour....I will be stuck paying for their mistake. I told them I didn't want the old unit back from the start. I sent this to TV station 8 on your side.

Horrible service and no EXPERTS are here...if so, they would have at least contacted me and try to work something out. I guess my next option is lawyer or TV network.

This company is reliable, reasonably priced, and most importantly- HONEST! Those traits go a long way in business, especially when it comes to this industry. Thank you to Alvino for properly diagnosing our air conditioning problem and taking care of it for us. Your hard work does not go unnoticed!

Jeremy was very professional and respectful was a pleasure to have in out home he not only performed his duty he gave a full description of everything he was doing... really appreciated the job he has done.. thanks jeremy

I have always been worried about who to call for AC service given the stories and reviews I've read about AC companies. I found Lockes Expert & Quality Svc on Angie's List and I will never call anyone else for my AC needs. Basically my inside system would come on but would only get clicking from outside unit. I had already checked fuses prior to calling.
The tech showed up with in the time window I was given and within a few minutes figured out what the issue was (bad capacitor). Replaced and added some freon, cleaned off the outside coils, sucked out the drain all in about 45 min or so. Awesome tech (believe his name was Alvino), very polite and knowledgable. Price was around what I expected it to be.

This company is amazing and on top of things! We just recently replaced our AC and they have been exceptional when it comes to their services! Highly recommend them!

Call them to get them to take care of a permit so I can sell my home and no one answers the phone at office and you think your leaving a message but not sure. No one can even call me back to say yes or no it is taken care. They allowed it to lapses. Not my fault. Maybe when people see this they'll do something.

Had an appointment set up and no one showed up, called and left a message and no call back. Thanks for wasting my time when I could have called another company and gotten our system looked at. Hope the owner as happy to know that due to the lack of customer service a family with a small child has no heat tonight when it's suppose to reach the low 40s.

Excellent Service Jeremy was awesome,kept us informed of everything that had to be done. Laura was also great ,very respectful .I would definitely recommend and use their service again.

All I can say is Locke's in 5 years have never failed to amaze me with their quick service, speedy service great value and great staff of the ladies answering the phone, to the tecks that come to the house, every single one iv encountered has impressed me ...even after 4 pm on a Friday, THANK YOU

Not only did Locke's Air Conditioning Company save me $745 for my new A/C unit, they also included and installed a free ultra violet mold control light kit for my system. The technician that was in charge of the install was very professional and highly knowledgeable with making sure my wife knew how to operate the new wifi thermostat with her Ipad & cell phone. We now are happy that we choose your company instead of the other company that was gonna charge us more and didn't include the extras. We will definitely recommend your company if someone needs service. You have a new customer for life.