Joe Cool Home Services

Joe Cool has been my go to service provider for a few years now, and I'm always happy with their work! Whether it's a big job like shower demolition and installation, or small jobs like annual AC/plumbing check ups, the job is done thoroughly and well. Special thanks to Marcus M today for fixing so many small issues in my plumbing today and providing me with lots of helpful tips!

Couldn’t be more pleased with the response and service that Natalie and the entire Joe Cool plumbing team provided. Natalie and her colleague arrived quickly to plug a leaky hot water tank, and returned the following morning to replace the tank. They also identified another leak, which I was not aware of, and repaired that as well. The price struck me as fair. Very happy and will recommend Joe Cool to my neighbors and friends.

Jimmy and Dakota were extremely knowledgeable, professional, friendly and efficient. We had an emergency pipe issue and they came out, diagnosed and repaired our pipes. Dale came out the following day and I was equally impressed. Dale explained what needed to be done, explained in detail and fixed the issue. I would highly recommend this company and will definitely be using them again.

Called Joe Cool to come and inspect my overflow gasket in the bathtub on a Friday. Natalie came out early Saturday morning. She inspected and replaced the gasket and performed a leak check. Loved the service and the attention to detail from Natalie. Would definitely use them again.

We had Dale from Joe Cools come out a few days in a row, and he did a great job with fixing our plumbing issues (water heater, shower leaks, etc) in our old home! He was great! We recommend him 100%! Will be giving Dale referrals to our friends and family if they ever need these services.

Javier was superb. We have a 13 year old system that is showing its age. But it is working pretty well overall so Javier identified two component issues and explained the problems. He replaced both components and everything is working great. He also gave me options for the future. I have been using Joe cool for 20 years. They continue to impress me with their professionalism and attention to detail.

Very unhappy with my experience, and I'd caution everyone to find a company that is more experienced, and that returns your calls.

We had them come out to repair a leak in a pipe that was under the edge of our driveway. Their quote went from ~400, to ~1300, to ~5000. They said that the entire pipe would have to be re-ran from the main city line up to our house, including all the baggage that comes with digging up your yard and landscaping. They had tried a whole 15 minutes to repair the leak but quickly resorted to the $5,000 quote and a new pipe altogether.

Being the quote was ridiculously high, we got a 2nd opinion. The more-experienced plumber fixed it in less than an hour, and charged us $400.

Since then, we've been leaving messages each day asking for a refund for what we've already paid them. All they've done for us is cut a hole in our driveway, and leave a thick layer of dust all over our entire garage. (Yes, they left the garage open while jackhammering the driveway, as we were away from the house.)

Joe Cool, please return our calls and give us our $1,300 back.

UPDATE1: A week later since I've written this review, and nothing has changed. I continue to leave a message every day, but hear nothing back.

UPDATE2: Finally, a month and a week of calling and emailing and waiting, we finally received a check for about a third of what we've paid them, for doing absolutely nothing except jackhammer a hole in our drive way, leave us a huge mess, and give record-levels of poor customer service. We had to pay a separate plumber to do their job right. They are a huge disappointment.

The washing machine drain was backing up and we discovered when Austin tried to snake the vent pipe from the roof that the pipe was disconnected and had to install a Studer vent to prevent sewer gas from getting into the living space. He was very professional, did a great job, and returned everything back to how it looked before. He explained everything he was about to do before he began. We've been customers of Edward I. Case plumbing since 1976 and now that they have been incorporated into Joe Cool, they will continue to be our plumber of choice.

They don’t keep bad reviews up so read this fast. Mom asked them to come out because of some special mail they sent out for a “whole home check up” and they found $6,000 worth of made-up junk to do. They replaced 2 toilets, charged for fixing the old ones. They broke the flange on one. They claimed to fix 4 faucets, but didn’t do a thing-I could not move the faucet in the kitchen from one sink to the other when they were done. They claimed mom needed a clean out of her drain for her washing machine (What?) They double charged, cheated and lied to my 94 year old mom. I called and screamed and screamed and they refunded a tiny portion to try to keep me from suing. They also charged her multiple times for replacements of parts on her a/c while she was on a service contract with them. LIES.

She just died and now we are finding this horrific work. We are having to pay real plumbers to fix it all. We really should sue them. They should be out of business. Do not use under any circumstances.

Also the 4 and 5 star reviews are paid for by giving people “free” services if they leave a good review. DO NOT BE THEIR NEXT VICTIM. WARN YOUR AGING PARENTS.

Zac was very knowledgeable and friendly! We are satisfied with your business and would use you again.
Thank you for your promptness in fixing our AC unit.