Keith Lawson Services

5 stars for the service tech (John) who performed the service on my HVAC unit. He confirmed the blower module was bad and replaced the blower motor in the air handler in short order. He arrived at 12:10 pm and I received the invoice and the debit card receipt by email after completion at 1:20 pm. An hour and 10 minutes later! That was awesome!

However, I"m not so generous with with the appointment process and their billing practices. I was told when making the appointment there would be an $85 diagnosis fee, but if the service was performed there would be an hourly labor charge of $85.00 and the diagnosis fee would be waived.

So when the invoice charge was $330.00 I called the office and was told their hourly labor charge was $165.00. She looked up the invoice and confirmed I was charged for 2 hours labor. I asked her why the man I made the appointment with said their labor charge was $85.00 an hour and all I got was "that's not right". Where I come from you take people at their word, but then again...I'm not from Tallahassee. Oh, and do you think its fair to charge for another hour of labor...for 10 minutes work?

Thanks John for the quality work.

Justin P. Came out and did a great job was very helpful and honest about everything. I had a issue and he cleared it all up couldn't of asked for a better person to come. Thank you

Spoke with Donnie in the Office. VERY RUDE, claiming all I wanted was money out of them. Who talked over me and would not listen to my grievance. I was told there was no one else to whom l can speak, no one is his supervisor.
My complaint is Lawson takes advantage of seniors. After the plumber made a 15 min assessment, 15 min trip to Ace hardware, actually working on the plumbing 10-15 min it took him 15 min to write the bill. Running the
clock to an hour. Charge is $85.00 just to come out and $100.00 an hour. Not even 1 hour work is $185.00. No matter what you are told over the phone.

I contacted Keith Lawson Company via online chat session. Tristan C., the live specialist took my information about one of my a toilets making an unusual sound and having constant trickle of water into the bowl. He messaged that he would have someone from Keith Lawson give me a call for further assistance. I later received a call from Matt who I again informed of the problem that I was having with my toilet. I asked about fees and was told there was $84.95 fee to have the problem diagnosed and that fee would be applied to the service provided if I proceeded with the repair. Within the next hour(much to my delight) Josh arrived to diagnose the problem with my toilet. He tells me that he thinks there is a problem with the flapper and he would change that out and if that didn't fix the problem he would change out the flush valve. I mentioned to Josh that if the problem was just the flapper that was something I could change myself and I was sorry to waste his time for coming out for something so simple. Josh however, proceeded with replacing the flapper without mentioning the estimate for the cost of the repair. When finished with the repair Josh presented the total cost and I was livid. I didn't mind paying the diagnostic fee but $75 to replace a flapper is ridiculous. I complained to Josh about that fee and he stated the company didn't have a fee for "just a flapper" repair and because he didn't have to change the flush valve he would take a $1 or 2(?) off the cost of the flapper. He also stated he should have given and estimate for the cost of the repair but he "sometimes forgets to do it." He apologized for the miscommunication but I was still on the hook for the additional $75. I paid the service fee and I then contacted Shelby at Keith Lawson and requested to speak with a manager. I was told they were unavailable and she would have the manger return my call. I never received a call so I called again and spoke with Ann. I explained to her my issue and she transferred the call to Matt. I explained the above to Matt. He stated he had a busy day as to why he didn't return my call and he would relay my complaint "over to his(Josh's) supervisor." He also informed me that Josh should have given me an estimate before performing any repairs as it was company policy.

Stay away from Keith Lawson Services!!!

The worst company I have ever dealt with! I do not ever even write reviews but this experience has led me to write one. Their service is a joke. Cost me $1000 on repairs due to a mistake done by their service person. The service team themselves were pleasant to work with, but the management is horrible. They can't take responsibility for their mistakes. After $1000 in repairs for which I paid, the company wanted an additional $460 in services that were done due to their mistakes. The service manager will deflect any and all mistakes as negligible and that basically the unit is at fault.

Do your research and find a company that looks out for your interest as opposed to their profit margins (I understand this is a business and business' can't be viable without profit but give me a break). I also asked for a quote to install a new HVAC system which was $800 more than any other company's quote for the same unit plus they wanted an additional $1500 in repairs caused by then to take the old unit out, which all other companies included in their quote essentially asking $2000 over every other company's quote.

Bruce went the distance to provide excellent service, not only determining the system problem which was covered under warranty but also by explaining in detail what the problem was determined to be. He then waited to ensure the cooling system was working properly before leaving my property, I couldn’t be more pleased with the service call today & Happy I selected KLS for a relatively new unit,
Thank you Bruce,
Donnie Watts

I hired Keith Lawson for a shower renovation. While the quality of the work is fine, the communication is extremely frustrating. They do not let you call and speak with the plumber directly, which results in miscommunication. If you call, you can only leave a message to the receptionist to be passed along to the plumber when back from the field. That leaves all communication to happen over email, which did not work well. For example, I tried several times to confirm with the plumber the correct fixtures, and he showed up to install the wrong ones. It was also really hard to get him to answer all my questions over email (many were ignored). Even just establishing a date and time to finish installing the trim was a convoluted and trying process.

Also they will just install everything "standard" even if it makes no sense, so you need to be there to walk them through how high to install the shower head, etc. Maybe this is the norm for plumbers but it seemed like something that should have been confirmed with me prior to installation so I wouldn't have had to have them redo it. Same thing with the fixtures; I only found out they had bought the wrong ones because I asked to see them during the installation process. The work order they drew up for me was very vague and if you use them I recommend you make them be very explicit (model number, etc).

I won't be using them for my next plumbing job.

AC drain pan full/line clogged. Called Fri 8am...tech (JR) here at 10:30am and done by 11am. Quick and friendly service!!

We have been customers for 19+y Semi-annual inspections have preserved the equipment. Technicians are always friendly and helpful. The dual heat pump system in the home lasted more than 15 years. When it needed to be replaced the newer equipment allowed us to move to a single heat pump so our operating costs and annual maintenance costs have gone down. From design to installation to work site cleanup it has been a great experience. We will be sticking with this company for the long term.

We hired Keith Lawson to do our water heater and the AC repair. The tech came out and gave an estimate of for the gas water heater which we thought was high but he said it would take them 7-8 hours (since it was in a tight space and needed some rework). We thought the estimate was reasonable for the amount of work. However when the work was actually done, it took them 2 hours so they basically lied about how long it would take and still charged us the full amount. Also they didnt remove the old water heater.
Now, the AC tech comes out and says it will cost $400 to refill freon. He does not do any other kind of tune up or cleaning and charges us $85 for the visit. We hired another company and they did tune up and refill for the freon for $200. They also said if we just refill the freon from next time it would only cost us $120.

Talk about over charging customers and giving horrible estimates - Kieth Lawson & Co. has that part down to the science. Please, please beware and ask around before you go hire these people.

I DO NOT RECOMMEND THEM! BEWARE!