Dr. HVAC

My AC unit was giving me a confusing signs and make life very stressed, I CANNOT think about being with AC in my home, Ive tried my best to keep update with everything with little that I have. Then my AC does something crazy..... it doesn't shut off but the AC still works..... So I waste no time at all and call a few companies. I decided to try Dr HVAC over Jack Rabbit, they did not disappoint. The appointment was later in the day so I can try to make it home a little early, luckily I received a text message to inform me about an AC technician on the way right when I was almost home, which was very helpful. Then Ricardo contacted me and said he was on the way to let me know which was very helpful, I can tell he was a very friendly person over the phone. As I first greeted him and showed him the issue, he immediately knew what was the problem already and explained it to me in very simple terms so I could understand, I really appreciate his knowledgeable speaking tone is more towards educating and informing you about your options and what type of appliance you have. Not many people can do this, I immediately feel confident he could take care of anything I had a problem with. He did the full Repair he also went beyond on doing a full checkup and informing me on ways about how to cool my house. This was an amazing experience I'm very grateful I had an opportunity to not only have my appliance fixed but to feel respected and treated right. I highly recommend their service and please ask for Ricardo.

I would highly recommend Dr. HVAC to anyone needing any help with their A/C. They were professional and prompt from the initial estimate to the completion of the work. The staff and installers are very nice and were easy to work with, plus they gave me a reasonable price for all the work that was done. I am overall very happy and satisfied with the company.

Update on original review:

Bump up to 5 stars!! The booster I had installed 6 weeks ago stopped working and I was back to square 1. I had an emergency situation and I was able to get everything resolved in a timely manner. Chris and Junior were incredibly professional and knowledgeable. I’m very happy with the pricing and the install quality of my new unit. Would definitely recommend to a friend.

Service was great and timely. Dispatch fee was very fairly priced. Chris came out right on time and was very kind and professional. He answered all of my questions and gave me a quote to replace my entire unit. However, I was hoping he would offer me a booster to fix the overload problem and he didn’t. I had a booster installed and it fixed my problem without having to change my condenser.

I've had a brand new AC unit installed and it went so great that a year later, I reached out to Dr HVAC to change out my mini split in my home addition. The only reason I did not call at first was because I live further away but I was really not happy with the local companies I dealt with, who seemed a bit shady or were just not punctual for quotes which is a big NO in my book. After explaining to Nadira what my priorities where in a unit, I was able to get exactly what I needed at a very fair and honest price. I know this for sure because a previous company quoted me a ridiculous amount for the same unit a few weeks prior but I knew it was way overpriced and I'm glad I walked away. They're extremely professional, responsive, arrive exactly on time, BOTH times. Polite and always clean up, you never even know they were there! I would 100% recommend Chris and his team for your HVAC needs.

Service technician Ricardo Smith arrived on time. Very knowledgeable and politely explained everything he was doing and things I could do myself. He was very efficient and an asset to DR.HVAC. I have used this company for 3 to 4 years and they are always on time and never try to sell extras but will explain how things work. I’ve used other companies in the past and I’ve never had service as good as DR.HVAC provides. I will never use anyone else.

AC broke on Saturday, called the next day and I had a new system inside and out 2 days later. They explained the issue, showed me the problems and gave me advice. They are very knowledgeable and respectful. Ricardo is an outstanding professional and the team of techs were very courteous and respectable and quick.

We had problem with AC on Sunday and most of company doesn’t work on weekend, but luckily, we found Dr.HVAC. They are so understandable, helpful, sincere and Of course very professional. He knows exactly what to do and how to handle the issue. He took only 10-15 mins to fixed the AC. After that he took his time to explain the problem and give us the easy hints to help AC for long run. If you have any problems with AC, trust me. Dr.HVAC is the best company you should call. ☺️

I highly recommend Dr. HVAC if you have any issues with your home AC system or even if you just need regular maintenance. I had an issue where my condenser unit had a blown out compressor and Dr. HVAC made the entire experience seamless and stress free. I called a few companies for estimates and Dr. HVAC by far offered me the most reasonable price and ultimately won me over with their professionalism and customer service. Junior and Lance came out to my home to diagnose my unit and do the repairs. They were friendly, knowledgeable, and extremely professional from start to finish. By the end I had a mini education on home AC systems along with several recommendations for maintenance to help me avoid issues in the future. Do yourself a favor and call Dr. HVAC for all your AC needs!

We had the UV treatment installed. We had the AC unit completely cleaned out. The staff was extremely professional, knowledgeable and efficient. Super nice and spent lots of time educating us on best options.

Highly, highly recommend Dr.HVAC, and especially the excellent technicians Lance and Ricardo! Called midday on a Sat regarding an unresponsive thermostat/AC system, and while there was no weekend availability (it was a non-emergency), it was only a short turnaround for an appointment first thing Monday. All the personnel I spoke with, from intake (Nadira, I think) to techs, were patient and helpful, considering the property is a family member’s and I didn’t know much about the system or its history.

Special thanks to Lance and Ricardo, who make an awesome team: timely, professional, friendly and super efficient! They diagnosed and resolved the immediate issues in no time, and kept me informed on their findings and recommendations. That they did so while tolerating a sweltering condo and my extremely loud dog doing everything in his power to escape the room where he was being kept, was all the more impressive!

Overall, the service was smooth and straightforward from start to finish, and delivered what was needed—cool air and a fully operational thermostat!

In terms of value—I’m not from the area, but considering their efficiency, the prices seemed fair, as did those for suggested near-future updates ( I felt no pressure to make a call on those services, which to me is great customer service, but it was helpful to pass along to the homeowner. Add’l info and photos were provided with the invoice as well).