Cool Connections Inc.

I thought Cool Connections was great! They came out promptly within a half hour of my calling them, and were able to identify and fix the problem quickly.

I was a bit concerned having someone come in my house because I am at extremely high risk of severe illness from covid-19, but the technician was careful to wear a mask and kept distance the entire time. I was really grateful for that and appreciated that they were so prompt, courteous, and professional. 10/10 will definitely use them again, thanks guys!

THIS MESSAGE IS NOT TO THE AC TECH. Schedule an appt for maintenance about a month ago...less than 24 hours water was all over my laundry room. Call the company, right away a tech came out told me the situation, handle it. Less than a week, AC went out! Called Cool Connection paid $100 to see what the problem....was told it was the fan. AC still under warranty, but the Labor would be 3 hrs./$360 total. Call the company to work out something because Im not working due to COVID-19, was told to pay half now and the rest later. Tech came out Saturday night and finish the job in less than 20 mins. Yes! 20 mins. Paid the tech $160, I mentioned the time and he referred me to call the Company....did that Monday and ask for $100 back, because it was just 20 mins. Was just told by the Acct./Debbie, 'Let's make it even because I have to pay my Tech to pick up the part and take the old one back. WHERE IN THE HELL IN JAX FLORIDA DO YOU NEED $100 FOR GAS TO PICK SOMETHING UP AND TAKE IT BACK??!!! Well after 6 yrs of using this company, I come to find out they are a RIP OFF!!! I guess they needed that $100 more than me, to meet their quota for being closed due to the COVID-19.....GOD WILL take care of COOL CONNECTION FOR TAKING FROM the WEAK at a time like this!

Service was really fast, called and less than thirty minutes later a technician was over. I asked a couple of questions and got very informative responses. A good experience from start to finish with the cool air back on.

I have been with this company for many years. They have replaced my A/C unit in October 2015 and they do service checks twice a year for me as well.

Chris, the owner, is responsive and proactive when I have had questions or concerns. The techs who service my unit have been consistent and on the same page. That's important to me when it comes to an A/C unit.

Additionally, the techs don't pressure me to purchase additional features like some companies do.

Sherry, the employee who makes the appointments and does the follow up calls to customers is very pleasant and listens to her customers. Her customer service is top notch in my opinion. If a customer has a complaint, suggestion or praise, Sherry is the one who does this follow-up.

Dan is my favorite tech! He's very professional and knowledgeable and always ensure we get the best service. He really does care about his customers!

I ha. d 2 issues with this the company… They come to my home and inspect the issue. Cool connections was the one that I thought that was the best fit for our family and at the end of the day they did not even pull a permit for out air ducts (we live in Clay County & we are required to have a permit), when I asked him (owner) if he had pulled the permit for our air ducts , he said he was going to pull them later on in the month and he never did. I called several times and never got an answer. It has been past a year and I am still waiting for the fact that the main boss Chris was supposed to pull the permit for the air ducts and it has not happened… Chris , is a good sales man, but he lacks community compassion. I hired him because I felt he was capable of doing the job but he prove me wrong. I have lived in my home for almost 2 years, I had Chris come to my home after the first year to redo our air ducts to improve our home and we are still having the same issues he never reached out to us to confirm the permit for our air ducks to ensure that we were up to code he just forgot the whole situation.

Cool Connections recently installed a new system for us. Chris quoted us a great price on a quality unit without any extras that we didn’t need. Rasheed installed the unit fast and efficiently. We are very happy and would highly recommend Cool Connections!

My experience has been a very positive one. Their professionalism shows in their quality of work and customer service. The gentleman showed up right as promised, did the job and cleaned up after himself. I wood highly recommend.

Dan was absolutely amazing!! Extremely friendly and professional!

Overall nice and responsive to any need and concern we had.

Update: I would never recommend cool connections to anyone. We had work done earlier this year and now the SAME issue we had the work done for us back. They wanted to charge us just to come check out THEIR work and then proceeded to tell us that the warrant only covered their labor and not the parts. I am very disappointed in this company.