Cool Connections Inc.

I had an awesome experience with Cool Connections from start to finish. The office personnel and the technician were informative and helpful. They stayed in touch with me while my part was being ordered and when the technician came he was well qualified and took pride in his work. He also took time to answer general questions I had about HVAC systems so it was a pleasant experience for me. I will definitely use them again!

I would recommend Cool Connections, Inc. to my family, friends and associates. They are always prompt to respond with a timely appointment. Ben the A/C Technician is great and explains exactly what is causing the issue, repairing and/or replacing parts the same day if available. Great Quality and Service!

Today was my second time using cool connections. First time was in 2019 and they were awesome. I had two other companies come out and got conflicting stories on what was wrong, with wildly different prices. When I called here, I described my issue and the guy I was talking to (Chris) actually guessed the year and model of my ac unit. They are so knowledgeable, he knew exactly what was wrong and how to fix it. Prices were up front and reasonable.
I had a different technician (Dan) today and he was just as helpful and professional. This time it was a simpler problem and he had my ac back on really fast. I would absolutely recommend them to anyone!

Cool Connections installed my original Trane system in 2015. My A/C stopped working in 3/2023 on a Saturday night. I called them first thing Sunday morning and they actually answered. They first told that they were booked for the day and that they would be out the following day. Within 10 minutes I had a call from a nearby tech who stated would be at my home in 45 minutes! The tech, Dan, was pleasant, knowledgeable and efficient. He had me fixed in less than 30 minutes with a new capacitor. The job wasn’t cheap, but with no A/C on a hot Sunday, some things are worth paying for. Thank you Cool Connections for exceeding my expectations and finding a way to get me fixed. I will keep coming back.

Sherry and Dan took excellent care of us from scheduling to the actual service call. Both were pleasant and personable and answered any questions we had. Dan has 35+ years of service technician care in HVAC industry and it shows with top-notch care of annual maintenance call. He answered my many questions and provided information on my thermostat.Will definitely call again if service is needed or for our next maintenance call

My A/C had stopped cooling and I have a newborn at home. So naturally I was freaking out when I called Cool Connections. A tech arrived at my house within a few hours during the promised window. He had my unit up and running within 15 minutes and then took the time to service my whole unit in preparation for summer. The tech Ben even explained some maintenance items to my husband to keep our older unit in good shape. He went above and beyond. I would 100% recommend using this company!

Cool Connections, Inc. insulated our attic. Chris was so professional and patient. He talked us through the entire process and answered all of our questions (some times more than once). On the day of the service, he arrived on time and worked promptly to complete the job. He also cleaned up nicely. We are very pleased with the company and are grateful that we found them.

This is my second time using this company,& just like the first time, they were incredible! Ben was extremely thorough and exceeded all customer service experience! I look forward to seeing him next year for my HVAC maintenance! Thank you all again!

We found this wonderful company through a promotion with Lowes. A hidden Gem. Chris came to our home and treated it as if it was his own. We were planning a floor install too and offered recommendations as to how / if to install flooring underneath the indoor unit. He explained in detail in regular terms of the two step Tirane systems we were getting and reassured us of our great choice. Plus got a great deal with the financing through Lowes. Made it a no brainier to jump in when we did. Then Sherry in the office called to set up a time. Perfect to a tee made sure we were informed days and times etc. Also had the chance to chat with Lois who is also well qualified to explain an issues we had or might have as well as scheduling information we might need.
Then Dan the man and the crew showed up and got our system installed in excellent time. Taking care not to trample any of my plants .
Our old Tranes were on their last legs , original to our home about 36 yrs old. Out with the old /ancient and in with the new more efficient. Saved us quite a bit of money the first summer we had it installed, and cool as the artic too. Not to mention added value to the house and runs well. From Consult to installation to learning about our system to keep it better maintained and now present day we are so happy with this well coordinated Team. They listen understand and follow through . We are very happy with the COOL CONNECTIONS FAMILY. We hope to have a long and happy relationship. Thank you to everyone at COOL CONNECTIONS. They really are cool connections to have.

Technician, Dan, did a detailed evaluation of the unit. His explanation of its function and what we needed to do was clear. We appreciate his professional manner and how he conducted his work.