Velocity Air Conditioning

TERRIBLE! My husband and I paid Velocity $20k to put in new A/C units a year ago and we've had to call them upwards of 15 times to come and fix some problem with the same unit. They wouldn't replace it or refund us for the faulty unit, even after TEN SERVICE CALLS to the same unit, and they charged us for the service calls, even though the problem was obviously a result of their bad unit or possibly incompetent installation.

In any case, the unit is still not functioning and the company has taken zero responsibility for it. In this latest iteration, the tech I was assured was coming out to fix it showed up in a plaid shirt and cargo shorts asking us what he'd been sent out to do.

We're having to replace this very expensive unit barely a year later, and I guarantee we won't be using Velocity Air.

I gave it one star because I had my AC and furnace replaced The end of April, it is now going on the end of August. Twice now code enforcement has come out and said that the company needs to come back. I paid $5800 to make my house cool and still my house heats up to 83° in the afternoon. Come to find out it's my ductwork and now that's going to cost over $4000, on top of the $5800 I have already paid. I would've thought that, that would've been included or at least part of the concern I had to cool my house down!! I am very disappointed with this company. The code enforcement came out a couple weeks ago and I still have not heard back from the AC company, to fix this dangerous problem. The problem is it's supposed to be on its own dedicated line to the fuse box and it is not!! It's a fire hazard and they have not called me to try to resolve this problem as of yet!!! On top of everything when it rains hard the exhaust pipe attached to the roof leaks in my laundry room now.

I just want to say how wonderful WILLIAM was at taking the time to explain the work required to change over my old electrical panel to the new main which was required for my new solar roof installation which is soon to come, and his continued work ethic to see the job all the way through to completion. As expected every job does have its unexpected challenges but he persevered and got everything installed and working in tiptop shape! Extremely grateful for their wonderful service!

Just had another awesome experience with Velocity Air Conditioning! Tyler came out to our home this summer for a repair. We called Velocity today and within 1 hour Louis was here to save the day! He couldn't have been more helpful, knowledgeable and professional. Not only we have we received the BEST work, we have also received the BEST price for parts and repairs! I already decided months ago that I would only do business with Velocity and I am glad I made the decision. Rather, I am glad that Velocity made the decision for me! Thanks again guys!

Cancelled my service call 4 times within a week. Last time cancelled, I requested service manager to call me back. NEVER bothered to call. Unprofessional not to call your customer and just cancel your calls. They didn't even deserve 1 star for this.

MANATEE COUNTY CUSTOMER
They advertise that they cover Manatee County but they do a bad job at it. Velocity A/C is just to far away from Bradenton to give good consistent customer service. The first time I used them they did a good job but It took some time to get parts and get them back to Bradenton. I used them because they gave me a good price to replace my A/C coil.
The second time I had no power to my A/C after having my roof replaced. The roofers put a nail thru the power line to the A/C Compressor. Velocity sent down an on call mechanic at 11:00 at night with no tools and no parts. After he diagnosed the problem he proceeded to let me know he could not fix it. He told me I needed an A/C company that was licensed to do electrical work and they were not. But he demanded his $90.00 service charge and we paid him. After leaving I noticed he had left his new step ladder in my bed room closet. I called the next day and let them know about the ladder but they were too lazy to drive back or pick it up.
So now it’s one month later and my A/C quits again. I give Velocity another chance. I call them on Thursday and we agree on a time for them to come on Saturday. I let them know I was going to be at work on Saturday but my wife would be waiting for them. They said they called at 8:30 to confirm and then at 10:30. I called back and the mechanic and he told me he turned around, and would not be coming back today.
They are just to far away from Bradenton to do a good job. They were not prepared to work and gave terrible customer service. Hire a full service A/C contractor one who has qualified licensed people. So much of A/C repair is electrical so hire a company that dose it all.

Very impressed with Velocity Air Conditioning! I called at 9am and Tyler was here by 10am (he had a 40 minute drive in early morning traffic to my home). Tyler was very thorough and helpful. He had the parts on his truck and my unit fixed in less than 30 minutes. I will be enrolling in Velocity Air Conditioning's maintenance plan and look forward to doing business with Velocity for all my service needs! Thanks so much Tyler!

My brand new ac broke within 6 months, the nastiest customer service I ever ran into like it was my fault this happened!!! I am telling everyone I can stay away from them... nothing but problems they diagnose my problem wrong they were going to charge me another $400 to do some kind of service on my AC when it wasn’t that whatsoever thank God I wasn’t stupid enough to do it, because I would have never gotten that money back and my ac wouldn’t have been fixed we have been using Air 24/7 and have had no problems since !!!! Stay away from velocity Air !!!!

6 stars! Why use anyone else? Incredible from the initial phone call until job completion. A/C died in our rental house while we were out of town and they got on it within an hour, troubleshot and fixed it in another hour. Happy renters make happy owners. There's a lot of A/C companies to choose from but I've not had one that comes close to their friendliness and professionalism. They made our urgency their urgency and got me up and running in minimal time. Thanks Velocity!

We were very impressed with their expertise in solving our air conditioning problem. The owner came out the same day we called. He was able to assess our system and figure out a solution that was affordable for us. We highly recommend Velocity Air Conditioning.