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AC1 Heating and Cooling Reviews - 100

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Kevin Richards

UPDATE: I was called by the Owner and he scheduled a crew to come out to finish the job on Wed, 1 July!! This crew did a GREAT job getting everything "tied-up" and professionally done. AC-1 returned today to take care of one very minor issue and I must say after the Owner was informed of what happened (and didn't happen) on the original install date which was Monday, 29 June AC-1 came through with flying colors!! ORIGINAL RATING: Scheduled to have our central ac system completely replaced by AC1 Heating and Cooling on Monday, 29 June. The team of Steve and Derrick showed up at 9am and started working. The very low rating has NOTHING to do with how hard Steve and Derrick worked, it has to do with the fact that at 6pm - (9 hrs after they started), we still had no AC. First it was incorrect "wiring", then the "re-wire" also did not work, so then the problem was blamed on the new heating component, then it was blamed on the "white wire" going from our thermostat to the new air handler, then it was some more "re-wiring". Finally at around 6pm, they decided it was the condenser wire from the outside unit that was bad. It wasn't bad before they started work, because the old system was running just fine! They ran a temp wire around the outside of the house, under the garage door and then under the laundry room door into the new air handler. Before they left at 6:15pm, they PROMISED me I would get a call from the office the next day (Tues) and they would have a team come back either Tues or Wed, to finish the job which included running the condenser wire properly, activating the dual UV lights, and re-installing my Pro-8000 Honeywell Thermostat, or installing a wire-less one! I waited until after 3pm on Tues (the next day), and never heard from anyone at AC1. I called them, and after being put on hold for a few minutes was told the soonest they could have a "team" come back to finish the job was the following Monday (Jul 6th).....almost a full week after they left us with an incomplete job!! At one point during the cluster-f%$#k on Monday, we had 4 people here trying to figure out why the new system would not run, including Keith who I believe is one of the owners! Even though we now have AC in our home, the very poor installation of the new unit, plus the broken promise to get back with me the next day (Tues) to QUICKLY schedule a team to return to actually finish the job motivates me to write this very low rating. HOWEVER.........I will be happy to update and/or change this rating once someone from AC1 shows up to finish the job and it is done properly and completely!! PLEASE SEE UPDATE AT THE BEGINNING OF THIS RATING!!

ADRIANA U.

I recently had a 3 ton unit installed and I absolutely love it!! They are very helpful and efficient. I even called them last week because I thought my AC wasn't working and they were at my front doorstep in 10 mins!! Wonderful company!

KAT

Everyone was excellent from tech ,to sales to installers even office personnel . Great company. Highly recommend.

Anthony Limite

Love AC1...they are extremely professional and best thing is they are honest and fair! I have used them for complete install and service calls and couldn’t be happier with the work. I have been bit in the past with other companies saying they did work correctly to only have it repaired again months later. I found my new AC guys for life !

Tyler Brashear

They did an absolute amazing job! Got the old unit taken out, and new one installed no problem. Also helped me set up my new thermostat. I would highly recommend using AC1 for all your A/C needs

Manuel Fernandez

Josh Lewis fix the problem in my heater
Very good and very profesional
He have a very strong knowledge .
11 points

Christina Rios

Wonderfully nice people. They knew what needed to be done and fixed it in a timely manner. I would recommend them to others at anytime.

Chris Christopherson

Cameron and Tom did an excellent job removing and installing the new unit along with the thermostat. Cleaned up and went over the operation of the thermostat and the unit itself. Very professional a big thank for making this a pleasant experience.

Robin Gonzalez

Out of three ac companies they not only had the best price but the best finance as well. They had us installed next day and the techs were super nice and very informative. Grat company to deal with.

Betsy Lopez

I am very happy with this company and service provided. Very professional and knowledgeable.

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Cleanliness
4
Comfort
4
Staff
4
Facilities
4
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