Aspen Air Conditioning

Worst company in South Florida.
I bought an AC unit through them back in 2017, just because they were the Home Depot contractor at that time and I needed to use my HD credit card.

6 months after installing the unit, it broke, it was something wrong with the thermostat. They came back and fixed, and apologized that it was a labor problem.
Almost 6 months after that (1 year from installation date) the unit broke, and until now it is giving me a hard time. 3 years now since I had this unit and I am asked to change it.

First, I had Aspen come and fix the issue. No one could figure out the problem. They said it is a refrigerant leak. But no one could find where. One technician after the other, and evey time I have to pay. Paid them almost $750 to find the leak, and yet still couldn’t find it. They sent me their lead technician, who told me that the unit was poorly installed.
And you hear the stories from one technician to the other about the owners and the management team, which I don’t care, I need a working unit.

I sent an offical complain, and got a vey nice lady reaching out to me. She sent me another technician who changed something and told me thats it, that was the cause of the leak. 7 months after that, unit leaked again.

Today, November 2021, the unit is still broken and needs refrigerant almost every 4 months.

The company doesn’t care. And whenever I call them they always say that when I bought the unit the owners were different.

Worst experience I have ever had with a company.

Please if you are reading this, stay away from this company. I know that Homedepot still uses them, don’t get trapped into that. Most AC companies offer the same financing options.

Stay away stay away stay away

Have used them for the past 5 years. The company has been sold twice. The current owners take your money for their yearly service plan and then do not show up or call that they will no be able to make it to the scheduled service. The service appointment that was made 2 weeks prior and they leave you waiting at home for a few hours for someone to show up. When you call to speak to a manager there is none and no one calls back from the manager when requested. When you call back to schedule your service appointment again, now they say that they are no longer doing any service appointments. I just paid $200 for another year, and they are no longer doing service appointments! Don't use this company. They may have been great at one time but not anymore.

Sold me a new unit inside and out 6 years ago and have been having problems ever since!!
Froze up last week and the technician Sergio tried telling me I should get a whole new unit which he said isn’t under warranty which it is.and without checking the air handler for the leak
Got 2nd opinion from another company who spent 2 hours and said they can’t find a leak?
Which could mean it could be in the line but a new system wouldn’t fix it ?

I am pleasantly surprised that Danny gave superb service. My wife reached out and mentioned they were kind from the initial call. From the moment he entered the door until the time he left his service was comparable to that of Chick Fil A service 👍🏽. Kind, knowledgeable and very professional, he ensured I was taken care of with reasonable sense in pricing. I will definitely and without hesitation request Aspen and Danny again!

I called and made an appointment. Got off from work and waited patiently for the technician. Finally, I decided to call only to be told the technician is going to call me. He did call only to tell me he wasn't coming and I needed to reschedule my appointment. I missed work for BS. He could have called earlier and I could have gone in to make more hours. It had me FUMING! Now, I am wondering if I make an appointment is he going to show up?

In a word, unreliable. I scheduled an appointment for an AC tune up ~2 weeks ago. At 930am this morning I received a voicemail stating that my appointment was canceled because I didn’t confirm. Unfortunately, I never received a request to confirm. I called back and the individual I spoke with stated that she “might” be able to fit me in today. I reminded her that I had an 8am-12pm window blocked for them. They never showed up and I booked another company.

In response to the owner's offer to "make it right":
I stand by the review above. There are a large number of HVAC companies in the area and you lost your opportunity to earn my business when you failed to show up.

Aspen is the absolute worst there is. They came to my house 2 months ago and told me that they needed to order parts. I’ve called 6 times to follow up and customer service just takes my name and number and tells me someone will get back to me. Needless to say, no one from Aspen has called me back. I’ve seen so many negative reviews of Aspen on Google and Aspen responds to them asking the customer to call Jenny the Quality Assurance Manager. I called her this Friday and no call back. Its really so unprofessional and disappointing.

UPDATE - I got a call back from the Quality Assurance manager the next business day (a Monday) and she assured me that she would find out what was going on and get back to me later that day. Four business days have gone by and still no call back. I really don't recommend Aspen Air. Good luck to anyone that uses them.

Omar is excellent! Ive been a customer of aspen for many years recently I’ve had two techs from aspen come out to diagnose my air conditioner. They made me purchase parts I didn’t need, finally Omar came out and showed me step by step what it is I needed. He explained everything very thoroughly, was patient and addressed all my questions. He restored my faith in aspen again will only be requesting him from now on.

Worse company ever. Just to get an estimate for a simple change out was a headache when I clearly explained to the dispatcher they wouldn’t need to turn off the water of the whole building. She said, our company doesn’t work like that.
They told me they would call me back and I waited over an hour for a call back and they never did.
However, I did called them again and I was told they would call me me back and again no one ver called me. Very frustrating.

Worst company I have ever used. The installation was so poorly done they had to install a whole new unit to pass inspection. They never, ever return phone calls. Not once. Was promised large reduction in electric bills. After over $11,000 no difference in bill at all. Do not use this company.