Aspen Air Conditioning

Stay away. This company is a straight up disaster. Called them, scheduled an appointment for 6/19/23. Told they would be there between 4-7. Then get a call telling me it's raining in Miami so we can go on roofs, Meanwhile I'm in Delray with no rain. Told it was rescheduled to 8am on 6/20/23. 8 am comes and goes, I call and informed running late should be there at 10am and dispatch will call me. No call from dispatch, call at 10:30 then get told. Oh we don't do work up there. This companies customer service is like a straight up train wreck. If they don't know where they service I can just imagine the skill of repair and installation they posses. Good luck to all that use them.

Horrible customer service. I called to get an emergency appointment because my a/c shut off. They stated they no longer service lake worth so their vero office will take over our account. at 4:50 the vero office called us to say they don’t service our area. it’s now almost 5 pm and i’m stuck scrambling to find a different company because this company doesn’t know what they are doing and what areas they cover. A supervisor wouldn’t speak to me and try to problem solve the situation. It was just an oh well sorry!

BUYER BEWARE!! This company is absolute trash.
DO NOT DO BUSINESS WITH THEM OR ASPEN AIR!! We have a maintenance package with Aspen who is owned by ARS and routinely service our a/c. Last fall one of their service technicians came to our house and cut the high pressure cut off switch on our system. No one at the company could tell us why. We asked that it be replaced even if we had to pay for it and were denied many times despite making several calls to management and having 5+ different techs out to look at what had been done. Now our system which would still be under warranty if we were the original owners has failed. They sent a sales rep (Steve Todd) out to quote a new system and when we told him about the ongoing situation he said the company was definitely at fault. That “cutting the switch is why the pressure got too high causing the coils to crack and leak coolant”. That “cutting the switch could have caused the system to explode”. He assured us the company would make things right - that we shouldn’t have to pay for new system (which they quoted us 14k for - thieves) since this is a problem they created. Steve lied to us - he left here after promising to make it right - knowing his company put our family in danger and the next day the company blocked our number. This company has NO MORALS. They are overpriced CHEATS with awful customer services who will put your family at risk and then abandon you.

Horrible customer service. I called to get an emergency appointment because my a/c shut off. They immediately gave me a call window of 7pm to 8pm. Hours go by with constant calls to the line where they tell me my tech will be with me after he is finished with his current job. 11:30 PM rolls around no call no show. I have an infant baby and was not provided the service to attempt to come fix my air instead told they would be there while no one even called to say they were running late or couldn’t come.

I contracted Aspen through Home Depot. I have a permit that hasn't been closed out from 2020. I thought it was done as the inspector came back several times to make Aspen correct their work. I've called and emailed only to be told they no longer service the area. The only reason I became aware of the permit is because my AC unit doesn't work anymore and I had another company come and try and diagnose it. They said the work that Aspen did was so poor they couldn't do anything and we need a new unit. So we are sitting in a house at almost 100 degrees trying to get someone to call us back.

Jason claimed to have served 6yrs in the US Navy but couldn’t comprehend the difference between retired military and a military veteran. He insisted that I was retired military. After multiple opportunities to clarify, it was obvious that Jason had no understanding of what it means to be. U.S. Military Veteran even though he supposedly served 6 yrs in the same military branch where I served with Valor and Honor for 8 yrs. Do not claim to be something you clearly are not just to get a sale.

I have tried to contact the local branch 7 times. Each time I was told someone would get back to me. The answering service claims they forwarded my message as well as I sent direct email with no response. Poor customer service.

Terrible Non-Service since Installation. They scheduled repair service for a 5pm to 7pm window on Friday, August, 20, 2021. It took 3 calls to be told they had to reschedule for Saturday between 10am and 1pm. Then they called again on Saturday to reschedule for 3pm to 5pm. Needless to say we cancelled the appointment. They only care about not Non-Warranty service calls so they can make money. Warranty service is not important to this company. Save Yourself and go with a different company that actually has a better rating. We bought our unit through Costco via their Lennox program and the unit is great. But try to get warranty service from Aspen Air and you will be angry dealing with their incompetent scheduling.

Horrible company. Paid $7471.00 in May of 2020 for new AC. Tried to get a service appt, finally got one for 06/01/2021. No show no call, after many attempts person who answered phone said they got backed up on the weekend, was also told by dispatcher Mandel, other customers were given priority. Rescheduled to 06/17/2021, promised that this was a definite appt. Once again no show no call. Tried to contact them, left many messages. No one returned call. They take your money and do not follow up. If you want to be treated poorly use this company.
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06/18/2021 Update to my review of 06/17/21. The company has reached out to me. Sent Tech today and completed the service. I am satisfied that the problem has been resolved.
10/21/2021 - Update--Same bad customer service. AC they installed last year and serviced this year stopped working. Called yesterday early morning, all phone numbers go to call center. They said message sent to manager. As of today, (next day) I have not had the courtesy of a call back. Luckily my neighbor had a company that I called. They responded quickly and fixed the problem. Sorry I ever used Aspen. Will never use them again.

Awful. Stole money. Then they ended up stealing more money from me because they sold their company. The new company stated they didn't service my area since they don't service my area. Now I have to sit there and realize they're never going to come back. Oh and by the way I found this out after my air conditioning needed to get service and I didn't have air for 3 days. Awful company