Aiello Home Services

Prompt service, Technician Walter was very personable, did the inspection and advised us of his findings and recommendations.
We are past customers of Aiello and we will stay customers!!
Jim & Liz Keappock
West Haven Ct

Incredible and responsive service. 22 year old system dies in the heat of summer. AIELLO came out within a day to review the issues and just a day or so later a crew of six professionals showed up and completed an entire HVAC removal and installation. Entire process was done in less than eight hours! I opted to replace furnace at same time. I now have a wonderful new and efficient up-to-date system. I cannot say enough good things about AIELLO. Fast, efficient, professional, everything you look for in a company. The service professionals who did the install were excellent. AAA +++ service. Does not get much better than this. I highly recommend! Thank you AIELLO!

Excellent service. Was able to get my water boiler fixed. Pricing is very expensive though. Paid 1700 to replace a part and the part that cost 300-400 max. Was not local and needed issue fixed promptly, so had limited options. Outside of pricing service was good. Company needs to look at their pricing strategy though. Little steep.

I also believe in transparency. Part cost and labor cost should be listed out. Clients should be able to see what they are paying for down.

Our sewer pipe looked like it was leaking so we called Aiello and they were able to come next day. It definitely was leaking and we needed a scope done. The technician said we needed the entire thing repaired. We got quoted for $15,000 for the sewer pipe replacement under the house or $26,000 for under the house to the street. We called around for other quotes and rotor rooter did the same thing for $11,000 and they replaced the entire pipe to the street. All three men were so nice and knowledgeable but I would definitely shop around if you need something major done as it seems like they are way overpriced. I needed a new water heater so they replaced that for me same day and I probably overpaid for that as well.

I recently have worked done by this company on my rental property and now on my home both in Enfield CT. From begging to end I have nothing bad to say! Always on time, professional and reasonably priced. I personally want to highlight our specialist James Fullana!!! He deserves the extra credit, he is super nice, professional and goes above and beyond to make sure your needs a met. Thank you !

Wilfredo was very pleasant and explained each procedure and recommendations. I will ask for his service in the future. In the past I was apprehensive about a visit from your maintenance team. But today was a positive experience.

These folks are great, punctual, professional and are great cleaning up after they’re done. We had two vanities put in with new plumbing, they took out the old ones got rid of the debris, also added new faucets. I can’t say enough good things about them ! We had vanity lights installed today, they look magnificent thanks to Jason and Rafael ! We just had hardwoods installed and these guys were kind enough to wear shoe covers.

Used Aiello for water tank/home filtration install, hot water tank install, extensive electrical work including wire in generator. Very happy with all work it solved all the issues in our home. They come when promised and always return your calls. Would recommend for any repairs needed in your home.

2023 Update: I would not recommend the Fujitsu mini-split systems. After 5 years we have found that there is a significant expense to have the head units cleaned in the house (> $1,000 per year). This was not a cost we had anticipated when looking at total cost of ownership. Aiello has been great to work with on the services, but the cost (mostly labor) is much higher than we had originally planned.

After receiving a good referral from friends, we started our interaction with a consultation to install central air in our two story colonial. With the help of our Aiello adviser we determined that the most cost effective solution would be a four head ductless Fujitsu split unit. We met with our adviser and the a lead technician to verify the plan and tweak the design the next week. They scheduled our install for the following week. The technicians arrived on time, acted extremely professional while on-site, completed the job on time, and left the work areas completely clean every day. They spent time making sure we knew how to operate the system and answered all our questions. All Aiello employees went out of their way to always wear covers over their boots anytime they were in the house. We were extremely satisfied with our service and would highly recommend them.

The installers were friendly, knowledgeable, efficient, and cleaned up the site.
The people at the office were also polite and helpful. I asked if it were possible to get an after 4:00pm appointment. My only suggestion would be a better way for a customer to see when the team might show. I did call after 5:00pm and received a good DSA. I just didn’t feel sure with the instructions that said “if you are not the first stop, do what you do and we will call you when you’re next.
I will recommend you and use you the next time as well.