Petro Home Services

Great customer service. No hassles. Get the job done

Poor Customer Service
My stepmother has been fighting this company for months. She is elderly and wanted an air conditioning estimate. One salesman came and never got her the estimate despite her calling him back several times. Another kept moving her appointment so he could cover other calls. when this had happened a few times she told him that he didn't seem serious about this job. He told her she "probably couldn't afford it anyway".

Recently when her oil tank sprung a leak she called Petro. They sent a team to drain the old tank. They put in a temp "tank" outside her house which is a 55 gallon drum. One person from Petro said the oil in the "tank" would last 3 weeks then another said it would last 3 days. Then Petro gave her an appointment to talk about buying a new tank in 5 days. So in case she only had three days of heat she put the temperature back to the mid50s. THEN the salesman never showed up. Why ? because he called in sick and NOONE called us to let us know (I had taken the morning off work to be there) . So after a few hours of phone calling we got salesman who did show up (thank you) and he said recommended a smaller tank than in the past (due to space) when I said she might run low on oil, the salesman said "You can call Petro every day for oil if you want. it is when we do. we make sure you will not run out of oil". Ans made and appointment for a tank to come in 3 weeks.
Since then she has called Petro to have the temp tank filled on several occasions. One person told her to pull the lid off the tank and check the level with a yardstick to figure out if she really needed oil. Another told her to just lift the lid and look in to see if she needed any oil. other times they have told her that someone is coming but they never tell her if anyone did come. One person came shook the 55 gallon drum and said it was fine and just left. So she is beside herself unable to tell if she has enough oil to get through the night. and she is not happy that after paying them each month, this is how she is treated when in need. I have to worry that one night I'm getting a call that the pipes have burst either because she ran out of oil or because she turned the heat so low to avoid running out of oil. every time we call the company we end up talking to someone in another state. sales and service do not talk to each other, every person in every department says things that contradict the other department. This is a company that has grown too big to manage itself to to fulfill its commitments to its customers, many of whom are elderly. I can't wait for this nightmare in customer service to end.

also I want to know where these "google" reviews I see on their website come from because I do not see them on the actual google site. Nor do they have ANY reviews less than 5 stars on their own website. hmmm

I signed up with Petro a couple of weeks ago and came home to find the heat running on 1 of my 3 zones even though the thermostat was not calling for it. The room was up to 78 degrees! I called the Service Department and Chris was here in 3 hours. He had the issue identified in moments and fixed in under 30. The best part is that it was covered under my new service contract!

Great service, I sign up for the maintenance plan with them a month ago. I had no heat on Sunday morning, they send a technician that arrived on time the same day. He fixed the problem and changed the oil filter at no charge.

Automatic service is nice but if you get the service contract and don't call during the allocated time, you don't get the service to your equipment even after you already paid for the contract. They are also the most expensive per gal for oil. They say you get their excellent service, but i rather save .40 per gal on oil.

I am a new Petro customer, only 2 months, and I had a problem with my furnace. There was a technician at my house within 2 hours of my call. He found a problem, fixed it, cleaned up after himself and left. The perfect repairman! I highly recommend Petro Home Services.

If there is no star i can give them and they ripped you. They promise something else and deliver some else. At the time of taking service they told us they will charge according to market price but they charge more than that. Market price is 2.69-2.99 and they charged me 4.049 please do not buy heating oil from them. Introductory price is good after that they will ripped you. Please read all reviews most are the talking same about that, I am with them from 2 years they just charged me too much.

I bought a house in New Haven and for 2 months different plumber and heating companies come and go and never solved my problem. I called Petro Home Services and they come once and solved my problem once and for all. So I subscribed to their annual repair and maintenance service and enrolled all over 5 properties I own in the Northeast. They are the most affordable and the BEST!

New to the area and ran out of fuel. They sent a technician with some oil first on the same day to turn the system back on and get us running and then a tank came out to fill it out. The person I spoke to, John, was really patient and helpful and explained me about the fuel options and gave me an honest opinion about which I should choose.

Reliable and professional. Manages to keep prices down with excellent service.