Petro Home Services

Weve been using petro for a few years. Their customer service is really good. We had a lot going on and let our tank get empty. They were able to move up our delivery date, and when our water heater wasnt resetting so same day they sent one of their workers out (Dillon / Dylan, sorry not sure on the spelling) but he was really friendly and helpful. He had it fixed within minutes and taught me some things about it that i never knew. Thank you Dillon!

have been using Petro for over 18 years and I am very satisfied

First encounter was via phone call with Nick who was very helpful and professional! I know My parents have been customers for years. My parents always speak so highly about the great customer service and honest care provided by this company. It’s hard to find a company that cares for their customers. I look Forward to being their customer!

I have been with Petro for over 20 years. They are always honest and friendly and willing to answer any questions or deal with any home heating or billing issue that has come up. They answer calls quickly and politely. Their new website lets me schedule my payments painlessly.

Excellent company. The technicians are well skilled and friendly. The company stands by their oil price agreement because my recent delivery was $3.15 a gallon.

Great service all year long. Well trained excellent techs. Oil delivery is always on time. Affordable service contracts that they stand by. I have been with this company for 40 years.

Recent service call at 11:00 PM. Safety valve on hot water heater letting out lots of water. Had to turn off heater, so no hot water. Tech (John) arrived and diagnosed and replaced the valve. Also checked temperature control and made sure I was ready to go. John also made recommendations for future service needs. John was very friendly and courteous, but most of all very knowledgeable.

Service call on 4/30/19. Called at 5:30 PM and was given a window of 8-11 PM. Tech showed up at 6:30 PM. Nice surprise. Repair was quick and Tech knew immediately what the issue was. As usual tech very friendly and helpful. You can always count on Petro.

Sept 2021: Recent yearly cleaning service by Carlos. Carlos is always friendly and professional. He has been to my home many times and always nice when he shows up. After cleaning, he ordered a part for my burner that was worn and could cause a future issue. Part was installed also by Carlos. Just great service.

June 2022: We had our old oil tank replaced. The 3 installers worked very hard for 4 hours. They were friendly, professional and neat.
We also had our furnace, humidifier, air conditioning and hot water heater. Again the 2 installers work hard for two days and we're friendly, professional and neat. They went above and beyond to make it a pleasurable experience.
The sales person who came and setup everything we would need. He was very knowledgeable about all the equipment options. Always available for questions. Easy to reach.
The scheduler set up install dates quickly. Everything was done as scheduled. Also easy to reach for questions.
Petro tech came after the install and checked all equipment to be running correctly.

I have had great service from Petro Oil up until now...I have waited on the phone for 1.4 hours over several calls, they used to pick up and handle my inquiries ASAP...I don't want to use My account...I want answers when I ask the question.
Suggestion from Petro?

Petro technician Mal #156 from the North Haven Ct office came over to inspect all of the equipment that was installed the day before. He arrived on time and he was polite, knowledgeable and very helpful. Petro is THE BEST company hands down. We are glad we contacted them for our installs. Our installers Dennis and Dillion were funny, professional, neat and clean. They are THE BEST INSTALLERS bar none! Everyone in the installation department was awesome. The installation manager came over to measure and diagram the placement of the AC unit.We highly recommend all of them and Petro. Great company if you are looking for top notch service and equipment!

Needed emergency furnace service at 11pm, spoke with the rep over the phone who was assisting me by the name of Melissa who guaranteed she will do her best to get someone at my residence to fix my Oil Furnace. Rest assured, one hour later someone came and was able to go set my furnace up and running and took his time to make sure all my issues were resolved. Thank you some much Petro, outstanding service!!

Our thermostat was malfunctioning and I knew that it had to be replaced. I called Petro and within 3 hours the service technician was at my home. He had the needed replacement thermostat in his van and installed it. The technician was very careful, wore a mask and gloves and was very courteous as well. I have been a Petro customer for over 20 years and have always been satisfied and indeed impressed by the efficiency of Petro service.