Charter Oak Mechanical Services

Very impressed with how professional and friendly Eric was when he visited for an HVAC issue. I had many questions and it was great having him explain and find the problem.

I had tried a DIY installation of a Third Generation Nest. There was an issue with the electric hookup of the thermostat in my house. I put in a work request for a Third Generation Nest installation for my home. Kevin from Charter Oak Mechanical was quick to respond and very helpful.

He was able to identify the issue and solution the installation of my Third Generation Nest. He was pleasant, knowledgeable and quick to complete the work request. He even assisted in the initial program setup for the Nest.

Fist of all, let me say this company is very professional in all aspects of their work, form Julie the receptionist taking our call and making sure all the information of the work we needed was passed along to John and Steve in order for them to provide us with a quote for the best possible solution to our problem, to the duo of M & M (Mike and Mike), that performed a fast and efficient installation of the Heat Pump system we needed to replace.
I can't say enough about all of them, from visiting our home to looking into the existing system, to the prompt proposal and equipment installation scheduling, this company took care of everything.

They showed up at the date and time scheduled, work the entire day making sure to keep our home clean and free of clutter (using drop clothes throughout) and making sure to remove immediately old items and equipment to be disposed.

After finishing (the next day), they took the time to test the equipment to insure it was setup and working properly, check the temperatures and explained with great detail the operation of it.

If you are looking into any type of HVAC repairs or replacement, believe me you will not find a more courteous and professional group of individuals to work with and take care of your needs.

"Kudos" to all of them, for their dedication we appreciate it very much and thank you for all your hard work.

Made me pay $105 for a worker to come and just flip a switch. Pathetic.

Every experience I have had with Charter Oak over the years has been fantastic. They are reliable, professional, and honest. I highly recommend this company!

Most professional contractors, they came when they said they would. They were very polite and were able to to answer all of my questions. I will highly recommend Charter Oak Mechanical and would trust them for more projects in the future.

These guys will not help you in case of an emergency. Their website is false advertising. I gave them a call a couple hours after their closing time because my heat was out and it was 63 degrees in my home, just to be told that they can only service people who are already under contract. This was Friday evening so he told me I’d have to wait till Monday, when they’re open again, to set up and appointment then. I have 3 kids, 2,6 and 7, and they really expected me to go the whole weekend with out heat.

Very professional and knowledgeable. Worked on my water heater and furnace and explained everything they were doing. I will use them again and would recommend their work.

I am a mechanical insulation company and performed work on several of they’re jobs and they are a fine well tuned business.. dependable great quality and honest .

Technician diagnosed two faults on my gas furnace and had it running in a few hours