Summit Heating & A/C

I previously had written a 5-star review and was a big fan of Summit and am really sad to have to update my review. My first few experiences with Summit were so great (Josh and JT are amazing!). I even recommended them to several friends who became Summit customers and made major purchases with them. However I had three negative experiences in a row during the month of May and feel disrespected and not valued as a customer. The final visit in this disappointing set of three visits was with Chris, who was absolutely patronizing, dismissive and gave me the most ridiculous quotes on a system (about $7,000-10,000 higher than other companies) and couldn't even be bothered to explain the issue to me. He had come before and missed the problem entirely. Then Ben came a couple of weeks later, misdiagnosed and fixed the wrong thing and said that someone else would come to talk about options to fix or replace. When Chris came a couple of weeks later, he just went straight to telling me about the new system I needed to get. When I asked questions about fixing the issue he just stared at me and finally he said "Oh, I don't know what Ben found. I didn't read his notes. I'm just here to sell you a new system."

I realized that my positive experiences were dependent on a couple of great technicians and apparently are not the standard across the company. So it is hit or miss. Hopefully you get one of the fantastic technicians who is kind and demonstrates the integrity that the company prides itself on. Otherwise, you may end up getting someone who misses the issues, misdiagnoses the issue, fixes the wrong thing, sells you something you don't need and that doesn't fix the problem, and then you are stuck with a broken AC and trying to get a refund like I am. I have contacted the company about refunding the membership I was sold along with the misdiagnosis and repair that didn't fix the issue. The membership made sense when having that work done but doesn't make sense when it was the incorrect fix and I will no longer be using them as my HVAC company. I have waited 12 days to hear back from them but it seems that their customer service has gotten worse, just like their technicians. Very sad and definitely makes me regret the friends I have wholeheartedly recommended (who I will be reaching out to to share this experience as well).

Summit Heating & AC are extremely professional. Our experience was with Brennan who I believe is no longer with the company but they backed up their work. Our furnace broke down 6 months after buying our house and Brennan was determined to find the issue. After installing a new blower, the issue persisted so I was not charged for any work after since their initial diagnosis was incorrect. They did accidentally put a hole from the basement through our would floor but it was very minor and we filled it up with putty. We also used them for a small vent leak we had in our master bathroom. Reasonable pricing and efficient work.

Craig and Sal FTW. I was impressed with their professionalism and expertise while completing my new furnace installation. Once the job was finished they took the time to educate me on what they installed, and what I need to do to keep the machine functional and in good condition. I would highly recommend Craig and Sal with Summit Heating and A/C for any HVAC installation or repair needs.

Tech came to inspect system - identified an issue but did not give details on the fix or cost - left without follow up. We were charged $120 for them to literally “look” at our system and got nothing but an invoice that there “could be a problem”

I would highly recommend Summit Heating & A/C. I have used them to service my old furnace for the last several years and just had them install a new furnace as well as adding A/C. Tanner and Jacob were so professional and efficient. They did a great job of getting me up and running quickly and answered all my questions.

We had to change our cooling system and we got so lucky with this company. We had Craig and Saul as technicians and I cannot thank them enough for such an outstanding service. They were on time, extremely polite, they laid down the sheets on the floor, wore masks and put shoe covers. I was working from home on the phone, and both of them were so respectful about the noise, Craig even rushed to close the front door when he heard to lawn mowers outside so I can have continue my call without any noise. If I could give them 10 starts, I would!

My family has been having persistent furnace issues since our most recent cold snap began. We have an annual service plan with a different HVAC company, so they were our first place to go in trying to address things. We’ve had them out three times now, and all we’ve gotten from them are quick fixes that would fail within hours and heavy sales pitches (including from the manager we asked to come review the decision of the technicians) to spend thousands of dollars with them for overly complex repairs or new furnace systems.

We decided that a second opinion would be valuable before we made a multi thousand dollar decision, so we reached out to Summit. I submitted a request on Yelp and was called back within minutes - this was after 6PM on a Monday. The scheduler managed to get us an appointment on the next day (no heat situation). Our technician, Ben Andrews, called us when he was on his way and showed up at the beginning of his scheduled window. He allowed me to explain what was going on and what our previous HVAC repair technicians have told us. He then systematically dismantled our furnace in order to diagnose the problem himself while I watched. He explained what he was doing while answering any questions I asked. After persistently examining our furnace, Ben identified a significant blockage in our furnace’s condensation drain system that our previous HVAC technicians had failed to find during each of their three visits. After cleaning out the condensation the clog unleashed and vacuuming out the debris, Ben reassembled our furnace. It has been working continuously since then.

Our previous HVAC technicians would “fix” our system so that it would fail within hours and tell us that we needed to pay them thousands to repair the issue. Ben listen to our problem and took an interest in actually trying to resolve it. He investigated and cleared all potential sources triggering the error. As a result, his repairs have been working for several days now. Even if our furnace is on it’s last legs and will eventually need to be replaced, it gives me piece of mind to know that Summit’s technicians will do their absolute best to honestly assess and fix the situation before suggesting costly repairs or replacements. THANK YOU Summit - and specifically Ben - I would enthusiastically recommend you to any of my friends or family.

I called Summit on a Friday morning last minute for an emergency water loss our customer had - with water going through the HVAC system. Summit listened thoroughly to the issue over the phone and sent Justin out right away to help my team and our customer. He had an inspection done and water back to hot in a short amount of time and was extremely professional and kind. Highly recommend the Summit team for any of your needs!

A special thank you to Chris who went above and beyond the customer service to make sure our furnace was working properly. When our apartment maintenance team had failed us numerous of times, it’s good to know that we can call Summit and receive immediate assistance. Thank you to Doug, Bill and Dean for hiring employees with integrity. We appreciate you all! You provided a warm place in our home and have a special place in our hearts! THANK YOU!

I'm a customer, and nothing more, but I feel a strong argument can be made that this is the only review you need to read. Short version: this is a company made of truly honorable and respectful people who will work to do the right thing for you and your family. If you need HVAC work, hire Summit.

After a poor experience with another HVAC company, I had Summit out to diagnose and repair the AC in my Central Park home in 2016. They did a great job and did not try to upsell me on a full replacement; instead, the tech showed me clearly what was wrong (leaking AC coil) and a sales rep came out to quote replacing the failed component. Summit continued to perform routine service and inspection when I sold a few years later.

Purchased a home in 2019 with a 30+ year old HVAC system. Inspection reported that is was working, but barely, and wildly inefficient for today’s standards. Reached out to a handful of companies to get quotes for (1) a complete rebuild of the existing HVAC system as well as relocating it 20 feet across the basement, (2) install of an entirely new system with new ducts in the attic for the upstairs, (3) whole home steam humidifier, & (4) tankless water heater. This was a massive project, and Summit came in with a competitive bid but our decision was influenced based on our experience with them as fair dealers and their commitment – in writing – to do it right or make it right.

Lennox – Summit’s supplier of major HVAC components – made promises for a NexGen system to Summit who made those promises to our family. In short, the promise was for a single outdoor compressor unit that could variably provide the necessary heating and cooling needs to the two independent indoor systems and be controlled by the latest smart wifi enabled thermostat panels (S30).

The install could not have gone better, and Craig was an absolute workhorse who refused to take any shortcuts. There were a couple of minor hitches once the system was finished, but Summit was incredibly responsive and out within a day to address each minor hiccup – completely understandable for a project of this size and scope utilizing a newly released NexGen system that many of the tech’s were unfamiliar with. Josh stayed nearly 4 hours – well into the night and well after his shift ended – trying to diagnose a programming bug on the control module from Lennox. Every tech and installer and sales person who stepped into our home treated it like their own and treated us with respect.

Unfortunately, Lennox failed to develop and commercialize the promised panels for this NexGen system. And after a full year of Summit working tirelessly with Lennox to get some solution, we made the incredibly tough call to request that Summit honor their guarantee and replace the year-old system with two fully independent outdoor units (XP20). Summit did not fight us. Summit did not pull the Dr Jekyll and Mr Hyde some contractors do when you draw a hard line on problems needing remedied. No good cop, bad cop. Just honor and respect. Summit simply asked for our patience while they fought hard to get Lennox to help them cover a portion of the costs of a system swap.

In two weeks, Summit will – at great cost to themselves – honor their word and install two new top of the line independent compressor units. If you’re looking to find an HVAC contractor that will encounter zero issues, I can’t help you and neither can Summit. If you’re looking for one that is going to be truly top notch in every action and interaction, and, should a problem arise, own it completely and honor their word to make it right, then I simply cannot imagine a scenario where you will be unhappy if you decide to hire Summit.