Heart Heating, Cooling, Plumbing & Electric

We've just wrapped up four days of service with the folks at Heart, and wow - we have just been uniformly impressed by the entire team! I'm worried now that I won't remember everyone - as there were lots of people here at our home, sometimes three or four vans full. We had decided a while back to take advantage of President Biden's Inflation Reduction Act and do our part in bettering the climate for our grandchildren and beyond. To that end, Cody visited with us initially - laying out options for a heat pump install. That conversation gave us such confidence that we decided to cancel two other estimates and get started with Heart. Our initial project quickly evolved into a much bigger electrification project - led by the intrepid Corey and Ethan - including upgrading our 150 amp box to 200 amps, making our hot tub connection safe, completely re-wiring every outlet in our home with tamper-proof receptacles, and installing an EV charger in our garage for the day when we can buy an electric vehicle of some kind. Steve and others helped to modify our ductwork in the furnace room, allowing us to keep our high-efficiency furnace but installing a Bosch inverter and heat pump. We are total fans of Heart now. The notion that we are members of a larger family that really does care about quality, integrity and hard work is important to us - and Heart delivers. If we could change one thing about our experience, it would have been that there would have been more consistency in terms of the work crew. Some of the guys were there throughout or close to it - and mentioned already - but because our project took longer than projected, there were new faces a few of the days, and we hoped that the communication from one crew to the next was sound. Nothing about the experience made us doubt that - it was just something that concerned us initially. We have a number of future projects ahead of us - install a heat pump water heater, for instance - and we'll call Heart and no one else. The membership services that were part of our "deal" were second to none - and will help this DIY wannabe to feel like people with way more skills and experience "have our backs" when we're out of our league. Lastly - we really appreciate the sustainability focus of Heart's finance partner, Good Leap. Anyway - it's important to us that we recognize by name the team of folks that did such an incredible job - and I'll return to this post tomorrow after I've called the office for the list of folks to thank publicly. Until then - thanks again, Heart, for such a rewarding experience!

Adding on here - thanks to John and Durvish, who completed some custom drywall to finish up a couple of aspects of the heat vents/thermostat placement. Both were friendly and competent. Thanks!

Larry B. Installed a new toilet in my basement and was super fast. He was very professional, and made sure everything was cleaned up when he left. He even wiped up the floor outside the bathroom before he left. Great job Larry!

I had my sewer line cleaned and scoped. The job was done quickly, professionally and informative, Jim showed me the entire line and pointed out where the problem areas are. I will be using them to do repair work needed and in any future services

Jim Anderson is a true professional - he was quick to respond, always informs of us of the issue and the best way to fix it and is always professional. We will definitely be contacting him for future plumbing needs. Thanks Heart Heating, Cooling, Plumbing & Electric.

Matt, Kurt, Daniel and Jacob (bros) were all professional, light hearted, & knowledgable. Would definitely recommend Heart Heating Cooling. Darryl was great too for the leaking water heater.

Thank you Joe R, Kevin and Noor for the great job installing my new furnace and troubleshooting my electrical.

Kevin and Noor worked a long day to remove my old furnace, and install the new one. Super resourceful and they did a great job keeping me updated throughout the day. Kevin found that the higher efficiency furnace wouldn't work with my home and current set up, quickly resolved the issue and provided a quick solution to the heat back on for my family.

Joe was professional, fast and thorough with upgrading my electrical panel and troubleshooting a few odd shorts.

Heart did a great job updating me on various workers coming through and they continued with great communication and project updates. I'll be calling back with any more HVAC or plumbing needs!

Thank you

Larry was fantastic when he came to clear a toilet! Appreciate him doing that then driving 40 mins one way back to get BioClean and come right back to clear other drains in the house with that.

Tyler did a great job on 2 toilet repairs. Friendly, knowledgable, and efficient. Hired and completed the same day. Would definitely use them again!

10 out of 10, would recommend! Joe F. was fantastic. He explained what was going on in a way I could understand and explained the things I didn't. He was polite, professional, and incredibly knowledgeable. Didn't try to sell me something I didn't need and was up front with cost and recommendations. Great prices as well!

Jamie H provided OUTSTANDING service today. He took time to correctly trouble shoot the issues with our new April Air humidifier, and when he noticed the wiring to the humidifier was over done and misfiring, he completely rewired the unit to the furnace. He also noticed our furnace was leaking and rusting out the pan above the circuit board, and provided pictures for me to send our warranty company. He also reattached a hose that had come off the furnace and allowing exhaust fumes to enter the house. When I asked him a plumbing question, Jamie contacted Heart and got an appointment scheduled for this Friday. Jamie was professional, helpful, and knowledgeable in his work and interaction with me. I want to compliment his efforts to go above and beyond, leaving the job site cleaner and neater than he found it, and with everything in good working order. I would like Jamie to come back for my scheduled furnace checkup appointment on Feb 3, even if we need to change the time to fit his schedule. Job well done Jamie!!