Heart Heating, Cooling, Plumbing & Electric

I will keep this brief as my BBB review spoke volumes to my credit card company who was able to reverse the obvious overcharge. I attempted to speak to the company and had conversations with at least 5 employees, and have emails also. Rather than the company own up to a simple mistake, they double downed and lost a customer, a referral, and my money. Because of the refusal to provide a fair and honest price for the work that was completed, I received a full refund. I hope this helps others proceed with caution.

Update: My name is not the one mentioned. My claim to BBB still remains (4/1/22). I also recovered all my money due to your lack of communication. Maybe you have changed things in a year and a half. Based off of your response, I am not willing to chance that again. If I could give a little advice, I would simply remove the comment you made erroneously. Have a good day. My review from BBB is posted here below, I also hate to have to do this, but you leave me little choice.

BBB Review
Review from Shannon C.
1 star
04/01/2022

"Where to begin. Never got a receipt for the work. We have multiple emails to company provided addresses with no response. Nicely worded, stronger worded. Nary a bad word. But no receipt and no follow up. We were quoted to remodel 3 outlets. The work actually turned into 2 outlets. The tech made it seem that the remodel designation was for the work he would need to do ( from memory now, as I have no receipt but tech said he needed to pull wires drywall cutting, box swap out possible, moving outlet location and all he ended up needing to do was shorten existing wires, replace plugs and replace existing box to 2, and we did not move any to a new location). No remodel work, we completed all demo needed. The third was phantom and we told the tech to leave it an empty hole, my wife and I replaced and patched later. Quoted price of $825 still charged."

You airing out the private issue you have with a non-paying customer you claimed you hated to do makes it much more obvious I made the right decision in getting all $825 I stupidly paid for a simple service. I was also contacted by your company and given the run around so long that the bank refunded me.

Ruben was the best technician we’ve ever had, highly recommend for AC/heating repairs. We have used Heart for a few years and overall, we are satisfied. One note, if you have an issue, it is hard to get a hold of management, so just be aware of that. We ended up getting our issue resolved with them (felt like we were overcharged for a service) so we continue to use their services. Would give them an 8/10.

Greg Deringer provided lovely service, setup a GFCI for my ejector pump. Great explanation and work was flawless. Super price, excellent communication and took his time to do the install right! I found Heart through Angi's list, they were the only company to reply to my request for proposal through the Angi automated system. I joined their club and they are my go to team from now on.

Tyler Pitts, our technician, was amazing. He was incredibly professional and very thorough in his work. He completed the repairs to our outdoor faucet in good time, and made suggestions for other items in our home that we might consider in the future. He was genuinely kind and considerate and…some would say this isn’t important but for us it was….he asked us for our dogs name and greeted him and petted him on the head every time he re-entered the house. That gave him a gold star 🌟 in our book. Thank you Heart Plumbing and Heating. You have amazing employees!

I needed a few electrical items done as well as replacing a toilet (one of those months when it all breaks!). Heart was recommended by a friend and one reason I went with them was to be able to get several items knocked out that needed work. Corey did my electrical work efficiently and took the time to explain some options for items that weren't even on my list to be done yesterday. The company office was also good about keeping me up to date on where the service people were and arrival times.

Been a member for a few years now. Their prices are fair and up front, and no matter what they’re fixing at my house I know they’re going to do a good job. The dispatch team is good at making sure someone comes out in a timely manner. And for bigger projects, like an electrical panel replacement for us, they were communicative throughout the permitting and install process.

Joe was great! We've had 3 people look at our commercial system over the last year. Joe was the first to be able to understand our system, diagnose the system, and fix the issue. Scheduling was often kind of a mess, but as long as we scheduled first thing in the morning it seemed to work fine.

Larry is likely the most professional plumber I've ever dealt with. I think he's a very pleasant individual as well. He was extremely well prepared, perfect planning and presentation of the details and facts. Everything from his tools to his work was neat and well organized. The work he performed was excellent. You won't find better. A+. He is the reason I signed up for the yearly membership.

I had a water pipe that was leaking and getting water in my basement. I called HEART, and they sent out a plumber the very next day. The plumber, Darryl, found the tiny hole in the pipe and repaired it quickly. He was kind, professional, punctual, and made sure the work area was clean after repairing the pipe. Great service. I plan to use this business again.

Dominic, Michael, Chris and Jacob just left our home after a speedy heater installation and were great! The communication from Hart was excellent and all of them were so sweet and friendly and professional and we're so happy with the whole service from the diagnostic to a finished job! Thank you so much!

Update: since then we used Corey and Ethan for a million electrical projects and they were so fast and friendly and did such great work!! We're so impressed!
Also Richard installed an AC unit for us also in record time and was super nice and efficient!
We're so happy we found Heart!! Thank you so much for all the great work!!