Bill Smith Plumbing & Heating

Who doesn't hold their breath when they have to call a plumber? My Mother and I have both used Bill Smith Plumbing for over 13 years. My Mother had complicated and ongoing plumbing issues at her condo. Bill Smith Plumbing came highly recommended by her condo association. They always provided prompt, competent, efficient and reasonable service. They delivered on their promises and estimates. Luckily I have only needed them for minor repairs like faucet installations. Much like Angie's List I keep a running list of favorite trades people. I have recommended Bill Smith to many inquiring friends and neighbors! I rate them five stars for sure!

They were called to my house in September to service my furnace before the winter hit. They came, they left. "Everything was good" about a month later when we started using the furnace I noticed an immediate problem. It kept shutting off before reaching set temperature and the pilot light kept going out. Bill smith came out again, "Fixed it" and left. 3 days later continued to have the same problem. Bill Smith comes again....for a 3rd time. This time they send a technician who speaks NO ENGLISH. He was very nice but still did not fix the problem! The office lady called to tell me a piece had been replaced because the technician could not communicate that to me. Another 3 or 4 weeks pass. By now it's the end of November, very cold and I have a 3 month old baby. the pilot light on my furnace will not stay lit. I'm lighting it every single time "it would reach temperature and shut off" it was reaching 58 degrees in my house in the middle of the night. Come to find out the piece that was supposedly replaced the last time was never actually replaced and needed to be replaced. They didnt have the piece and it needed to be ordered so for 3 weeks they give me space heaters to use because that's acceptable apparently. When all was said and done they ended up replacing the entire furnace which now blows cold air and still doesn't work properly. YOU CANT WIN WITH BILL SMITH! I would not recommend this company to my worst enemy!!! 4 service calls, 1 new furnace and still a big problem

Just bought a fix and flip about a month ago. The house was built in 1960 and I needed to get an assessment of the overall plumbing situation, in addition to adding a water pressure regulator (water pressure was WAY to high). Luther took care of me. He added the regulator as well as assessed any of the other issues that could cause problems in the future. His main concern was that the house had sound plumbing. There may be cheaper options (hourly rate), but it seems you can really count on Bill Smith to do quality, honest work.

Other guys wanted $850 to repair a busted wire that was causing our AC not to work; also said it would take “all day” to repair. Bill Smith Plumbing came out the very day I called them for a second opinion, was prompt, and repaired the damaged wire very quickly for $144! Would highly recommend.

I tried to get information from Bill Smith plumbing on running a gas line to a fire pit. The receptionist was impatient with me and that I ask her the same questions. I wasn’t quite grasping what she was saying. So I ask for the manager letting him know that I thought she was rude on how she handled my conversation with her. He clearly didn’t like that I was complaining about his “stellar” employee...

All he did was defend her. He made statements like” well she’s very good at what she does” she could practically run the company” never did he say what I expected. For example, “ I’m sorry you had difficulty with her, we will be able to answer your questions.

As a consumer, you want to deal with friendly understanding companies. Not companies that defend their rude employees.

I’ll go elsewhere.

Sears sent me a “contracted” Repair person who was an independent operator. That company told me that my furnace had a cracked heat exchange and that I needed a new furnace. After feeling something wasn’t right I decided to call Bill Smith and my gut instinct was correct!!!! All it needed was a $12.88 part. The other company tried charging my warranty company to install the new furnace and also tried conning me out of another $875 in “non covered” installation fees at the last minute. They knew I was desperate for heat since the temperatures dropped to below freezing. I hope this example shows you Bill Smith is a local reputable business who does the right thing even when it doesn’t make them the most money. Thank you Bill Smith!!!!!

Pilot light on our furnace would not stay lit.... right before the big weekend storm. They moved the schedule around to fit the repair in. Repairman very polite and efficient. Furnace now working great.

Bill Smith recently replaced our water heater. I was pleased with the quick response to my call and the work that was completed. The plumber who installed the water heater took the time to explain everything to me. Also a good job of cleaning up after the installation

Prompt, professional and cost came in under estimate. Dylan was wonderful. Scheduling was easy. No wonder they have been in business 40+ years. Highly recommend.

I have used Bill Smith Plumbing for years for annual furnace maintenance and plumbing jobs. I had Bill Smith come out to service a boiler in a home I just bought that had not been serviced for years. They were here all day. The boiler was very dirty and needed to be cleaned and serviced. The wiring had to be fixed. The owner even came out and worked on the boiler. These guys back their work and I could not be more pleased.