Northwind Heating and Air, Inc.

this company was sent to us by American home shield service . They came out and went under the house and said the duct work needed to be replaced because rats had eaten holes in the duct work and it was collapsed because of age.so I would call and leave a message for them to please call me and I never got a callback. So on June 14 I got a hold of American home shield and they said that they had given them approval to do the work on that date. So I tried calling them again to find ouT when they were going to come out and do my tech work. They didn’t answer left a message again they never called back. I am a 79 year old women living in a house that is 90 degrees. So today 6/29/2021 my daughter in law called and talked to Caesar and wanted to know what was happening on my duct work. He told her that he had to come back out to take pictures so he could send them in to ahs for approval. Now they had already been given approval on 6/24. So she asked when he would be out to take pictures. He told her it would be next week. I called ahs and told them what Caesar had said. Ahs confirmed with them that they could not get out until next week.so after being on hold for approximately 15 minutes ahs told me that I could find my own contractor and they would cash me out. It is going to take 24 to 48 hours for them to get back to me. So here I sit with no ac and since my duct work is under my house it will probably be anotherv2 weeks before I have air. Please if ahs recommends these people tell them you want some one else. These people are a joke and not professional at all. If you are paying them cash and not going thru a insurance co they may be ok but in my case I would give them a minus 10

I used this company to get my HVAC repair via AHS. Their technician has no clue about my 20SEER state of the art, latest Rheem Heat pump. Rather than owning their ignorance, they decided to work on it and screwed it even more. After the next recall, they reported to the AHS that someone else has yanked a wire and for the reason, AHS refused to cover the repair. There was no one other than this company who worked on my furnace and went to the attic. Both the time when this company arrived, me or my wife was present physically and they never mention anything to us or showed us anything but reported something totally different to AHS.

So it was too shocking and I have to pay another company finally to get their bad work fixed. So not only highly unprofessional and at the same time dishonest.

Shortly after my home insurance company submitted my request to have Northwind fix my AC unit, I called Northwind an Ceasar answered right away. He said he would be at my home in 1-2 hours or sooner and he came in less than 45min! This is by FAR the best service I've received! When he arrived, he was very honest, respectful and quickly took time to educate me on the standard of maintenance the unit requires.I HIGHLY RECOMMEND THIS COMPANY. I will NOT be going to anyone else

Such an amazing company. I had 3 other companies come out prior to NORTHWIND and all three misdiagnosed and over charged me. AND always set my appointment for a week out when it was triple digit weather. The first time I called them, Cesar came out that afternoon told me exactly what was wrong with it, gave me a great price and fixed it. My a/c has never worked better. They are truly a 5 star company. Don’t hesitate and make the mistake I did, call this company first, they are top of the line.

In the modern age, sometimes it’s easy to feel that customer service has gone the way of the dodo... extinct. However, Northwind Heating and Air is the exception to this rule. Having contracted other HVAC companies I’ve had my fair share of experiences both good and bad, but I can without a doubt say that i will no longer be dealing with anybody else when it comes to my air conditioning and heating needs. Cesar’s level of commitment to educating me about the services that he would be performing and his patience with me when I had any questions was truly appreciated. I am so happy with my experience with this company and I would undoubtedly recommend him to anybody I know. If you want honest communication and excellent customer service you can’t go wrong with Northwind Heating & Air.

We had our heating/AC unit replaced plus all new ductwork and vents moved from bottom to top of the house. We are very pleased with our decision to have Northwind do the job. The crew was very professional and the work was done efficiently and thoroughly. Pricing I would say is mid range but the work quality we received made it worth it. They will definitely be my first choice for any hvac needs I have going forward.

I had called about a second opinion after another company said my unit was not repairable and needed to be replaced. Cesar came promptly, asked questions, and got right to work to see if that was really the case. In less than an hour, he was able to diagnose and fix the problem. He was very knowledgeable and kept me informed throughout the process. I will definitely use this company in the future!

We just purchased our a/c unit from Northwind heating and air and we are very happy with our unit we love the look of it and it works great! These guys are very knowledgeable, professional, and truly good guys I would highly recommend them they do great work and gave us a great deal !

Barbara Longoria
Oh and by the way while they were here our next door neighbors were impressed by these guys they asked for an estimate as well and will be getting theirs in soon! Thank You Northwind heating and air!

Because the last company through home insurance that came to work on the heating problem a few weeks ago did not fix the heater right (started blowing cold air again), I called Northwind based on the reviews. Cesar did not disappoint: they're did a thorough diagnosis, testing parts, and isolated the problem. Cedar clearly explained the issue to me so I can reopen the ticket with the other company and have them change out the malfunctioning inducer motor. I highly recommend Northwind Air for their professional work and wish my home insurance worked with them.

The service was quick and to the point! Cesar was able to diagnose my A/C unit within 5 minutes and get the whole job done in less than 30 minutes! Great service, great pricing and would recommend him to other people if needed!