Northwind Heating and Air, Inc.

Terrific experience with this company. They were onsite the very next day with the parts they needed, I live in a small remote area and other companies had to come out, take a look, and then leave to go get parts, only to install them and then leave again, weeks had gone by until I called Northwind. The owner of the company showed up, with everything he needed the first time. Fixed the problem and then spent time fine tuning the system to get the most amount of longevity from my hvac unit. Thank you Northwind!

Our air went out almost a month ago. Tried calling them because they are the ones that our insurance referred us to. Called and called and couldn’t get through, finally got through and left a message. Four days later called again because we hadn’t heard from them and again it took about 15-20 calls to finally get through and then we were put on hold for a good 20 minutes. They came out an hour passed the latest time they gave us, took a look and said they needed to order a part for it. About a week later we called about it because we hadn’t heard from them. They scheduled a time to come and put the part in and when they did they did something with the Freon line and needed to schedule a time to come back to fix that because they didn’t have the tools. Scheduled to come out between 8-10 yesterday and 11 rolls around so we called. The lady said they got held up on a job that morning so they weren’t going to be able to make it to us that day... at 11 they couldn’t make it to us by 5 because they got caught up on a job.... makes sense. So she scheduled us for today between 8-10. You would think since they completely skipped us the day before they would have made us their first stop. Finally at 9:45 they sent a text that they were on their way. So almost a month later they finally got us fixed. I would NOT recommend this company, they are very unprofessional.

Outstanding! Melissa B. was on top of all our insurance paperwork and phone calls. We are getting our installation in a timely manner. Very professional customer service and I would recommend to anyone needing heating and air service or maintenance!

We were assigned Northwind Heating and Air by American Home Shield. I wish that they had been sent from the beginning. We were initially sent another contractor who supposedly didn't find anything wrong with my moms AC unit. The other contractor came out 3 times and told us that the AC unit was fine and was working properly yet the house was still hot with the outside temperatures hitting the triple digits(this was back in August). Northwind Heating and Air was finally sent out by AHS. As soon they arrived they found the issue. He was able to get the unit running and cooling the house down in about 30 minutes. When the other company came out 3 times and could not figure it out. Five stars definitely earned. Really glad with their service.

My A/C was not cooling off very well so I called a different company to fix it. Not only did it not get fixed but the unit shut off completely in 105 degree weather. I was referred to Northwind Heating & Cooling who ended up taking my call at 7 p.m. and showing up to check out the problem. He ended fixing the problems in less time than it took the other company to short it out! I am so pleased with how accommodating he was and how quickly he assessed and fixed the problem! I 100% recommend this company!!!

Our heater had a gas leak. The unit was over 30 years old. Had it shut off completely. This was the day before thanksgiving. We dialed Northwind by mistake. But he came out and gave us a quote anyway. Of all the quotes we received I kept leaning towards Northwind. He was patient, answered all my questions. Would never think of calling Lindsay for a quote with all the HVAC companies in Visalia. It was meant to be. We are very happy. Everything came together quickly at a reasonable price. Best mistake we ever made!!!

Life saver! Over 100 degrees & with children in the home. Northwind Air immediately responded to our call & came out to service our A/C unit in less then an hour! He was compassionate about our families need & very thorough and clearly explained everything to us. We will definitely recommend them to others & have them service our home on a regular basis now 🤗 Thank you for caring! We appreciate it!

The whole process was quick and easy including the finance options for my new Central Air Unit. Highly recommend North Wind Heating and Air, Inc.

I write to express my discontent with the unethical conduct of Northwind Air Conditioning & Heating. I was referred to Northwind through American Home Shield for an AC that was not producing adequate cool air. Northwind conducted a diagnostic test and disabled the unit altogether claiming that running it without freon (which was leaking) would damage the compressor. Furthermore, the service person from Northwind exited the attic from the AC ventilation leaving the ductwork unconnected. To put things in perspective, the temperature was in the hundreds and Northwind claimed that it was going to prioritize the workorder. Thereafter, I was told by Northwind that I needed to follow up with American Home Shield because the wait time was too long for their representatives to get approval. Northwind lacked the professional courtesy for returning, and if not fixing, at the very least undoing their unfinished work. This overlapped with the 4th of July weekend where other businesses were closed and I had to endure the stress of finding an alternative solution to simply undue their work. Thus far I have received two alternative reports and both state that Northwind did not have to disable and leave the unit unconnected. The reports also claimed that the ductwork was damaged when the service person exited the attic through the AC ventilation. I also learned that Northwind had shut the valve for the heater leaving me to need additional service in the winter. I found their conduct unprofessional and irresponsible.

Super awesome company! Same day service . Quality job with no hangups. Ceasar explain all the steps and option we had. If anyone need ac replacement or tune up I would go with our local business north wind heating and air.