Kilowatt Heating, Air Conditioning and Electrical

I found Kilowatt on NextDoor after it was recommended by a neighbor. Thank goodness I checked there when our air went out on a Saturday, in a heat wave, in the early evening.

We had someone out promptly (w/in 2 hours) and the air was fixed within another hour to hour and a half.

We paid extra but it was totally worth it. Excellent service.

*edit* 3/8/2021 We have used Kilowatt exclusively since my original review. They come out twice a year and do an inspection of our heating and air. They also replace our filters. I've had a few friends used them on recommendation from me and they have also loved the company.

Always great service. I have dealt with Kilawatts since 2011 and have always been very very pleased with their service.

This company was amazing to work with. They had central air installed in 2 days after Dean came out to give me a well-informed estimate and choices as to what solutions I could have. They were professional to the end and even when I had a call after the work was done (due to my ignorance), Dean came back and gave great service again at no cost. I can't recommend this company enough.

This is a long overdue, but well earned review... So, I'll start with the punchline - I have NEVER been more pleased with a service/job in my life. From the first phone call, through installation, everything about the service, product and support was and has been superior!

I contacted several companies for estimates and did a ton of research - it was mind boggling. Deb, walked me through a number of options, answered all of my questions (there were many), provided updates and adjustments based on my requests, and could not have been more patient, helpful, knowledgeable, personable and delightful! Never underestimate how your sales and service reps can influence an outcome - Deb made this happen!

That said, Dean, the owner, was also very involved and came out to walk through the project and provided me with additional, invaluable information. He's a straight shooter and a total pro who inspires confidence and trust!

This company has been in business for decades and they have only the highest ratings - I now know why! They have earned every star they receive and if I could give them 10 stars I would.

Let me say, theirs was not the cheapest quote I received - but there is good reason for that - others were underestimating the work and offered inferior products. There is NO doubt in my mind that had I gone with another company (I came close) I would be horribly disappointed and worse yet, I might have run in to real problems with installation and down the road with warranty coverage or performance. I understand that installation is EVERYTHING when it comes to new HVAC systems.

Ultimately, I ended up with a fantastic system, at a great price, and I was amazed at how professional, thorough, clean and careful the entire Kilowatt team was. These fellas are all highly trained and certified. They understand construction, electric and plumbing and trust me when I tell you, all of that comes into play when you are installing a system. The job was massive and took two full days. I cannot believe what they cleaned out of my attic and how impressive the new system looks and performs. My house was pristine when they completed the work. Not just at the end of the job, but on day one as well. They were careful to protect all of my furnishings and surfaces. They cleaned every area they touched. They removed every fleck of debris. And, every area they cut into (ceilings, exterior stucco, etc.) was finished to perfection. I did not have to touch up or clean up after them at all! And they were SO polite and kind. They also invited me to look at the work in progress and took the time to explain the details of what was happening. WOW! And really, they had not time to waste - nor did they - they worked nonstop (except for proper/legal breaks.)

The job was flawless and the system is a game changer! My house is perfectly cooled or heated within moments, whereas previously my very old unit, ducting, venting (yeah - 30+ years) ran ALL day without ever reaching the desired temperature. Rooms that never cooled or heated before are now delightful. I have a terrific guarantee/warranty, a team of pros that I trust to maintain and service my system, and I could not be happier.

Do not make the mistake of overlooking Kilowatt. You really want Dean, Deb and their team on your side and on your job!

Love Kilowatt and their service. Frances is great.

Our AC stopped working, so I contacted Kilowatt through the business website after finding great reviews on Angies List and Yelp. Dean called me back very soon after and we set up an appointment. He was so nice and professional! It turned out to be a very minor issue and he could not have been nicer and faster figuring it out. I’ll keep their info for the future!

As a general building contractor, have used Dean at Kilowatt for for over 30 years. His recent installation was as professional and seamess as usual. I would recommend him to install for my mother. Maybe not so much for my X wife:)

When the 25+ years-old system in our condo unit failed, we called Kilowatt on Monday morning and received a visit from Dean the same day. He explained that the system had to be replaced and demonstrated deep experience and knowledge of what was needed. The work was done on Wednesday, only two days later, to our full satisfaction. The installation crew was courteous and highly skilled, and they cleaned up beautifully when the work was done. In addition to removing the condenser from the roof (via crane), they replaced the coil and fan unit in the condo, installed new vent covers, and created an extra vent in the living room to improve air control. Everyone we have dealt with at Kilowatt, including Dean, the installation and maintenance crews, and the office staff, has been very friendly, knowledgeable, and helpful. We can't imagine a better experience and recommend Kilowatt with enthusiasm to anyone who needs HVAC assistance.

Excellent crews, informative, service oriented. Did a great job explaining "good, better, best" options so that I could get the most value. Have now worked with them on two of my homes, my family, a rental sfr and an apartment building.
When I listed my house, the looks on people's faces when they saw the awesome HVAC unit told the story. It was a big selling point when I sold my home. Referred to others and they were happy, too.

Hired Kilowatt to replace my existing 2 HVAC systems. Their proposal was easy to understand. They preformed the work as proposed but actually went above and beyond to fix other problems that were found. They were clean, efficient and the crew was extremely competent. I could not have hired a more professional team to do this work. Dean Gilford, owner was on site each day checking on all of the work. The city of LA signed off on the permit without making and comments or changes needed. I highly and strongly recommend Kilowatt HVAC.