Grainger Industrial Supply

Placed an online order for pickup. Got in and saw a line for the cashiers, waited there for about 10 minutes then noticed they had a separate counter for Express Pickups(online orders etc) headed there and waited. Line to the cashiers grew longer as more people got in line. The guy originally behind me got to the front of the line so I gave in and went back to the cashier line. Waited another 10 minutes before someone finally manned the express counter. I voiced out I had an online order and so they helped me then. I told her my experience and she said “sorry bout that but it shouldn’t be an issue”. If the counter wasn’t open they should’ve had a sign, or at least one of the 3 cashiers that just stared at me should’ve at least said something to me. Unfriendly and unhelpful environment overall.

Nice clean store, lots of employees.

I stopped in looking for a Ballast for an air compressor.
The front of the building is very long however when you walk inside the show room is quite small. It’s very deceiving “the show room” as I watched the guy that was helping me jump on a picker and disappear into oblivion. 10 minutes later he returned with the part in hand. I can only guess how massive their where house must be, I mean who carries Ballast anyway let alone 50+ versions?
Bottom line Grainger’s carries a massive amount of hard to get. Specialty items at a great cost. The employees are also super friendly and helpfu

It took 2-1/2 months for several items to arrive (2 items had been predicted to take 1 month), and the thin rod stock was significantly bent, but I was able to get them without having to pay more for shipping than they cost - which makes Grainger still the best for anything beyond what Home Depot and Lowe's carry.

So this store has amazing customer service!!! The manager Nick is a superhero in my book. We had a package missed delivered to this building and it was a Christmas gift this year. He took the time out of his day to ask all the employees where the package was and ended up finding it and the giant warehouse back end of Granger. It was a miracle and I am so shocked he found it but this place has above and beyond customer service. I will definitely start coming back to Granger more than Lowe's and home Depot.

Great, easy place to work with. They always seem to have everything in stock. On the rare occasion they don't, it's never more than a day away. The Will-call/Pickup system they worked out is fast and efficient. No matter how long the line is you never wait more than 5 or 10 minutes max, to pick your order. Great job team!!

Purchased some WD-40 lubricants. Great selection of tools and quick service. The added benefit of working with Grainger is that if you establish a Vendor account, your history gets reported to D&B and Equifax that can help build Business Credit.

Ryan was amazingly helpful and professional to help me with my returns, picking up a mobile order, and even assisting me with bringing the items to my car! Thanks a bunch for the help! 😄

Poor service and no commitment of shipping. Ordered 20 pieces of equipment for my business. Originally estimated delivery date was 06/07. Got one package on 06/06 with only one piece out of 20 inside, saying the rest of them are back ordered. Got second package on 06/07 with another 5 pieces. Tracking showing the third package is coming on 06/12 and not sure how many I can get. The most terrible shipping experience ever.

Extremely rude service person with an impatient tone and not really interested in helping me with my project. Also Jen to punt out that there are people waiting and that I need to move on and that is after only helping me for less than 5 mins. Not that you have to work with a rep since you do not have access to supplies. Just order online or have your order ready for pick-up.