Grainger Industrial Supply

Fairly painless if you are ordering online and driving through to pick up. Everyone there is friendly. Just make sure you have a mask on and stay in the vehicle and you will be fine.

Great customer service and very clean bathroom

They really are for the ones who get it done! So thankful for the excellent service as well as the incredible inventory and availability. I swear these guys can get almost anything for you in a day. Loyal customer for life!

Always quick service with a smile. Much appreciated

I don't want to sound like a commercial, but...if you can't find what you're looking for at Home Depot, Lowe's, Ace, or any other too/hardware place, chances are, not only will Grainger have it, but they'll have it at a good price.

I needed metric drill bits. Neither Lowe's, nor Ace, had them. Home Depot carried one brand, but they were "machinery grade" (far higher than what I needed)...plus, they were over $100. I found several on Amazon & eBay, and, while the process were cheap, I'm certain the quality was, as well. The only...and, I DO mean ONLY...quality metric drill bit sets I could find of "quality", and at a good price, were through Grainger. Enough said.

These guys (and girls) bend over backwards for their customers. I think they'd give you the shirt off their back if you needed it. Great people and amazing selection in stock. They always have what I need in 3 differnent flavors. A+ in my book.

Made a simple cash purchase a few days ago. To my huge surprise, the guy ringing me up said he needed my name -- first and last name. I asked why. Without missing a beat, he flatly said, "That's just what we do." I was hugely taken aback and considered leaving without continuing what should have been a very simple, straightforward transaction (a 24-pack of Niagara bottled water). Frankly, I felt my privacy was violated. In my entire life, I have never been told to give my full name (which he plugged into his terminal-'register') on a simple cash purchase. My shock was obvious.
As a longtime Grainger shareholder, I am not only shocked but concerned at this strange practice. Can someone please explain what the heck is going on? I have since shared my experience with a few friends and they are equally shocked. Really offensive.

Very good customer service, knowledgeable staff as well. Return policy is second to none, took back an LED sign and they returned it and made the process very easy. I highly recommend Grainger for your industrial supplies.

Had ordered a ladder yesterday and went to pick it up today. There was a line but it went so fast and efficiently! Julie helped expedite the process beautifully! Thank y’all!

Very poor customer service. I spoke with 3 different people. First person had no clue how to help. Second person tried to sell me the wrong part and the third person was just as helpful as the first. I will never give this company my time or business again. Complete waste of time and money!