JW Plumbing, Heating and Air - Serving Los Angeles

Gerardo and Christopher were our amazing service technicians. They would have received 10 stars but there were only 5. They were polite, engaging, efficient, competent and knowledgeable and did an outstanding job! They did not rush and took the time to explain what was going on with each of our units. They observed COVID protocols while in our home which gave us great comfort. Gerardo even remembered being at our home for our last service and recalled details about our units. Needless to say, we were impressed. We now have a maintenance plan with JW and my husband and I look forward to many years of utilizing their services. I highly recommend JW Plumbing and heating without reservation. Angela & Mike

David the technician was very friendly and knowledgeable. I auto pay $180 yearly for JW maintenance fee so I didn’t have to pay additional for the maintenance. He did find the 40 microfarad capacitor was only reading at 34 so highly recommended replacing it. I felt the install was initially a bit pricey at $187 but was over a good call to replace it since the unit is only 8 years old and parts are still under warranty for two more years. David said if it wasn’t under warranty, just a new capacitor part could costs about $400.

We are moving into our new home and our AC unit wasn't cooling and where in desperate need of maintenance for our unit but we hassitated to contact a company. However having children and moving it was too much. We contacted JW plumbing as we read great reviews. Immediately the next day the appointment was scheduled. Christian was the technician that came and met with my husband and we could not be more grateful for the amazing service he provided and how respectful, honesty and understanding he was. He let my husband know what the issues with the unit was and gave us several options and was never pushy. He gave great honest advice and went above and beyond to help us. Thank Christian we will continue to use JW services because of him for our AC repairs. We could not be more grateful to you. My family was so happy to have our AC unit working again. Thank you I would highly recommend and ask for Christian he is the best!!

Christian came out to service our air conditioning system. He was terrific. Very knowledgeable, professional and an over all very nice person. He gave his recommendations for making our air cleaner and how our system could work better. He was not pushy and was very respectful of our decisions. I would definitely want Christian to continue our service calls. He was great!

The professionalism from JW Plumbing, Heating and Air has been exceptional since we signed our contract thru Costco. They installed our unit and were thorough and very meticulous when installing our unit. They walked through the process and have been consistent in following up with any concerns after installation. They have done routine check ups and we are very happy. It was the best investment and we are happy that JW serviced our contract for our system. Quality machinery and excellent service!!

I called JW Plumbing and Heating and got a very polite person who asked me questions about our issue. Our issue was that our heater stopped working. They scheduled their technician to come out and take a look. Marco came in and took a look and changed out the thermostat and also changed the fuse at the heating unit. He went above and beyond to show me some other potential issues and his recommendations for solutions for the long run. He did a great job and was a really nice guy. I really appreciated the good work. I would definitely use the company again.

I can’t say enough good things about my experiences with JW. They installed our new AC unit three years ago and everything was done perfectly. Today, I had them come back out for an annual service call. Marco arrived on time, complied with all COVID safety measures and was incredible. He was knowledgeable and efficient. He provided options on how to keep my system running smoothly, explained all costs, and was just an all around great person to interact with.

I highly recommend JW.

Marco was very professional, thorough and did an excellent job. Unlike most technicians, he was extremely customer oriented, listened and ensured all our requirements were met, without trying to oversell us on additional work services. I highly recommend him as the best we’ve seen! Brian S. (In Santa Monica)

JW Heating & Air is a quality company. Every experience I have had with them has been positive. They installed my system. They maintain it and repair it. The technicians are courteous and conscientious. Today, Marco was able to get my AC to work. It was not an easy job, but he was persistent and worked against the odds to get it fixed. Thank-you Marco! I appreciate your very good work.

These guys were terrific! They were on time, did a full diagnosis of the problem, presented options for the needed repairs at reasonable price points to ensure I had full information (for example: do I prefer to clean the filter or replace it? Repair the aging motor or replace it with a new one? Etc). The lead team member, Leo, showed me before/after pictures of everything they worked on to ensure I understood the work they completed and they follow that up with a full report detailing the work, with photos, for my files. They were polite, professional, friendly and fast. I will definitely use them again and highly recommend them to anyone with heating and air needs. Great service!