JW Plumbing, Heating and Air - Serving Los Angeles

Julio was amazing to work with. He was professional and knowledgeable as a technician. He went above and beyond with helping us with our yearly AC service, as well as duct cleaning. He also helped install blanket so that our AC unit outside would run quietly when it’s on. I feel at ease knowing that my family will be breathing clean.

Let me first say that I have done considerable business with JW Heating and Air and I am shocked at the behavior they are currently demonstrating. In the past, I have had nothing but pleasant and fair experiences.

JW Heating and Air installed a drip pan for my AC unit. Unfortunately, they wired the water sensors incorrectly. This failure allowed a substantial water leak in my attic and a bedroom ceiling to go undetected. The resulting damage / repairs costs were about $2,200. Upon bringing this situation to their attention, I was met with confrontation and defensiveness. I briefly spoke with their HVAC manager, Cary, who was rude, and combative from the start. After that, he never returned phone calls or emails. Weeks later, I reached out to the company again and this time spoke to a supervisor named Xio. Unlike Cary, she was polite, but like Cary, she did not return phone calls or emails.

I tried for over a month to get this situation rectified fairly, but JW Heating and Air made absolutely no effort to remedy the problem and have been confrontational at almost every step.

It is obvious that I will never have any business with any of the aforementioned companies and I warn you of the same.

Ever since Service Champions took over it’s been a disaster. An HVAC they installed 2 years ago is suddenly having problems, but they take no responsibility. They quoted me over double the price of the AC installation to repair it. It’s a shame because the JW of old did great work but now they’re just a part of a corporation that doesn’t value their customers.

I use JW Heating for my annual maintenance and to service all heating unit problems. They installed our unit and have kept it ship shape. And their staff is ALWAYS professional and courteous. And an extra shout out to Ramirez our latest maintenance specialist. A very smart guy and very customer service oriented.

I am a subscriber to JW's monthly $20 membership where they come out and do scheduled check-ups on my HVAC, water heater and plumbing. I figured I'd give it a shot, but was planning on cancelling it after my last scheduled water heater check-up. Well, I'm keeping it now...

Min came over, checked the water heater, checked my plumbing and gave me some great preventative care measures that I could to keep my house in top shape. And he fixed a problem with my toilet, that was a minor issue right now but would have become an issue if he didn't spot it and fix it for me. Min is awesome. And I got to say... the program is a good value.

Duncan came to my house conducted the AC tuneup on 7/26. He was very professionally checking each of the room temperature, he checked the compressor, and also did the attic inspection. There were some issues that need to fix, however, due to the age of the AC, I decided not to waste the money, I will wait until the AC failed and replace a new one. I will consider hire JW when I need to buy a new AC system.

An unfortunate meeting experience Overall with this triangle of a corporation.

We are still waiting for AC service..

We will permanently use any mom and pop owned businesses and locally community built ownerships and NEVER with a corporation and heres why.

Let’s be clear, JW now works Under an umbrella corporation along side with Adeedoo Plumbing And there is a third corporate entity at this Apex.
This is likely a corporate merger in response to Covid restraints and was a contractual inspiration likely as not to help keep businesses alive.

Our story is we had an Adeedoo representative named Josh come out who had correctly identified long-standing pipe conditions in our basement, Where he exposed that we had major long standing leakage and a silent long-standing drain problem that is seeping into the foundation of the house. He took photos and confirmed it with us and was consistent in his ability to lebeing able to solve the problem. He also mentioned that we had a refrigerator line that had a bite mark likely from a rodent and he was willing to replace that line with a copper one…
He gave us a basic expected price for his services at that point. All is well. He then tells us he Needs to bring a drain specialist out the next day to survey our drain issue. Sure.

The next day Josh and a Ramon Show up 25 minutes early and we greet them in our driveway.
Ramon is wearing a buttoned up, puro white bleached shirt, unblemished stitched name tag and that Pristine iron-on American flag on his shoulder. This is the drain guy.
We go down to the basement and NOT once did he make an effort to physically inspect the drain. The majority of the conversation consisted of his insistency that we needed to fix the refrigeration line to our refrigerator, Stating he’s prepared to cut a hole in the wall And was adamant in side hustling a $1500 up charge for a service we NEVER called in for initially. 🤔.

Remember we have Josh who confirmed a $2500 pipe job replacement. This Ramon Is the “drain guy” and he did mention in justquick passing that “the drain work would likely cost more than $2500” … but Still persistent in pushing a sale for a refrigeration boxline for our refrigerator.
He never stepped foot inside the basement to confirm to us exactly what type of drain workneeded to be done.
We stood there and told him that the drain issue is likely effecting the foundation of our home Ramon is Completely disconnected and uncompassionate to the moral of the fact that this is likely a condition that needs attention.
Nah - He just wanted to go upstairs,continue the conversation of pushing side revenue for the refrigeration box/lines.

Conversely; Josh already offered to replace the bad line with a copper one that was already inclusive with the $2500 pipe replacement job. Dios Mio boys.

Just because you have a representative that rings true on every confirmatory level of meeting customer expectations through the guise of candor and honesty; Only to be sabotaged by a higher up; who demonstrated no effort, interest, nor cordial sympathy to addressing the initial job and possible contract; window dressing.

Basically corporations of this nature seemingly employ people that think they can run good verbal games.I gave him plenty of opportunities to reconsider dropping the refrigeration push: but that machismo Kept on running the gears upstairs; And in the end no resolve, conversationally, he offered no verbal confirmation, no confidence in providing a true honest assessment when it came to see if this drain guy was the proper candidate for the job.

In the end still offered the job to Josh and he had stated he would “call us back later that day” but he never did call us back to confirm. 😂 ok. Bye.

So Adeedoo
: Had two workers come out on company dime and time, One of which successfully came close to a contractual agreement for a job but never came back to shore it up and y’all Send out another one that thinks he’s Got schtick and verbal game and he jogged on losing over $5000 of potential company revenue..

Go locally owned and be happy.

The technician was wearing Adedoo logos. Very nice and friendly. But he wanted to charge me $7,500 to unstop a drain pipe. Gave me a long story on why snaking wouldn’t work. Won’t be calling them back anytime soon. (Drains Unlimited did it for $189!!!)

We have a two-story craftsmen in Los Angeles, snd when our two a/c and heating units went out last year, we quickly decided on JW. Not just because your price was fair, but because your staff was helpful, intelligent, informed, skilled, honest, and committed to getting us what we needed.

We are very happy with JW.

We’ll today, we had an issue with our upstairs unit, so Leo and Gerardo came out to help. They assessed the problem, fixed it, and even checked out the downstairs unit and made some adjustments just to be safe.

They were kind, quick, professional, friendly, knowledgeable, and really cool guys.

Once again… we are very happy with JW, and we refer you to anyone who asks about beating and air.

Thanks so much!

They were very quick to get someone out to assess our sewer pipe. When Paul arrived, he was incredibly friendly, helpful and knowledgeable. He and his team reviewed the situation and gave a great recommendation on how to proceed. While it’s hard to actually go underground and see the work done, Paul did show me the camera videos (live) after the work was complete. When the team finished filling the hole they’d created, we did have a small problem with the access pipe sticking out too far. But Paul responded quickly and came the next day to resolve it. Prices aren’t for the faint of heart, but it should pay off in the long run. And Paul was great to work with.