JW Plumbing, Heating and Air - Serving Los Angeles

Every technician that comes in is friendly, informative, professional, clean in appearance and manner and on time. Tony was our recent technician and he was efficient, informative, kind and we were happy to have him in our home. We are grateful to be connected with JW Heating and Air. They provide pictures of our attic space, show the filters and then provide all of the images in an email. Great detail and record keeping. Thank you to the JW Heating and Air team.

Very professional from the plumber to the office. Very thorough and explained clearly on all services. Paul was friendly and did an amazing job with all of the last minute fixes that needed to be done. Denise in the office was friendly, and I appreciated the phone calls with updates and keeping my account accurate. Would definitely recommend for all plumbing needs.

I had a terrible experience with a competitor. This firm fixed the problems in the most cost effective manner possible. They them replaced an entire AC system starting with a proper survey, educations is on options and implications, and pricing the installation fairly. They delivered as promised. I highly recommend them for maintenance or new systems. Professional, smart, good value for money, nice people too. RG.

Paul and his crew did great work repairing our sewer line. It turned out to be a way bigger job than anticipated, and they patiently explained every step of the way and went above and beyond to get it all fixed. I highly recommend them!

Recently had maintenance and part replacement done on my air conditioner. Marco came over right on schedule. He did his inspection, took lots of pictures of his concerns and we discussed options, costs, etc. Marco was very professional, experienced, knowledgeable and customer-friendly. I’ll certainly ask for Marco for my next maintenance visit!

My girlfriends mom received a paper flyer and called for a air conditioner tuneup. When asked to turn on air conditioning it wouldn’t turn on. The technician opened up system and found a bad part. ( contractor ) . He said the fan was bad and caused the problem. 500 to fix and 11000 for a new system. I checked it out and didn’t know what a contractor should look like so I didn’t know. Good thing we had someone else look at it because what he found was the contractor had a missing part. He replaced the contractor and everything worked. Be careful! I wouldn’t use this company.

We called JW Cooling because our Nest thermostat was not getting power from the circuit. The technician Christian arrived on time and went to the attic to check on the AC unit.

After 15 minutes he says the circuit board needs to be replaced and it will cost $1200! Now I know the AC unit is working fine as the same company serviced it about a year ago and it was functioning perfectly up until 2 weeks ago when the thermostat wasn’t powering on.

I suspected it was just a wiring issue to the Nest thermostat and I indicated that in my service request.

After we said that we would get other companies to check and get a quote the technician said he would lower the price to $900 which was very suspicious. When we didn’t agree to the repair, he went up the attic again and then says he thinks there’s nothing wrong with the circuit board and it was a wiring issue and it would cost $350 for the repair.

At this point, even if we still thought we were getting ripped off (to think we are repeat customers!), we wanted the problem fixed right away and agreed to pay the $350. The AC was up and running in 5 minutes - probably he just taped a loose wire that supplied power to the thermostat. He was in and out of the house in 45 minutes.

We will NEVER call this company again for any AC or heater issues. Neither should you.

Angel and his partner were great. They were on-time, professional, informative and showed me the progress of the work throughout the day. They ensured that their work was reviewed by me and answered questions along the way. I would certainly use their services again.

Juan did an excellent job. He is knowledgeable about the system, courteous, respect my home,
very clean. Juan is great! I appreciate his good work. Also the other staff at JW Heating are always friendly and helpful like Monica and Denise... wonderful company.

I highly recommend JW Plumbing and Heating. Paul, the project manager explained what was wrong with my sewer line and what my options were. There was no hard sell involved and no charge for the initial evaluation. Once I made my decision, Paul stayed onsite to ensure the work was properly executed. This company is very professional. All work was completed in the quoted timeframe and they cleaned up the yard before leaving. Going forward, I am pleased to have a honest, professional company I can confidently call on for heating and plumbing services.