JW Plumbing, Heating and Air - Serving Los Angeles

When you request an inspection, repair, or installation from a company that provides such services, you never really know what kind of customer service you'll be receiving from the repair person. Today I was rather fortunate to have have met Gerardo. Gerardo arrived promptly at our agreed upon time, inspected, and then proceeded to review his assessment of the faults our system experiencing with me. As an electrical engineer myself, i appreciated his thorough assessment of the technical faults our system was experiencing, and subsequent recommendations for repairs. My experience with Gerardo today was nothing short of perfect. It must also be noted that along with his technical expertise, Gerardo had a tremendous attitude and a gift for communication.

Respectfully,

Ricardo

Marco was a true professional. He was super friendly and explained what he was doing clearly in layman’s terms. He also provided a range of pricing options from JW to fix some minor issues with one of my units. The best!

Great company. All the employees and technicians were very nice. They worked hard and made sure everything was done right. They took their time with my questions, arrived on time and were clean. I highly recommend this company. Ismael, Felipe and Aldo were my service pros and Michael was my representative. All were great.

I just can't say enough about one of their techs, Frank. He came to assess a long standing problem we've been having with the AC. He was extremely thoughtful and patient, and was able to both discern the problem and get it fixed the same day. We couldn't be happier. Would recommend him with enthusiasm!

JW Air installed my HVAC system 5 years ago and at that time I was very impressed with their professionalism and service. I’ve continued to use them for my semiannual HVAC inspection and have never been disappointed in their work or customer service. They are easily the most professional and customer service-oriented of any business I’ve worked with. I sense they spend a great deal of time in training and developing a strong company value of customer service. They’re just the best.

Our technician Leo was great.

He came on time and was very respectful of our home while working. He informed us and kept us in the loop and everything went very smoothly. We will definitely be using JW & requesting Leo from now on.

It was 108 degrees F in Los Angeles on Saturday evening of Labor Day weekend and my AC stopped working. I bought the HVAC system from JW when I moved here 9 years ago and JW serviced it as recently as last February. I called twice on Saturday evening and was told a technician would call me. I called again on Sunday at 11am - still no call back. As the mercury was rising, I left a message for the owner, Jeff Williams and he called me right back. He said they had 500 calls in the past day. Within 15 minutes, his dispatcher called and in 30 minutes, Benny, the technician, arrived. Benny was great - he replaced the power distribution and filter and cleaned the condenser. He believes the extra stress of the dirty filter and condenser along with the extreme heat, caused the power distribution to fail. The bill was seriously high, but since my health was in danger, it was worth the price. I will always ask for Benny in the future - he was helpful and knowledgeable and worked really hard in the extreme heat to get the job done.

JW Heat and Air called to see if I wanted to schedule an appointment to have my HVAC cleaned and inspected. I declined but asked if they also do plumbing as I had a couple issues. She said yes and scheduled an appointment. Paul came out and quickly diagnosed the problem with my toilet , replaced parts and also looked at my sink that sometimes backs up. I declined the sink repair as it only happened periodically, until this morning when I woke to water pouring from my sink onto my bedroom floor. I cleaned it up and called JW. Paul came this afternoon and cleared my clogged sink in record time. I was so impressed with his promptness, friendly demeanor and knowledge. He wore a mask and shoe protectors. I highly recommend JW and if you get Paul you’re in luck! Thanks again Paul!.

JW originally installed our a/c and heater in 2016. JW was not the least expensive, but worth the additional cost. Our sales person was Dustin and he was great throughout the process. Our most recent tech Marco, was very thorough, detail oriented and gave me some solutions to issues that I've had for a few years with the a/c unit. Will continue to use them for my maintenance, hopefully for years to come!

I would like to compliment Antonio for his excellent customer service. He would be an asset to any company. His knowledge and articulate descriptions on what need to be done were so easy to understand, He brings the word to professional to another level and it reflects on your company