JW Plumbing, Heating and Air - Serving Los Angeles

When reading online reviews for JW heating and Air the first thing that will stand out is how they are predominantly very positive and it becomes even more evident when the reviews are compared to similar businesses. From the first time you speak to someone on the telephone until the service is completed you experience excellent customer service. I recently purchased a new heating and air conditioning system to replace an older system. . Everything happened exactly on the timeline as described. From the initial estimate appointment to the follow up phone calls about the sales call service, the on-site visit to prepare for the insulation and finally for the actual installation. On the installation day the installation team arrived on time, set up inside and outside in a way to least disturb me and my neighbors. The installation supervisor explained what was happening during the course of the day. The entire installation team was friendly, professional, and courteous.After the job was completed, the team cleaned everything and left no trace they had been there. A checklist was completed by the installation supervisor and reviewed with me to ensure my complete satisfaction. It was stressed to me that if I had any questions or concerns to let them know immediately as it was the goal of JW Heating & Air to provide services which exceeded their customers expectations. This is a company I would highly recommend. Your time and money will be well spent.

Couldn't have been happier. Our tech Sal arrived on time and his professionalism was outstanding. He explained the process he would need to go through in order to fix our a/c unit and gave me an estimate for the various options available to me. The cost was not cheap but you get what you pay for. I feel I received excellent service for the price I paid so I'm completely satisfied. Would definitely call JW again for repairs and request Sal.

I called JW Heating & Air after receiving a special for a $49 furnace and A/C inspection. I was worried that for such a low price, I might not get exceptional service. I was wrong. It was definitely a 5 star experience. They called to ask about any time scheduling concerns, then called again when the technician was on his way. The technician (Christian) arrived right on time, was friendly, courteous, and very professional. He did not rush and thoroughly checked out both units. When finding an issue with the A/C unit, he recommended a repair, but did not push and did not give a "today only" price. He also offered answers to some allergy (and clean air) concerns, but again... did not initiate any high pressure sales tactics. I will definitely call this company back after researching and making some decisions... and will also request Christian as the technician.

Cesar and Tony were great! Both were very respectful when entering my home. Always put on booties over their shoes and cleaning up any trash that was left. They were 100% professional as well as knowledgeable. I would highly recommend both of them!

Thorough, skilled, and professional. They worked with me through some scheduling issues and were responsive to my needs. Leo was super friendly and helped me understand exactly how my system works and how to take better care of it. I would definitely recommend.

FOLLOWUP: Had Antonio and Travis out to do a duct cleaning. They were professional, super nice, and very efficient. I still strongly recommend JW!

Our shower drain was clogged and was causing water to backup into our bathtub and toilet. We also had a separate issue with a leak under our kitchen sink. Paul got the shower drain unclogged quickly and we haven’t had any issues since. He diagnosed two issues with our kitchen sink, and we ended up installing a new basket strainer and faucet. We decided to purchase the faucet ourselves so he had to come back for a separate visit to install that. In the process of installing it, we had an issue with our countertop that had to be addressed first so we again had to delay him and have him come back for a third visit. All went well the last time and we are grateful that he took the time to address our needs and never charged more than the initial quote. Highly recommend working with him!

I hired JW to replace our 70 year old shower valve. It was a big job that had plenty of unexpected surprises due to the age of the valve. Paul was very careful with our existing tile work and fresh paint in the rooms. He is extremely professional, courteous and communicates so you know what’s going on and what your options are. They stand behind their work too. Highly recommended!

I have been a customer of JW for years and they never disappoint. Their technicians are well trained, clean, articulate and take the time to explain everything. The staff on the phone are courteous, buttoned up and confirm every appt. special shout out to Marco and Travis who handled my duct cleaning this past weekend. They were great. I am not one who writes a lot of reviews but this company is top notch.

Great service from Antonio who explained each and every step of the routine maintenance service he performed. I thought he was very friendly and informative. He showed me the filter he replaced in our unit as well as photos of various components. We will definitely request him again because he was overall a great service provider who communicates well with customers.

We had our central heating and air installed by JW Plumbing and Heating in 2012 and have loved it. I'm actually glad JW provides two check-ups a year for a fee and that we subscribe to it. Otherwise I wouldn't do anything to take care of it's performance or maintenance. Sal did the inspection today and like all of his predecessors, he was courteous and efficient. I love my dealings with JW by phone or in person. Quality company!