Tokay Heating & Air Conditioning

Tokay Heating & Air installed a brand new +$16K Lennox system back in 2019 at my house. I rarely use the system since its a two story house and the downstairs stays cool and I run my whole house fan at night. I noticed the air has seemed less and less cold. Called a separate tech out for what I thought would be an easy fix. He showed me where Freon was visibly leaking out of the soldered connections from installation and quoted $1,800 to re-solder the bad connections, vacuum the entire system, and recharge. He said its a craftsman issue and Tokay Heating & Air should fix it.

I called Tokay Heating & Air. They said they can't take what the other tech said as fact (fair) and would look at the system if I paid the $90 service fee. I agreed but asked what happens if what the other tech said is in fact true and Tokay did a poor job installing. That's when the manager said he was 99% sure it would not be Tokay's fault. Even if the pipes were leaking, someone else must have came out and worked on it since it was installed which I know isn't true, plus, if anyone touched it since it was installed that would be a sign it was installed poorly! He also said how could I possibly expect a craftsman warranty on a system that's 3 years old?! "Imagine buying a brand new car, not using it for 3 years and then being mad it wouldn't start." are his exact words... Uh what?? Talk about taking pride and standing by your work.

A $16K system should last a lot longer than 3 years. There are plenty of HVAC companies with 4+ star reviews and ratings. Don't settle for this company, it will not save you money in the short or long run.

Since I can't respond to "Ron's" response - I never talked to the owner, Ron. I asked to, which they denied. I NEVER dropped any F bombs, nor did I hang up on them. Making these claims to discredit my bad experience isn't a great look.

The last thing said on the phone was that they wouldn't warranty their work even if they determined it was their fault. I said that was pathetic and that was it. I had two different certified HVAC companies with great reviews come out and inspect the system. Both quickly identified the craftsman issue and said a bad solder doesn't always fail right away, houses and units shift over time and some leaks are small and take a while before you can notice.

One of the techs that came out actually used to work for Tokay Heating and Air and told me I should expect this treatment. I still gave TH&A a chance to prove their old tech wrong, but they didn't. Their old tech even told me how they would receive so many call backs from poor installations, they instructed the service manager to do what they could to deny the warranty repair. I didn't put that originally because its a very he said she said scenario, but based on the response below, I believe it now.

I'm going to preface this review by saying that I am a mom to a medically fragile seven year old. One of the complications of his many diagnoses is that he is unable to sweat normally which can lead to him overheating very easily. With that said my HVAC system stopped working during a string of 90 degree days. My system is relatively new but was installed by another company who was pretty non-responsive to my requests to have it looked at. Tokay Heating and Air came out extremely quickly after I contacted them. I can not say enough good things about Brian who not only showed up exactly when he said he would, but also diagnosed the problem and fixed it as quickly as possible. In addition the company went above and beyond to be sensitive to the cost of the repair. Everyone I have dealt with is courteous and friendly. I will definitely be using them for any and all of my HVAC needs from here on out.

Tokay Heating & Air Conditioning has come out twice a year, for many years, to provide system maintenance on our heating and air system. Its worth the small cost each month to be part of their Preferred Customer Program and this service has kept our old air conditioning system running way beyond its years. I would highly recommend them!

I have used Tokay for many years and have always been very happy with all the services they have provided. I will continue to be a loyal customer.

My thirty year old AC/heating unit finally got tired and quit working. Tokay Heat & Air replaced the unit with a new one, everything works good now. Tokay was a good choice, everyone I dealt with was courteous, polite, professional. Install technicians were polite and considerate, cleaned work area when finished, even wore shoe coverings to protect flooring. Ron the owner called me to make sure job was done right and that I was satisfied. 5 Star rating.

Brian and Josh came out and we’re very courteous, professional, and talked me through what was the matter with my system and was able to fix system to get me cool air again within my budget. One of the owners actually brought out a portable unit as we were in a heat wave and couldn’t get out the day that I called. The guys also left the outside and inside of our house spotless. When it is time for a new unit Tokay is the company that I will call

A/C unit went down Tuesday morning. Tokay sent tech out and replaced capacitor and uptake fan. Still had problems, next day no one available but on Thurs a supervisor Brian came checked it out and fixed unit at no extra charge. I hope they realize what an asset he is to their company. Everything good now. Thanks

Everyone went above and beyond and they were quick to come out! We have children with disabilities in our home and they were aware of this because they have provided excellent maintenance over the years. They provided us with portable ac equipment while they replaced our over due unit, the installation crew were very clean and thoughtful! Our over all experience was Great 👍 I would recommend them for all your ac needs!!!

Replaced a 15 yr old HVAC with a new Lennox system. Brian was very helpful explaining options, and his crew installed the new AC, furnace and thermostat in one day. Everything works great!

1st of all Tokay is very lucky to have Josh!!!
When you are cold calling for a HVAC contractor there are so many crooks in this business you will go through 2-3 maybe 4 before you find the honesty and integrity of Tokay! (I am a retired General Contractor w/40 years experience) all of there service people are of high quality….Don’t waste your money call Tokay!!!!