Richco Plumbing & Drain Inc

I would definitely recommend Richco. They were the only plumbing company I called that would come out immediately to repair a serious leak. They came out the same day I called and were able to detect the leak. The repairman was excellent as well. Because we were going out of town, he cleared his schedule out for the next day and made sure the repair was completed prior to our departure. He was friendly and pleasant. I was completely happy with all aspects of Richco. I don't really know the going rate for that repair and did not have the time to seek additional quote as we had to turn our water off and needed it repaired immediately

Today's date is 2/6/23. Back in late August 8/23/22, I had my shower diverter and valve cartridge replaced in the tub/shower with some other work involved. The total cost was $750.00. Late last night, my daughter mentioned
she heard a leak. When I checked this morning, I called to see if they guaranteed their service. Come to find out it's only guaranteed for 90 days. If you choose to work with this company, it's important to understand that you could end up with the same issue within a short 6 months to a year with no service guarantee from this company. Now I'm looking at spending another hefty fee for repair work on the same issue I had back then.

Richco is no longer in business as Richco of Camarillo - it was bought out by a company called "Castle Works" who tried to come out and bill me A LOT higher than prices I have paid with Richco in the past. I supported Richco becasue they were a local owned company in my city but that is not the case anymore. @Castle Works stop trying to scam customers.

I called them asking for a quote to get my water heater replace. They say they don't know what's an estimate cost will be but will be happy to send someone out to see.
When the technician came, he gave me 2 quotes. $4,600 to replace the gas water heater tank. $8,400 if it's a tankless.
A gas water heater tank costs $700 at home depot and the tankless version is about $2,000. The guy keeps saying it's because of inflation BS.
I decide not to go with them because of the high cost. The guy then says that I'll have to pay a $99 service charge for them to come to my house. They did nothing other than giving me a high quote. Is this how they make money? Give a high quote so they don't have to do the service and get pay $99 for a quote? The guy did nothing other than staring at my water heater tank and talking with me for 10 minutes.
You will be ask to pay $99 if you don't go with their high quotes. BE WARE!

Robert did an amazing job! I can see why he was recommended to me.
Not only did he repair/fix what I needed but he also explained the process and showed me what was being done and why.
I asked a lot of questions and he was so patient and kind to explain it to me. I definitely learned a lot and it is much appreciated.
Robert is an absolute professional who does a great job and thinks outside the box when required.
I will highly recommend him to anyone requiring any plumbing services.
Thank you, Robert!

Richco plumbing is hands down the best plumbing company out there. I have had several companies before with outrageous quotes. Not this company. They are timely friendly, straight forward with a broken down quote with beyond reasonable pricing. They repaired everything without any issues. I highly highly highly recommend them hands down. Andy was our service tech and highly competent and friendly.

I made an appointment for them to come out, and they said the guy will arrive from 1:55-2:15. I had to rush back from work to make this arrangement. They didn't arrive until 2:45 PM, and once I called them they said there is no work order under my name. So I told them to cancel my appointment. Their plumber arrives around 3:05 PM, and stating he has no idea the appointment was hour ago.

This is extremely unprofessional for business to have someone not arrive on time, or not having work order properly organized.

1. Remember... each plumber has their own abilities. 2. All were professional. 3. Summers had imagination to figure out a satisfactory approach to an odd request. 4. Representative jumped up with a contract for a full top of the line system (very expensive). When I said, "don't buy anything, I want to think about it." They immediately put it on hold even though I had signed and put down a deposit. Then, within one day, I researched, wrote email cancelling contract. They refunded deposit and proceeded to treat me with professionalism and provided the service that I actually needed, in spite of my senior moment of signing a contract that I should not have. So engage your brain and this company is honorable, provides honest, quality service. They are winners.

My 11 year old water heater final gave out and I found Richco Plumbing and checked out their website. They are a local company so the service wasn't farmed out. I contacted them thru e-mail in the evening and they called me first thing in the morning and had someone here by 9:30am. They were courteous and professional and gave me a fair quote for a new water heater and installation. They also had a coupon for $250 off a standard water heater which was a nice bonus. I had a new water heater with a couple of hours. I would highly recommend them.

Edgar was very service-oriented, kind, explained everything to me about what can be done and who I should call about other needs I asked about. Took his time to work on all of the details and left everything working really well! I also had Tony come out the first night, when our sprinkler system burst, and he was flexible enough to come late at night after a 16 hour shift and also explained to me what needed to be troubleshooted and helped us realize how we could still have water running in the house. Brianna was the one who supported me at the office and she was amazing! Excellent customer service skills, showed empathy with my situation, and was amazing with follow-up! Best experience I have had with plumbing service in a long time! The supervisor Fernando, was also able to explain to me overall tips to sustain a good plumbing system and walked me through the condition of my sewer line. Thank you team!