Russell's Heating and Air Conditioning

Bruce with Russell’s is the best!! Excellent knowledgeable and professional service, always on time and with a smile!

Responsive service and friendly folks

I purchased a complete new System, over $10K. They rushed a 2 day installation into 10 hours on 1 day. 7 months later, and 23 visits, 6 missed work days. I am still waiting for the water damage caused by faulty installation to be adequately repaired. The portion of my wood flooring was replace with cheaper product. It is uneven and coming loose. I am very unhappy with the Russell's lack of concern for my home. The system itself works great. But replacing my wood flooring will be 6K, to return my home to its pre A/C installation condition. At this time I am proceeding with legal avenues to have the floor replaced. I gave them 2 stars because the system works really well, but I accredited most of that to the manufacturer, Rheem.

Initially I had a fine experience minus the fact that I think they charge too much but the last 2 times has been nothing but trouble. The office people do not explain things then blamed me when I called back as if I was rightfully informed. Also the last time I paid with my debit card in my home on a tablet, a few days later my bank account had fraudulent charges. Maybe just coincidence but maybe not. I was told by another company that work they did caused another problem in my unit and nobody will even help without charging me $100. I can’t seem to find anyone who knows what hell they are doing.

Very quick service. Very professional and did a great job fixing the leak in my kitchen.

When Justin, our tech, arrived I was in a panic because it had been days without air conditioning and my many health problems were making me sicker by the day. After we were told the cost to fix it and knowing we didnt have that kind of money up front and it would not be getting fixed that day it launched me into a full blown meltdown. Justin calmly explained the many financing programs available to us and he also told us about the portable AC units which we might consider until financing could be figured out. He was very pleasant and comforting which surprised me because he was such a young man. I just wanted to let you know how lucky you are to have such a lovely young man in your employ. Make him a manager or give him a raise or something because he really set the example of what a technician should really be. Thank you so much.

Your agent was very thorough and pleasant. We are extremely pleased with the provided service.

Thank god he repaired our air conditioner the weather is starting to get warm around here.⚘

Contacted Russell's for an AC issue. Justin was dispatched and did an outstanding job to resolve our issue. Justin was very polite and cleaned not only the work area but his tracking as well. Will continue to use Russell's

Very friendly and efficient. And answered all my questions. I would and do recommend Russel's. THANKS