CrackerJack Air Pros

I booked a diagnostic appointment for my kitchen faucet a week in advance on the phone. They rescheduled my appointment and offered a discount for my time. The repair guy came to diagnose my kitchen faucet but was unprepared with the proper equipment to test my water pressure. He diagnosed the diverter on my faucet as being bad simply by turning on the faucet and listening to the sound. Okay, he proceeds to tell me I need a new faucet, however he doesn’t have any in the truck. He will go to Home Depot and I agree to follow him to purchase one that I like as a replacement. After purchasing the new faucet, I arrive back to my home and begin clearing the way for him to work underneath the cabinet when he tells me his boss has called him to another job downtown due to an emergency water leak and he leaves my home without anything being done. I don’t blame him, he has to follow orders but it is unprofessional for his boss to do this in the middle of a job that they have already rescheduled once and that I have been waiting over a week to have repaired. He tells me they will call to reschedule my appointment but that was a week ago and I haven’t heard from them since. No one has apologized for taking up my time and the inconvenience or offered another opportunity to correct their mistake. He didn’t charge me the $69 diagnostic fee, rightfully so. I will not recommend or use this company again.

UPDATE: I would like to update my review by saying they promptly reached out to me, rescheduled my appointment to work around my schedule. They came to my home, made the necessary repairs and Andre did a great job. I commend their commitment to accepting responsibility when mistakes happen and to their dedication to customer satisfaction. I would highly recommend them for any plumbing needs.

I was awaken this morning to find water gushing out of my yard. The water line between our water meter and house had burst. I googled Plumbers in Anderson and found Cracker Jack Plumbing who I haven't ever heard of. They had great recent reviews so I gave them a shot and I am so glad I did. I called at 8:30am and got an appointment for 3. David showed up early and the leak was repaired by 5pm. Brittany their dispatcher did a great job keeping me updated with the process as well. I was presented with pictures showing the problem and the fix. I will gladly pay what I consider reasonable for the repairs that were made. I was very pleased.

UPDATE! Received a call from Brandon the District Manager. We discussed the problem and he offered an immediate solution. I was amazed at his attitude and willingness to go the extra mile to make sure I was satisfied. He offered to do the job for a price that was more than satisfactory. David came out today and did the job in a most professional manner. I understand getting off on the wrong foot; but their response was unbelievable. Scratch everything I said in the original review.

I hope if you are looking at the reviews for this company, that you notice all of them are posted on the same day or all in one week. My opinion of the owners of the company are that they are amazing and want to do right by their customers. I own a heating and cooling company in Idaho and Montana and have nothing but the most respect for Cracker Jack Air Pros. Do your research outside of the reviews.

The technician was right on time and he knew exactly what he was doing. Super friendly customer service rep. I will definitely recommend them!!

Amazing service and even better customer service! Their guy Storm was very friendly and was very fast and efficient. Will definitely be calling them again if anything happens to our A/C again.

We had a water heater leak which led us to replacing very old galvanized piping. Brandon Stowe came out on a Saturday to provide an estimate and he and David and Andre were there on Tuesday to do the job. They worked a very long day to meet a crucial deadline for us and returned the next day to be sure everything was completed to our satisfaction. All 3 men were professional and did a great job but Brandin went above and beyond to meet our expectations. I would definitely refer them to anyone looking for reliable timely work.

We’ve had a slow drip under our kitchen sick that has gotten progressively worse. At 5:45 this evening it became a fast drip and we got nervous so I called to see if anyone could possibly come out tonight, they said it wasn’t a problem, they were very understanding of the urgency. They were totally professional from beginning to end. They also fixed a leak we had in our laundry room while they were here, allowing us to use hot water for our washing machine again. We thought the cost was higher than expected but the service & quality of work made it easier to accept. Overall I would use them again - I would also recommend them.

Cracker Jack is an awesome company. I called this morning they were at my house by 12. Brandon Stowe is the best. He explained everything to me so I could understand it. He was very polite, respectable, and did his job very well. David was also here to help with the job, and everything went great. I will recommend Cracker Jack to any and everyone I know. Ask for Brandon and/or David. Two amazing techs😊.

Cracker Jack fixed my HVAC in my rental. Had us up and running in no time. This is what every big box company should mold themselves after. Will continue to use going forward. Great job guys.