Parker & Sons

Ryan D & Julio we’re very courteous and very professional while explaining and showing me what had to be accomplished during maintenance visit. And also got the items that were needed to do the job. Very professional and extremely knowledgeable.

The technician Ryan D. was very knowledgeable, professional and friendly. He took the time to explain every step and findings. Made me feel comfortable and I was very satisfied with the end result.

Raymond was very professional, courteous, friendly and knowledgeable. He explained the issues related to my 17 year old system in easy to understand terms. I’m very happy with the service they provided!

So the rep that came out was quick, efficient and wonderful--Stacy. I have nothing but nice things to say about her--very professional, great communicator and knowledgeable. I guess my frustration is the generator we wanted from Generac is 6k. Adding some modules etc, I expected a 10-12k installed price and was prepared to make a decision to purchase. However, my wife and I were floored at a 24k install price after a 4k discount. I don't understand the cost/breakdown on a 6k generator that then is 24k. Is it greed? Are there other costs she wasn't aware of? The Generac site says average install is 2k. So how is a 6k generator at the Generac site suddenly 24k installed? Well it turns out--that because I have solar--you have to isolate the solar from the panel when you lose the power grid. So--it's far more involved that what it appeared to be on the surface. My apologies to the group for not understanding.

Ryan Decker served us well. He explained the good, the bad & the ugly professionally. He was not on time but then again he had to come in from Green Valley & he apologized profusely. He has a great personality & we felt very comfortable with him in our home.

Crew was amazing! RV sewer clean out install/link in, and fresh water hose bib added. They estimated, gathered materials, and finished both jobs in just a few hours, AND detected a gas leak as well. Emergency responders from the gas company are here now.

Estimates for things he tried to upsell were ridiculously high. He tried to tell me labor alone to replace a warrantied condensor fan motor would be $498. He also told me dirt was getting in my system likely due to filters not being replaced often enough. I change my air filters on the first of every month. When I told him that and I saw my filter and it wasn’t even dirty, he told me that the blowers are so strong that a regular air filter isn’t usually enough. He tried to upsell me an electronic air filter for $1634! A quick YouTube search explained why these are unnecessary and how since most homeowners don’t keep them clean and maintained, they become worthless. He was kind, polite and respectful and tightened something that stopped a small gas leak, but the upsell part was ridiculous. We were offered surge protection for $399. You can buy a whole house surge protector online for $60-100 and my husband can install it in less than an hour. I should have known when Home Depot gave me this great deal for a $29 system maintenance visit that it would involve a lot of attempted upsells.

Received service on a Sunday, the same day I called. Very professional and prompt. Problem was fixed in no time at all. Will definitely use again. Thank you Ed and Clay!

Raymond was great. Answered all my questions. Installed a new part that was about to fail and also cleaned the unit.

4 installers showed up promptly between 7-7:30 to install new A/C and furnace. They were completely done by 2. Everything was done as promised and they cleaned up any mess they made.
Gentlemen introduced themselves by name. They were professional and friendly.
We are so glad to be part of the Parker and Sons family!