Chas Roberts A/C & Plumbing

Currently not impressed. We had our appointment window of 1pm to 5pm. Tech did not arrive until almost 7pm and was ill prepared. He was nice and appeared to do a good job. Unfortunately the tech, I assume was tired and wasn't paying attention and fell part way through our ceiling. The lack of communication and control of the situation between the supervisor and the tech was poor and made us wonder if the were going to fix our house. It was a huge mess that was left for the home owners to clean. Once we got a person with the ability to communicate well the house was repaired immediately. I was never called back afterwards by Chas to make sure things were fixed to my standard. Never an offer to clean the mess or an attempt to make it right. Once the contract is finished I will be looking for a company with better service. I'm sure my experience is rare and you might not have the issues we had, however the follow through and communication are just as important as the task a failure of one is telling to me.

Some of the worst installs iv ever seen in the industry... no integrity in their work ...if you want a slap-n-go type of company this is the spot

I purchase this home in 10/29/2020 moved into it hasn’t been a year I have had nothing but issue in the winter heating issues now in the summer thermostat issue several techs have been out and replaced the thermostats but i continue to have the same issues. For being a new installation it really sucks on top of calling for a service call it’s crazy.
One representative said October would be the soonest they can come out I requested a supervisor to return my call I was able to get someone out on July 13, 21 but I put in the call in June now my thermostat is not working which I contact the tech that same day to let him know I was still having an issue after he replaced it but I’ll he said there was no way.
Called in customer service the soonest is July 30, 2021.
Crazy !!!!

This company has had some of the rudest people to deal with on the phone. This woman even had the nerve to ask if I am aware of Arizona weather and how it works. This woman also stated that capacitors go out all the time. We live in a brand new, 2 year old house, with and A/C unit that they installed and our capacitor has gone out 3 times in two years. My old house never had an issue this often. The house will not get any colder than 75 and if we try the A/C unit breaks. We have had two leaks in one year, and we have had freezing in our addict. We have asked them to contact Goodman for our 10 year warranty on the unit and they said it would cost us 80 dollars just to have someone come to our home so they could call Goodman on our behalf. We asked This company come out and fix our a/c unit one time and they drained fluid out and then left, so we had to have another company come out and fix their mistakes. I have never dealt with a worse company. We asked to speak to someone higher up and the woman said no, no one else is working. We are so very frustrated with this company and the customer service. Not helpful or kind at all.

Do not use this company!!!!!

We bought a new build 1.5 years ago and the a/c stopped working. Our builder told us to contact Chas Robert's. We had to wait three days for a technician and agree to an $85 fee just to have a technician come to our house. The technician said that our unit needed to be pressure checked. Now we were looking at $200 price. Then the technician said that the system was out of freon and although the unit is under warranty, we would have to pay $800 for the freon. The leak was due to a loose fitting at the compressor. The technician told me that this is common and his price went down to $500, then back up to $800 when I questioned him. This is a horrible company; Do not use them!

Poor welding. Leaking freon in nearly new air conditioning unit. Company records calls so they can gaslight you later with misinformation saying "it's all there in the recording" but they refuse to share the recording (of course).

Be aware they're recording you and if you have any issues whatsoever later, they'll dust off the old recording, extract a key word or two, create a new narrative with their spin that favors their new "reality." However, photos don't lie so take plenty of those too after they gaslight you.

Check out their Yelp reviews, which are abysmal. Here on Google, anyone can create multiple Gmail accounts anonymously.

I can’t recommend this company. They will take your money and be clueless on to what’s going on. My advice is get on YouTube. I was able to change out a fuse for a couple bucks and a capacitor for less than 20 bucks on my own. I kept having the same issues and they would just take my money but not address this issue.

Within 3 years of having a new AC unit installed by Chas Roberts it has broken twice. Bought an extended warranty to cover parts and labor. Chas came out and has done multiple inspections and everything came back fine. When the AC went out, called to get service after hours and was told they can’t come out for a week! A week in AZ in July! No customer service and absolutely ridiculous turn around time. Knowing what we know now we would never have bought an extended warranty with this company.

I have a newer home but the three thermostats were acting up. Chas informed me they charge $85 for a basic service call. Actually that is just walking to your door, once inside it’s $150. They informed me the labor cost to replace each thermostat was $200. Estimated time to replace each was 15 minutes. $600 for 45 min of work. I passed. Look elsewhere for service.

Our quality of install is atrocious. Wires going into our air handler without domed connectors, air handler is not level at all, they beat my air handler with a sheet metal hammer and put holes in it. My air handler has leaks galore. I already have water spots in my auxiliary drain pan. My ground wire was also not hooked up. I also see oil around the copper at my condenser. Don’t ever use this company if you’re planning on replacing your system. My house isn’t even 3 months old!!!! I will be sending all photos to Lennox on Monday and contacting the ROC. This is an absolute joke.