Desert Diamond Air Cooling & Heating

Our service tech was the best! He was very professional and helpful. Did a great job!

Excellent service from the initial inspection and estimate for replacement to the final installation and clean up. Steve was very knowledgeable, helpful and friendly. He took the time to pass on his expertise and explained my options in detail. The final cost was lower than competitors who offered so called discounts. I would highly recommend this company to friends and family needing any a/c service.

Ismael was prompt, polite and very professional. He explained everything he did in a manner I could understand.

Update: i called and asked to speak to Carlos- the owner of the establishment. After further review of our unit from our ac tech, who was unavailable at the time of DDM service, we found that our unit was under warranty. My friend Ryan did not even ask or investigate a warranty of our unit. Just charged us an absurd amount. As much as I appreciate Cody's response, it doesn't change the fact that we were ripped off. Ryan did not provide a service. Had it not been for me asking him to wait for cold air to blow from our ac, he would have left immediately after the retire. He did the job and left. I would never in my life call what he did a "service". If Cody thinks that's service, their business is doomed for failure. I'll wait for my call from Carlos.

My tech, Ryan, was behind in the times. He spoke to my husband politely and answered all his questions. The second I, a female, asked a question he visibly rolled his eyes and would not acknowledge my presence or speak to me. This company charged over $500 for a part that cost $50. I understand you need to make a profit, but $450 is absolutely ridiculous. My hands were tied unfortunately. Also, Ryan told us he couldn't work on the ac while it was raining, then proceeded to fix it while it was still raining. Hopefully I won't have more damage done to my unit because of his ignorance. I will never recommend this company. Shady, shady, shady.

Excellent service from receptionist to sales person to installer.

Matt arrived early (with a call ahead to see if I was available), assessed the issue quickly and had a repair estimate for me within 20 minutes. After I approved the repair, he was able to pick up the part and have the A/C unit in my showroom back up and running in less than 2 hours. He saved the company potential days of rescheduling and thousands of dollars in the loss of potential sales because we could not have customers in out showroom until the A/C was working again!! Thank you so much! Will definitely recommend and use them again.

I had a great experience with Desert Diamond. Nixa came out multiple times for AC repair, estimate for replacement, and measurements. We absolutely loved Nixa, how friendly she was, knowledgeable, and professional! They were very quick with the replacement as well, with great financing options! Josh and Esteban came for the replacement, and again, I cannot state enough just how friendly, professional, and knowledgeable they were! They were on time, very efficient and quick with the replacement, and respectful while inside installing the new vent cover and thermostat. They also made sure to show me how to use the new thermostat, showed me photos of the new AC unit installed, and gave me great advice for keeping animals from getting under the unit again. Overall amazing experience, and I'm very happy to know that I have years of warranties ahead of me with the same company. Thank you, Desert Diamond!

Phenomenal customer service! When our AC went out, all the other companies we called didn't answer or the expected call back never came. Ivan called back in ten minutes. He was extremely courteous and set up an appointment first thing the very next day, with only an hour window. He went straight to work and solved our problem quickly. Highly recommend Desert Diamond to everyone who has an AC unit in their house.

Update: Our A/C finally died. But Desert Diamond came and saved the day. Dakota came out and set us up with a portable unit to survive while it was out. But it was only out for a few days before the team came out and replaced it for us. Great speed, great service, and superior customer service.

Juan arrived within the time promised, very professional, told him what happened and knew right away the problem, went into attic and had issue repaired in record time, well done Juan!

Nixa did an amazing job! Wonderful customer service. They have a customer for life.