True Home Maintenance Air Conditioning & Heating LLC

True Home Maintenance is truly awesome! I have had NIGHTMARE experiences in the past, and these guys have shown me that there really are nice (and competent) AC people out there! I made my appointment. On the day of, I got an email notification that Tyler was on his way (within the 2 hour appointment time frame) AND I had an option to TRACK where he was. He (bless his heart) got up on my 2nd story roof and got my AC working again in less than an hour. I had a blocked condensation line and he even showed me pictures of what he did. The AC going out is never a good thing, but it sure makes a big difference when you have good people come out to help you! I'll be calling for my tune up in the spring! Thank you!

This review is for my father Allan Chapman. This company was referred for a repair about 18 months ago by the home warranty company. While they were here doing the repair, they talked my dad into a semi annual maintenance contract. We were told not to worry when time got close for first maintenance we would be contacted. We had to call to find out why we were never contacted and then they scheduled the maintenance. We went ahead and booked the next maintenance 6 months out. The day before we were scheduled had not heard from them so I called. Was I told we were on the schedule. Thanks for the heads up. The tech sends us an electronic schedule confirmation saying he is on his way through a maintenance tracker app. 20 min later I get a text from his personal phone saying he sent that on accident that he was way behind. He could either come around 5 pm or the next day. We asked him to come anyway he shows up after 6pm. Immediately finds issues....which I appreciate but tells we have to contact warranty company to get auth/ work order number to fix it. Which I text him in an hour after he leaves. I can not be here mid and late day the next day. He says oh I will come at 8 am if you have the work order. Will that work. I said sure. Its 844 and he just texted saying he would be 30 to 45 min before he arrives. In addition, i look at the maintenance tracker app and he claims to have started work at our home 245 yesterday finishing with a need to do more work at 719 pm. I just dont understand why there is a need to lie. I feel like this is very poor customer service with blatant disregard for the customer. If you want a company that communicates honestly and is honest about the time they say they are working in your home....do not use this company. I will be reporting this to the warranty company as well. Maybe they are not worthy of having their business either.

Update: we chose another company through home warranty company to do the work reported by this company. The pan this company claimed to be rusted out is plastic. The 3 inches of mud from condensation and no drainage is normal 1/4 inch damp dirt and dust the lines are not clogged. The coils are a little dirty but not bad. They could find nothing else wrong with the unit. This company is not honest. User beware...

Had to have our AC system checked out today... it wouldn't turn off! I am so thankful to have an HVAC connection I can trust! Scott with True Home Maintenance Air Conditioning & Heating, LLC is super knowledgeable. He explained everything that was needed and educated on what items are a priority. Friendly and accurate service!! Thank you Chris and Trina Schaubert!! I know I can trust and count on your guys to do a great job!

I had a very positive experience with this company from the initial consultation to the final moment of installation. I was nervous about our 15 year old AC units making it through another Summer and Chris came out to review the system and units and gave me honest, practical advice, without pushing me into any kind of sale or commitment. I was so tired of previous contractors, in AZ and when I lived in ID constantly pushing, pushing, pushing sales. He was extremely knowledgeable and we decided to update our system at our leisure rather than risk a Summer disaster. The quote was detailed and ended up being exactly what we paid and I was very happy with the value for money. Every aspect of the install was great and by the end I was a very happy customer and cannot imagine working with another company. I strongly recommend them.

Multiple experiences over the last 2.5 yrs. I won't use anyone else. I have multiple rentals and my own home that Chris and the crew from True Home Maintenance service. They are awesome in every way. Honest, punctual and diligent. They know what they're doing and won't make anything up if they don't have an answer or need help. They will always work to make sure everything is done right to code and are very fair. I wouldn't use anyone else.....

A honest and caring company! We dealt with a mess from another AC company that was dispatched out by our home warranty company who was claiming we had black mold in our air handler. I called Tru Home Maintenance to complete an air duct and unit cleaning, when the technician arrived he took a look at the unit and was honest and kind advising we didn't in fact have mold, but condensation and dust!! This company could have easily still performed the work I initially called about but they have integrity! I have not had worked performed by this company, but I will say I definitely would knowing they work as an honest, caring company.

Side note, the lady I spoke with on the phone to schedule the work was extremely nice. She was polite, courteous and professional. She worked hard to get a technician out to our home before we left out of town. Bonus!

If it was possible to give a negative score to fully warn you to avoid this company I would.

True Home is the worst combination for a service company coming to your home - incompetent, unprofessional, and surly.

The first technician dispatched was completely unable to diagnose anything and appeared his only qualification was that he is the brother-in-law of the owner.

The owner of the company then had to visit, arrived late, was annoyed, talked on his cell phone the entire time, failed to communicate with me and and still never finished the job.

I recommend you call any HVAC company other than True Home Maintenance. We had to.

. . . And, following up after a shocking rebuttal from the True Home (below) in which the owner attempts to defame the customer publicly . . . I strongly recommend you call someone else who values customers . . .

The owner admits his technicians are unqualified . . . but family members.

He expresses annoyance about rescheduling . . . reinforcing that True Home's time is more valuable than the customer's.

He admits willingly failing to communicate at any time while on site . . . ensuring he does not know my wife is driving into the development at the same time as I need to depart for the airport . . . a fact that was communicated prior to the scheduled repair, but couldn't be discussed because the owner couldn't be inconvenienced to put his call on hold / call his parts supplier back.

Everything in this situation could have been avoided . . . if True Home actually attempted to treat us as a customers instead of an inconvenience.

True Home Maintenance - incompetent, unprofessional, surly and on-line trolls.

I can't say enough good things about the True Home Maintenance team. They are friendly, timely, honest and trustworthy. I have met just about everyone on the team and everyone has been nothing short of Amazing

Another great experience with THM. A/C was making an awful noise, they came out the same day determined it was the blower motor and had it replaced within 2 hours. So grateful for their prompt, professional service!

The customer service on the phone was fantastic and you can tell they truely care and want to help as soon as possible. Also the technision Travis was a great representation and face for the company while at the house making the repair. I will definitely recommend to family and friends to use True Home :)