FH Air Conditioning

They doubled he normal install price for a capacitor that was covered under warranty. $279.00 Usual price for this is $125.00. they claimed they provided the part fee of charge!!! Nice guy and quick service, but they are cheats, too bad. I have a friend with their labor price list!!!

I had two aircon units installed by them. After 6 tries over three days they were not able to get the new Honeywell controls they recommended to work. At one point the operations manager, Chad, came by. His quote was,"I can give them the manuals but can't make them read". I little unfair of him since he didn't know how to install it either. I finally went with Nest. After 3 weeks, they still haven't finished the work. They had to order filter holders. I have called about them 5 times over two days. They promise they will have the operations manager, Chad call, but he never does. In fact they have never returned a call.
Terrible costumer service, frustrating company, poorly trained techs. Hopefully there is a better company out there. By the way, if you try and post a dissatisfied review on there web site, it locks you out.

We became acquainted with Fountain Hills Air Conditioning and Heating when the company we used to replace a unit was bought by Fountain Hills. They called us to inform us of the ownership change and that they were honoring all contracts. We have been extremely pleased with the professionalism and integrity of the company. Today Bill Smart came to inspect/clean etc. the units. He was on-time, professional and informative. He was also engaging and pleasant to converse with. We will continue to use Fountain Hills Air Conditioning and Heating.

Our A/C unit is starting to age, and so are we! We asked Fountain Hills Air to service our A/C unit before the summer heat requires it to be in constant use. Their technician Matt came, was on time, very professional and did a very thorough job. We had moving boxes blocking indoor access to our attic, and Matt went into the attic thru our garage ceiling which required him to crawl a further distance to inspect our ducts and air handler. He thoroughly cleaned the cooling coils, checked the Freon level and our thermostat. He also went the 'extra mile' to show and explain each aspect of our unit's condition and the air flow inside our home. After all that, he assured us that our A/C is in good condition and should serve us well for the coming year. We trust Fountain Hills Air and will call them for any future needs.

Fountain Hills Air is the absolute BEST! Has been in business for as long as my husband and I have been married (74') This is the only company I've used for over a decade. I have never had any issues with them They're experts, they're honest, and their service is a great value.

We are new owners of a home with a system we were unfamiliar with how it operated and what it's needs were. Bill Smart, the technician who came to our home, was great about showing and explaining exactly what we needed to keep things running smoothly. We appreciate his help and will continue to have our unity serviced by Fountain Hills Air Conditioning & Heating.

FOUNTAIN HILLS AIR CONDITIONING & HEATING is the worse rip-off company out there that is taking advantage of the public during these trying times. They performed work at my tenant's house for about $350 that cost less than $100.00 anywhere else. They charged me $88.00 for a part that cost about $15.00. They charged me over $100.00 to rewire about 2-3 feet of wire, which took less than 15 minutes. Their labor charge was about $250.00 for about 30 minutes, which is absurd! To make matters worse, the A/C unit that was repaired is less than 3 years old and is still under warranty. They took advantage of my tenant who clearly did not understand what was going on and in need of help. They did this despite being on notice the A/C unit was still new and under warranty and that my tenant was not the owner of the house or A/C unit. Stay very far away from FOUNTAIN HILLS AIR CONDITIONING & HEATING as they are dishonest and charge exorbitant rates!

I paid $465 for a 3 year contract, but after a few months, I told them I wanted to cancel it. They refused to give me my money back AND they cancelled the contract too! The reason I wanted to cancel is because they quoted me a price of $7,000 for a new portion of the unit, which was very overpriced. Another company quoted me $4,000 for the same thing. For this reason I feel they aren't a reputable company.

Replacing an HVAC system for my home is one of the most important contractor decisions I have had to make in the 14 years I have been here. I spoke with a number of neighbors as well as looking at on-line reviews. The winner was Fountain Hills Air Conditioning.

They were not the least expensive but the difference was only about 1.2% more than what my #2 choice would have been. What sold me first was their proposal to use Amana equipment which is almost exclusively manufactured in the US and has the highest US parts/components %. I have had excellent experience with Amana previously.

Even with enough recommendations from people I trust and who because of their professions would know more than I about HVAC systems, I still wanted to meet the owner - no problem - he wanted to meet me as well.

Everyone from the sales person who came to inspect my current set up to the installers - Omar and Jason (not sure if that was his name) were on time, neatly presented and went about their work very professionally. They took care not to do any damage and cleaned up well after they finished.

I would use them again in a heart beat!

Thanks for reading.

Steve Schrenzel
Fountain Hills, AZ

The response to my call was very quick. I'd been advised my Gas pack unit was leaking water out the side of my roof unit. I was responded to very quickly & the issue seemed to be hi condensation due to our hi humidity. No true crisis, but rapid resolve. thanks.