FH Air Conditioning

Completes 90% of work and will gladly charge more to complete the job.

During our HVAC inspection/service and altered tech to wiring concern on the roof. Thermostat wire from roof penetration to the unit was exposed, sun damaged and frayed, also assessed by tech requiring replacement as could short the system. Asked him to cover/protect wire (PVC pipe) but can only assume tech thought no one would look at the covered up wire. Not all wire on the roof was replaced, as we found old frayed wire by roof penetration upon review of work "completed".

We alerted the company and tech came back out and said that is how they correct it as he can't replace all the roof wire as it would put a hole in the roof, although the wire comes through a hole in the roof. He talked to his supervisor and said he could splice the new wire in the attic, creating that hole in the roof he couldn't do before (he wouldn't be able to seal it), but that would cost another $300 approximately to not have any damaged wire exposed on the roof; already paid over $400 for the incomplete work. Talked tech and supervisors multiple times- they could care less. If you like a job almost but not quite done, then this is the HVAC company to call.

I have used FH in the past and ended up signing up for the Comfort Club program. It has worked out well and recently I had a heater issue where it was on but no actual heat coming out. FH was at my house within 2 hours of my call, found some issues, and took care of them. With the Comfort Club it cost me nothing for the repair and visit.
These guys are always responsive and professional. Chad, the Operations Manager, has taken the time in the past to address any concerns I had regarding a repair I had them perform with replacing my A/C coils. That repair was done well, the A/C is still working great, and I even noticed my electric bill went down as it was now working efficiently. I highly recommend them.

Amazing services, constant communication would highly recommend this company. Phone call and text prior to their arrival with a photograph of the technical that is heading your way. Fair pricing I couldn't complain considering my A/C unit is over 15 years old and they knew how to fix and maintain my unit. Great job guys keep up the hard work. Thanks for keeping it Cool. 😎👍

My tech Jason was amazing. He recommended things for the future, no pressure on his recommendations. He was fast, friendly and knowledgeable. The dispatch was very friendly and keep me up to date with what was happening. After working in the AC industry, I know these guys are better then 90% of the rest. Be sure to hire them for all your needs.

*** This issue was resolved and I have updated my rating based on the amazing customer service we received from John the GM. Please read below:

After seeing the review I posted below, John the GM/Owner asked me when a good time would be to talk. We scheduled a call and he spent 45 minutes on the phone with me. You can tell he is a very genuine human and was extremely attentive to the issues we were discussing. As in any business, the duty is to properly train employees to carry out expert business. We addressed the gaps and he vowed to make this right.

Throughout our conversation he asked me several times if my concerns were resolved and I appreciated that as he didn’t want me to walk away still with a sour taste in my mouth. It’s not every day that the owner of a company wants to talk to you and genuinely connect to address our concerns.

He personally drove our refund check to our house to ensure we received it in a timely manner. In addition to our refund he brought us a gift card for our troubles. He did not ask me to update my review, but upon this kind mans interaction, I will confidently say that he is the absolute right man for the job. I have faith that he will do what is right and ensure that the employees are properly up to speed from here on out. If we didn’t already have our system fixed, we would consider using his service again.

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Original Review:
Had FH come out for AC service and was told that coils were corodid and small leak but could not find it because it was in the back. Had them come out a month later said that I needed a new system for $6500. Came to replace AC unit and tech said the prior tech did not measure and there was no way to get the unit up in attic.
After some research I got a 2nd opinion and was told by two different companies and told just need coils replaced which is still under warranty.
Contacted FH and and asked why there was no communication regarding previous warranty and got the run around. Asked for a refund of my deposit and was given an option to have the unit replaced for $2700 and not $6500. 1. Why would I want it replaced if it doesn’t need to be? 2. How can you offer me 50% off a unit? Apparently this company is about making a profit rather than servicing their customers as all over websites list customer #1. Please do research and look before buying. If it wasn’t for their tech’s errors, I would have spent $5700 on a unit I did not need. Was thinking that since during the pandemic we face this past few months, companies would be nice and treat people with respect and not screw a customer over. They would have had a lot more business but wanted to make a quick buck rather than have a forever customer. Good job FH👍

The Tech was very nice and seemed very Honest- His "Super" had to come and evaluate my system to tell me I should get a new one. All i needed was a new wire. I paid for that but then find I charged twice for the transaction. i called office Left a message and sent a text to dispatch- No response back all day- I finally called after work to find that no one was informed.
I paid with a Credit card but now they have to mail me a check that will take 3 days to arrive. They never once sad we apologize for in convince. If I needed service they would called back in a jiffy-
Manger should be aware of the slack in customer Service- :(

It's all good! but please know that -** No at the office offered for me to pick up the check- That's incorrect "Owner"**

I've been with FH for several years. They are not the cheapest around, but not the most expensive either. One thing I can always be certain with them is that the quality of their work will be top notch. I've been impressed with every tech they've sent out. They also tend to use brands that are manufactured in America, while being able to offer reasonable prices that are comparable to their highly-rated competitors.

I just had my whole A/C replaced and wow what a pleasant experience. First of all no one wants to get this done and yes the expense is great. These guys showed up early and got right to business. The owner even stopped y by to make sure that things were on task. I have heard of these taking all day to install and these guys got it done in 3 hours. Cleaned everything up as if they were never there and explained what they were doing along the way. This is a big expense but as they left I was glad I chose Fountain Hills A/C. Great experience I will definitely be telling my friends. Thank You for easing my hesitation. I did not feel like i was being sold a used car! These guys were honest and very easy to deal with.

Thank You

ERIC B.

I had fountain hills Air conditioning come out today. The repair person was very nice, I will give them that. However we were told that our whole AC unit needed to be replaced and it would cost us over 10,000.00 they could patch fix it temporarily and that would cost us 800 to 900.00. I called several other companies for second opinions because well TEN THOUSAND DOLLARS for one AC unit. Every other company said my unit did not need to be replaced, I finally decided on a company to do the 300.00 repair and my AC is up and working great! I was being lied to here so they could make a huge sale! They charged me 89.00 to come out, not do a thing and lie to my face....Total scam!

Setting up an appointment was quick and easy. We asked to be called before arrival, that was done, and he was on time. I had a specific request involving my a/c, i ask, and he complied. The issue was resolved quickly and efficiently. Our tech, Bill, was helpful and courteous, he listened to and answered my questions and addressed my concerns. All in all a very positive interaction. If you need help with your heating and cooling, I recommend, Fountain Hills Air Conditioning and Heating.