FH Air Conditioning

*STAY CLEAR OF THIS BUSINESS* I was told I would be receiving a refund check for the terrible service I received in early JULY. I still have not received my refund check, and nobody in your office WILL RETURN A PHONE CALL. I have left numerous messages with your answering service, and not ONE PHONE HAS BEEN RETURNED. I cannot believe the unprofessionalism and lies I have heard over the past 3 months trying to receive my refund. *I WILL TAKE THIS REVIEW DOWN IF MY CALL AND MONEY IS RETURNED. *
-MOLLIE

While our service specialist Dan S. brought us some news we didn't want to hear ( a fairly significant repair ) he was incredibly professional. Quickly identified the problem, presented documentation and options allowing us to make an informed decision. The back office quickly responded to questions and helped us set up payment options.
He then quickly set to work to repair the issues and kept us informed of what he was doing every step of the way.

Fountain Hills AC & Heating wins my business and we will stay with them for our future service needs.

Bill Smart was a very knowledgeable service technician. He did a wonderful job explaining the cleaning procedure done on the AC. Bill was also very friendly, patient and competent. We have had Fountain Hills for several years and can definitely vouch for their excellent service. We highly recommend Fountain Hill Air Conditioning and Heating to anyone in the Valley that wants the job done right!

FH Air Conditioning is deceitful. Shortly after buying my house, I received a call from FH Air Conditioning acting like I was a customer of theirs and I worked with them before. It was only when I told them I didn't own the house on the last service date did they admit that they serviced it for the previous owners. So they clearly pull public record from home sales and call new homeowners acting like you've worked with them before to try to get new sales.

They have now called me an additional four times in the past month after I have consistently told them not to. Find a company who actually values and respects customers.

Had the worst experience of my life with this company. STAY AWAY from this company. I was completely taken advantage of and screwed out of $500 dollars!! PLUS, they cant even return a phone. We have called three times now, and not one call back to help resolve our issue! STAY AWAY!!!
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UPDATE. Still waiting for my refund.. Its been 3 months now! Promise after promise, and nothing has been resolved. Cant even get a call back.
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ANOTHER UPDATE: Still have not heard back from anyone in the actual office!!! I have left 3 messages with the answering service. WHAT A HORRIBLE COMPANY, CANT EVEN RETURN A CALL OR REFUND MONEY AS PROMISED!!!!

We called Fountain Hills for a "second opinion" after discovering no air was getting to the entire back of the house and are so glad we did!

Dan, the technician who arrived on time, was incredibly knowledgeable. He took time to thoroughly examine our system, took photos of the attic he later walked us through, measured the output in every room and had emailed us a report before he even left the house. He had clearly seen a lot of unique situations like ours (we have a ranch home that was built in 1955 and has had many additions) and was interested in offering a long-term, viable solution, which he did.

Ultimately, we'll be hiring them to do fix our system, and for about $4,000 cheaper than the first estimate we received at that.

Was quoted approximately $1500 in parts and labor to fix the unit and it was better off for me to replace the unit for $7800.
Our family does not make a whole lot of money so we decided to purchase a window unit for the little guest house in which my son lives in.
During the hottest parts of this summer season we could not get the house cooled down lower than 88°
With a little of my own investigation I replaced all the capacitors, and did a patch job of the "broken fan" and got the system working again for approximately $50 and 15min worth of work.
It feels pretty gross when people are taken advantage of just because I do not know all that much about HVAC repair.
I would never recommend this company. EVER!!1

Very satisfactory experience. Matt was very professional. He advised when he was coming, arrived on time, thoroughly inspected everything, reviewed his findings with us and made a few recommendations for an improvement in our AC system. I was completely satisfied.
Charles I Brown

Our service technician was knowledgeable and friendly. He was focused on our needs and patient with our questions. Very professional in demeanor and manners. I believe we will purchase our replacement unit through Fountain Hills.
Sincerely,
Charles & Korea

Keola arrived at my home on time. He called me before he came over. Keola was very knowledgeable and answered all my questions I had regarding
all 3 of my air conditioning units. Very personable guy. What I liked best was the fact the he was so thorough,
because he checked EVERYTHING!
Well done!