Farnsworth Heating Cooling & Plumbing

I have been using this company for more than 10 years. I have rarely felt anything but true professionalism with the people who have been here. The current tech is, by far, my favorite one so far. His name is Joe. He is the best!

I have been trying to get a hold of Joe to get a quote on service they said I needed. I have a warranty, and I'm guessing they don't want to do work they don't get paid for because I can't get them to return my calls. I paid extra (a lot) for the labor warranty. Feeling very frustrated.

My issue with Farnsworth was resolved today. Turns out it was a communication issue. I think we are good now!

What a great experience. I had a technician at our house within an hour of calling. Joe was honest and helpful. He replaced the part quickly and saved us so much time, money and energy! I will be calling them for all of my future heating and cooling needs.

Farnsworth has been good for me. I have a PMA with them and I like the twice a year checkups. But there have been scheduling mixups and I've waited hours past my scheduled time. It's best to call them a day or 2 before to remind them to come visit. Their guys are nice, knowledgeable. I'll buy another prepaid maintenance agreement from them when it's time.

The team was friendly and fast. They left zero doubt that they didn't know there job and goal of finishing their job correctly and with speed. I appreciate their time and effort and would suggest anyone to use them when they're looking to repair/replace their AC.

My AC was recently having major issues because of the age of the unit here in early June and the unit ended up needing to be replaced. Prior to the replacement Brandon with Farnsworth reached out to me immediately to discuss the issues and my concerns. Brandon came out the next day and did a free complete inspection of our unit and was: extremely personable, informative, thorough, and passionate about his work. Brandon took the time to develop some rapport with me and valued me not only as a human being but also as a potential customer, and earned my business.

Farnsworth as a whole was reliable and professional, and helped me navigate through the process of replacing an entire AC unit. As a new homeowner and new resident to Arizona I am thrilled to say that Brandon and Farnsworth helped me immensely and worked tirelessly to resolve the issue and complete the install. I would highly recommend Farnsworth and I can assure you that I will work with Farnsworth in the future. Thank you Brandon and Farnsworth for your superb service!

The crew showed up when scheduled, did their work of installing a new heat pump/AC, and cleaned up afterward. The best thing is that the new unit cools the house much better than the old unit did. Starting the install at 5:30 a.m. meant the house didn't get overly warm before they had it operational.

I have a service contract where they check my furnace and AC unit couple times a year. Service man was suppose to get back to me about an AC motor but I haven’t heard from him

They are professional in all aspects. Quick response, clear information, great service from knowledgeable and honest team (Joe, Bill & Bill). We now have a nice and quiet AC ready for summer. Highly recommend!

We had Farnsworth replace one of our units March 2019. Yesterday the outdoor unit wasn't working so I contacted the owner and he had a tech (Chris) call around 12:30pm and said he would be out later in the day. Around 8pm, I finally tried to contact both Chris and the owner but no response. Bottom line, if you say you are going to be there, be there. Or at least stay in contact and keep people updated.