Farnsworth Heating Cooling & Plumbing

I was never so happy to have somebody come to my house at 6 o'clock in the morning to start doing some work!

I promised these guys I would write them a great review! We were scheduled for a new HVAC system to be installed in October with fingers crossed! However our AC went out the day we got back from a vacation which was Sunday. Monday AM, the next day the guys from Farnsworth came out and attempted to charge the old system to see if it would get us by until October. They didn't charge us for this!

When it didn't work, they came back with portable AC units to get us through until they could put us up on the schedule for the following Wednesday.

They showed up when they said they would, they got the work done in an amazingly short amount of time, they cleaned up after themselves!

They also improved the ducting system in part of our house and they were not wrong in promoting the unit that we bought from them. It's quieter, it cools more efficiently. Our electrical bill has already dropped because we now have a more energy efficient unit.

Of all the companies that came out to give us estimates they were the most professional and incidentally, the best price!

System was installed by Farnsworth. System was not routed correctly and leaked onto the ceiling. Ceiling drywall and insulation fell on the carpet. They didn't route the drain line into the new system. After they fixed the drain line the AC unit fell and caused more damaged not only to the drywall but the air handler itself and they refuse to fix it making excuses left and right. Reviewed the installation and there were broken straps, bottles of Gatorade left and the worst part is that the rigged my new plenum I purchased to fit the ducting. Half the ducting was hanging off the plenum and the planum replaced was said to be bigger but was almost 1/2 the size of my old one. Had to call the ROC and still in the process of getting it 100%. Don't call this company. Spend the extra $200-500 and get someone who cares and does it right the first time and not 30 trips later and still haven't been able to get the job done. Completely brand new replacement ... what a poor joke.

I have been using Farnsworth for years. I have been fortunate to have Chris as my technician, he has always been prompt, honest and does a great job. Vickie in the office is also fabulous!

We bought our new AC unit online as our old one was on borrowed time. It was backordered but we didn’t mind as the old one still was working. The team that assisted us was great about keeping us up to date about when to expect the unit to arrive and any other issues or concerns as they came up. When the unit was ready a team of two came and did the install. They were both professional, friendly and did a great job! We love our new unit and would definitely refer them to others!

If there was a -5 stars I would rate them at that! Called, spoken to, and left multiple messages regarding our one year new unit THEY installed and 7 weeks into it still no response. We understand that summer is a busy time for A/C companies but the owner not even returning a call after we stopped into the business and his receptionist called him, spoke with him, and said he would call us back with a day is unacceptable! With no resolution or contact from this company, and after spending over $13,000, we have no choice now but to contact and retain another A/C company to research and correct the problem while initiating the process to receive some of our hard earned invested money back. Very disappointed and things would’ve been different if we would have just had the decency of a response!

Customer service and work promises is horrible. I do not recommend this company to anyone. If I could give them negative stars I would. I had a new AC installed in May 2022 because of Chris's recommendation because old unit would have costed me about $3,000 to maintain. I wish I would have got a second opinion. I was told that I would have 3 year semi-annual maintenance, 2 whirly birds installed at a discount and duct cleaning included. I did get whilrly birds installed at discount but that is it. I have contacted them many times concerning the duct cleaning. I never received a response. I check receipt. It was not on it. Lesson learned. Get in writing. I recently called to get fall maintenance done on new system. Office scheduled it. I received a call from Chris stating that they could not touch ac unit for a year because or warranty on unit. I also finally agreed to pay for the duct cleaning to get it done. I was given a date of Oct 10 by Chris. It was a no show. No call. No nothing. I sent several messages with no reply. Wasted day. I asked that he provide me with warranty information on unit. Still no reply. I would not recommend this company to anyone. Makes me wonder if they will even service maintenance after 1 year. If not, I plan on taking them to court for breach of contract. Once again. Do not use !!!!!!!

Farnsworth Heating, Cooling & Plumbing installed a new energy- efficient two speed 5 ton split heating/cooling system October 2021.

Farnsworth turned out to be a complete fail in servicing my AC units, and later I found out they did a poor job in installing the new unit in the first place.

During the annual A/C check late in the spring of this year, Chris the tech, indicated the new unit’s condenser was failing and should be replaced and that the new unit’s drip pan was badly rusted and not draining properly. Additionally, under the contract, the annual check is supposed to include a chemical coil cleaning which Chris failed to do, stating the chemical cleaning was not included (even though the contract does specify the chemical cleaning is part of the service). He did not have a replacement condenser in his truck and also did not have a vacuum to blow out the clogged primary drain. I asked him on his next visit to the area (they only service our area on Wednesdays) to install the replacement condenser and blow out the primary drain line. He never returned.

In the Phoenix August heat, the condenser on the unit he installed 3 years ago failed and the unit would not operate. I called for service on a Monday evening, Chris came on Wednesday and said the AC/Heater needed a software update, but that he did not have the correct phone to install the software update via Bluetooth and that he needed an IT specialist to do the software install. (I offered to use my phone to download the software, he refused the offer. I had the sense he was lazy or just did not have the training). He did not test or replace the failed condenser or try to repair or blow out the primary drain. He left after basically doing nothing.

After he left, I went on to the manufacturer’s website, located the App needed to update the system’s software and ran the update myself. It took all of 15 minutes to download the app, connect via Bluetooth and run the update.

I called the Farnsworth office several times and was told they would get back to me but never did. After my fourth call, I left a message and the Manager Joe returned my call. This is one full week after the unit failed. Joe said they just did not have the technical staff available to fulfill the terms of the service contract, and no tech available to come out until the follow week. His suggestion was to find another service company. I cancelled the three service contracts on the spot and they did refund the service contract cost.

I called a local service, Cool Breeze Heat & Air LLC, and they arranged to have their service manager come out that morning to assess the situation and perform the service. He found the system’s software up to date, found the condenser had failed but was still under warranty, and installed the replacement immediately. As part of his inspection he went into the attic to examine both AC units. The original 19 year old unit was still operating fine and within service parameters. The new unit however was another story.

The AC unit and drip pan was installed off level, so the primary drain was actually draining on an incline, forcing water to pool and cause a rust stain in the drain pan. This forced the unit to drain out of the secondary backup drain, staining the outside of the house uppermost drain outlet. He also discovered the install failed to take advantage of the unit’s built in two stage energy efficient capability such that stage 2, the high fan/high output stage was the only stage working.

Cool Breeze came back a day or two later to correct the primary drain issue and to rewire the unit to work properly.

I contacted Farnsworth and told them I expected the to do the right thing and pay for the $1,200 repair service cost to correct their faulty initial install. Not surprisingly, I’ve heard no response from Farnsworth.

Bottom line, Farnsworth provides poor, inadequate installation of new units, poor and incomplete annual service for AC/Heating systems and poor customer service.

We’ve been using Farnsworth for several years and the service is always excellent. We’ve had two A/C units replaced and a third mini-split installed and all were great experiences. Response time is fast and couldn’t ask for better service.

Guys did a great job, cleaned up after they were done.
Fair price on a quality system.
Will definitely use them again.

Very professional and so glad I used them. They saw another problem that wasn’t in there realm of expertise and pointed it out. My AC units are out of sight out of mind. I asked if they had a person to call and they just said call this type of trade!! I was expecting a buddy operation, and that didn’t happen. So totally trustworthy from my experience!!!